Dear Saichai,Thank you for your fantastic rating and kind words!We’re thrilled to hear that you enjoyed the beautiful room, excellent service, and our amenities. Your feedback is truly appreciated and motivates our team to continue delivering exceptional experiences.We’re also glad you found the surroundings pleasant and the overall stay luxurious and quiet — perfect for both relaxation and value.We look forward to welcoming you back to The Avenue Hotel soon!Warm regards,
Dear Valued Guest,Thank you for taking the time to share your experience with us. We genuinely apologize for the inconvenience you encountered during your stay, particularly with the lifts being out of service. We understand how challenging it can be to navigate the stairs, especially on the third floor.We strive to provide our guests with a comfortable and enjoyable experience, and We regret that we fell short in this instance. We appreciate your understanding regarding the offer to move rooms and acknowledge your concerns about the noise from the club on the mezzanine level. Your comfort is important to us, and We're sorry that the alternate arrangement did not meet your needs.We also acknowledge your feedback about the stairwell conditions; we will address this promptly to improve the environment for our guests. Thank you for your patience and feedback. We value your input and hope to have the opportunity to serve you better in the future.Best regards,
A review so contrary to all the others left by our lovely guests that we don't feel compelled to consider it.