Dear Sir/Madam,Thank you for your feedback. We’re glad to hear that you enjoyed our beach club and found it a pleasant place to relax.We sincerely apologize for the discomfort caused by mosquitoes during your stay. We understand how this may have affected your experience. Please be assured that all our rooms are equipped with electric mosquito repellents for guest comfort, and we also carry out regular pest control measures. We will continue to review and strengthen these efforts to prevent similar issues in the future.We truly appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay soon.Warm regards,Annie & Putahracsa Team Resort Manager
Dear Sir/Madam,Thank you very much for choosing our hotel for your first family trip to Hua Hin and for sharing such kind feedback. We’re delighted to hear that you found our location convenient, enjoyed the tranquil environment, and experienced excellent service from our team. It truly means a lot to us to know that you would choose to stay with us again. Your encouragement is greatly appreciated and will be shared with our staff as motivation to continue delivering memorable experiences.We look forward to welcoming you and your family back on your next visit to Hua Hin.Warm regards,Annie & Putahracsa Team Resort Manager
Dear Khun Cherry126,Thank you for taking the time to share your feedback with us. We sincerely regret to hear that your stay did not fully meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the shower experience, we apologize for the inconvenience you encountered with the water temperature and pressure. Our engineering team has been informed so we can further inspect and improve this matter to ensure a more comfortable experience for our guests.We also regret that we were unable to accommodate your late check-out request. Late check-outs are subject to room availability, especially during high occupancy periods, and unfortunately, we were fully committed on the day of your departure.Concerning hotel amenities, we would like to clarify that certain in-room items, including disposable slippers, are provided for use during the stay only. Removing these items incurs a replacement charge, which is standard practice and intended to maintain our service standards for all guests. We apologize if this policy was not clearly communicated during your stay.Please also note that room decorations for special occasions, such as birthdays, are offered as an optional service and are charged separately. We appreciate your feedback and will review how we communicate this information more clearly in the future.Your comments are valuable to us, and we will use them to improve our services and guest communication. We hope to have the opportunity to welcome you back and provide you with a better experience.Warm regards,Annie & Putahracsa TeamResort Manager
Dear Sir/Madam,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are delighted to hear that you enjoyed the pleasant atmosphere of our hotel and appreciated our convenient location within walking distance of the Hua Hin Night Market. We are also glad that you found our facilities and services, including the breakfast options and staff assistance when crossing between the two sections of the hotel, to be helpful during your stay.However, we sincerely apologize for the inconvenience caused by the inconsistent shower water temperature. Your comfort is our priority, and we will have our engineering team inspect and resolve this issue promptly to prevent it from happening again.It’s wonderful to know that you tried both of our breakfast venues and found each to have its own charm. We also appreciate your feedback regarding the noodle dishes, and we will share your comments with our culinary team for review.Thank you once again for your thoughtful insights. We hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future.Warmest regards,Annie & Putahracsa TeamResort Manager
Dear Khun Piepeaceful,Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed our services and amenities. We sincerely apologize for the inconvenience caused by the housekeeping team entering your room despite your request. We will review our communication procedures to ensure this does not happen again. We truly appreciate your understanding and are glad to know our staff still made a positive impression. We look forward to welcoming you back to Putahracsa Hua Hin again soon.Warmest regards,Annie & Putahracsa TeamResort Manager
Dear Khun Thomasdzx,Thank you very much for your wonderful review and for sharing such a beautiful description of your stay. We’re delighted to hear that you enjoyed the cozy and elegant room, the peaceful atmosphere, and the sound of the waves by the pool. It’s also lovely to know that our breakfast selection and spa experience made your stay even more relaxing.Your kind words truly mean a lot to our team, and we’re so happy that Putahracsa Hua Hin offered you the perfect place to slow down and unwind. We look forward to welcoming you back soon for another peaceful and memorable escape.Warm regards,Annie & Putahracsa TeamResort Manager
Dear Khun HaikuotiankongCHEN,Thank you for taking the time to share your feedback. We are truly sorry to hear that the beach area did not meet your expectations. Unfortunately, as the beachfront is a natural and public area, external environmental factors can sometimes affect its condition. However, please rest assured that we are actively working with local authorities and our maintenance team to improve the cleanliness and overall experience for our guests.We appreciate your comments, as they help us continue to enhance our facilities and services. We hope you still enjoyed the comfort of our rooms and pool, and we sincerely hope to have another opportunity to welcome you back for a more pleasant experience.Warm regards,Annie & Putahracsa TeamResort Manager
Dear Sir/Madam,What a pleasure it is to welcome you back for your third stay with us. We truly appreciate your continued trust and kind words. It’s wonderful to know that you love staying here and that our amenities, design, and attentive service continue to make you feel at home.Your recognition means a great deal to our team — they take great pride in creating memorable experiences for our returning guests.We look forward to welcoming you again soon for another relaxing and enjoyable stay.Warm regards,Annie & Putahracsa TeamResort Manager
Dear Khun Ploy0507,Thank you so much for sharing your kind words. We’re delighted to hear that you felt relaxed and welcomed from the moment you arrived. Our team takes great pride in creating a comfortable and memorable experience for our guests. We truly appreciate your feedback and look forward to welcoming you back for another refreshing escape soon.Warm regards,Annie & Putahracsa TeamResort Manager
Dear Sir/Madam,Thank you so much for sharing your kind and thoughtful review. We’re delighted to hear that you enjoyed your stay with us especially our friendly team, the comfort of the Oceanbed Jacuzzi villa, and the relaxing surroundings. It’s wonderful to know you appreciated the simple yet delicious breakfast and the convenient location near shops, cafés, and the Hua Hin Night Market.Your recommendation truly means a lot to us. We’re so glad that our resort’s cozy atmosphere and personalized service left a positive impression, and we look forward to welcoming you back for another enjoyable stay soon.Warm regards,Annie & Putahracsa TeamResort Manager