Dear Guest,Thank you for sharing your detailed feedback. We are truly sorry that your stay did not meet your expectations and that several aspects, including the room condition and service quality, fell short. This is not the experience we strive to provide.If you had mentioned these issues during your stay, we would have taken immediate action to resolve them. We regret missing the opportunity to improve your experience while you were with us.Please be assured that your comments have been shared with our management and operational teams for urgent review and improvement. We appreciate your kind words about the hotel’s design and hope you will consider giving us another chance in the future to provide a better experience.Ayubowan! (May you live long)Indika GamageHead of Galle HotelsJetwing Lighthouse
Dear Guest, Thank you for your kind words! We're so glad to hear you had a good stay with us and hope to welcome you back again soon. Ayubowan! (May you live long) Indika Gamage Head of Galle Hotels Jetwing Lighthouse
Dear Guest,Thank you for your kind words. We’re so glad to hear that you enjoyed the hotel and its beautiful surroundings. We look forward to welcoming you back for another relaxing stay.Ayubowan! (May you live long)Indika GamageHead of Galle HotelsJetwing Lighthouse
Dear Guest,Thank you for your fantastic recommendation! We’re delighted to hear that you enjoyed your stay and appreciated the views from our main building. It’s wonderful to know you found our hotel a great spot to relax and watch the waves. We hope to welcome you back soon for another memorable experience!Ayubowan! (May you live long!) Indika GamageHead of Galle Hotels
Dear Guest,Thank you for your glowing review! We’re thrilled to hear that our hotel was the highlight of your trip. It’s wonderful that you enjoyed the amazing sea view, spacious room, and beautiful sunsets from our terrace restaurant. We’re also glad you found our location convenient for exploring the charming old town of Galle. We hope to welcome you back for another unforgettable stay!Ayubowan! (May you live long!) Indika GamageHead of Galle Hotels
Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you appreciated the stunning architecture by reknowned architect, Goefrrey Bawa, and enjoyed the breathtaking views from our hotel. It’s fantastic to know that you found the setting so picturesque for your photos!We apologize for the disappointment regarding your dinner experience. Your feedback about the crabs will be shared with our culinary team to ensure we can improve in that area. We hope to welcome you back for another stay, where we can provide you with an exceptional dining experience alongside our beautiful surroundings.Ayubowan! (May you live long!) Indika GamageHead of Galle Hotels
Dear Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the beautiful view, the beach, and our breakfast offerings. However, we sincerely apologize for the issues you encountered with room hygiene and maintenance, we will address them with our team to ensure improvements.We appreciate your insights and hope to have the opportunity to provide you with an even better experience on your next visit.Ayubowan! (May you live long!) Indika GamageHead of Galle Hotels