Dear Valued Guest,Thank you for sharing your feedback and for rating your stay with us.We’re glad to hear that you appreciated several aspects of your experience, including our cleanliness, service, and surroundings. However, we’re sorry to learn that your expectations of a five-star experience were not fully met.Your comment about something feeling “missing” is important to us, and we would love to understand more so we can improve. Please feel free to reach out directly with any specific suggestions or concerns.We hope to have the opportunity to welcome you back and provide a more complete and satisfying stay.Warm regards,