Dear Guest,Thank you for sharing your feedback about your recent stay. We’re glad to hear that you appreciated Bawa’s artistic design and that Ctrip was able to help resolve some issues during your visit. We apologize for the miscommunication regarding your checkout time and for any inconvenience caused by the early luggage pickup.Your comments about room allocation and service details are valuable to us, and we will certainly address them with our team to ensure a smoother experience for future guests.We hope to welcome you back for another stay, where we can provide the level of service you expect and deserve.Ayubowan! (May you live long!) Indika GamageHead of Galle Hotels