Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience regarding the toilet cleanliness and limited breakfast selection. Your comments have been noted and will be shared with our housekeeping and kitchen teams for immediate improvement.We truly appreciate your input and hope to serve you better in the future.Best regards, A Gum Hotel Manager
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience regarding the bed and sink condition. Your comments have been noted and shared with our housekeeping and maintenance teams to ensure immediate improvement. We’re glad you appreciated the location and value, and we truly appreciate your recommendation.Best regards, A Gum Hotel Manager
Dear Remiel Levinson,Thank you very much for your positive review and high ratings! We are glad to hear you enjoyed our amenities and service. We appreciate your feedback on cleanliness and will work to improve this aspect.We hope to welcome you back soon for an even better stay!Best regards, A Gum Hotel Manag
Dear Valued Guest,Thank you for staying with us and for taking the time to share your feedback. We truly appreciate your honest review.We’re sorry to hear that the breakfast and room condition did not meet your expectations. Your comments regarding the smell and piping noise have been noted and will be investigated by our maintenance team to ensure a more comfortable experience for all our guests.We’re glad you enjoyed the surroundings and found our service satisfactory. We hope to have the opportunity to welcome you back and provide a much-improved stay.Warm regards, A Gum Hotel Manager Oak Tree Hotel Jakarta
Dear Valued Guest, Thank you for your review. We're glad to hear you found the room clean and comfortable. We sincerely apologize for the inconvenience caused by the elevator issue during your check-in. We understand how frustrating that can be and are working to resolve it to prevent future disruptions.Best regards, A. Gum Hotel Manager
Thank you for your feedback!We’re glad you enjoyed the cleanliness and our service. We understand accessibility can be a challenge in certain areas, but we’re happy to hear ride-hailing services helped make your stay smoother.We appreciate your input and hope to welcome you again soon!Warm regards, Asep Gumilar Hotel Manager
Dear Ms. Syakira Rafi,Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with cleanliness, service, and tap water quality. Your comments are important to us, and we will address these concerns with our team to improve our standards.We hope to have the opportunity to provide you with a much better experience in the future.Best regards, Central Reservation Agent
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the condition of the room you received. Please rest assured that cleanliness is a top priority for us, and we are currently reviewing our housekeeping and linen quality standards to prevent future occurrences. We appreciate your understanding regarding the early check-in, and we regret that it may have impacted the room assignment. Your feedback is valuable and will be used for improvement. We hope to welcome you again for a more pleasant stay in the future. Warm regards, Central Reservation Agent
Dear Ms. Shalomita,Thank you for your kind review and perfect rating.We're pleased to hear that you had a great stay and found our accommodation suitable for your holiday. We appreciate your feedback regarding the room size and will consider it as we continue to improve our guest experience.We look forward to welcoming you again in the future.Warm regards, Central Reservation Agent
Dear Mr. Anto,Thank you for staying with us and for sharing your feedback. We are glad to know you appreciated our hospitality and the overall atmosphere of the hotel.We sincerely apologize regarding the water issue you experienced in the Executive Jacuzzi Room. We regret that our immediate action did not resolve the matter fully during your stay. Please be assured that we have escalated this to our engineering team for a thorough inspection and long-term solution, as water quality is an essential part of guest comfort.Your feedback is very valuable for us to improve, and we truly hope to have the opportunity to welcome you back with a much better experience.Warm regards,Angga RamadhanHotel Manager