Dear Valued Guest,Thank you for sharing your feedback. We’re very sorry to hear about the inconvenience you experienced regarding room cleanliness, TV channels, and booking details. This is not the level of service we strive to provide. Your comments have been shared with our housekeeping and front office team for immediate follow-up.We truly value your input and hope we can have the chance to welcome you again with a much better experience.Warm regards,Angga RamadhanHotel Manager
Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the cleanliness, ventilation, and amenities. Your comments have been noted and forwarded to the relevant department for immediate improvement.We truly appreciate your input as it helps us enhance our service quality. We hope to have the opportunity to serve you better in the future.Best regards, Central Reservation Agent
Dear Ms. Devita Septiana, Thank you for your valuable feedback. We're pleased to hear you enjoyed the convenient location. We apologize for the condition of the bathroom and appreciate your suggestion — it has been noted for future improvement.Best regards, Central Reservation Agent
Dear Guest, Thank you for your positive feedback and for recognizing our friendly staff and great food. We apologize for the issue with the bedsheet and will address it immediately to improve cleanliness. We hope to welcome you back for an even better experience. Best regards, Dewi Wulandari Hotel Manager
Dear Mr. Patrick,Thank you for your heartfelt review. We’re truly honored to have been able to assist you and your wife during such a delicate time. Our team is committed to providing not just comfort, but genuine care—and we’re glad this was felt during your stay.We wish your wife a smooth and speedy recovery, and we hope to welcome you both back again under happier circumstances.Warm regards, Dewi Wulandari Hotel Manager
Dear Mr. Thalut,Thank you for your kind review and positive rating!We’re glad you enjoyed our location near Blok M and the culinary spots in South Jakarta. It’s also wonderful to hear that our receptionist and security team left a good impression on you.We appreciate your support and hope to welcome you back soon for another pleasant stay.Warm regards, Dewi Wulandari Hotel Manager
Dear Iam3009, Thank you for your perfect rating and for your continued trust in staying with us. We’re delighted to know you had another satisfying experience and that our value met your expectations. Looking forward to welcoming you again soon! Warm regards, Dewi Wulandari Hotel Manager