Dear Valued Guest,Thank you for sharing such a thoughtful and heartfelt review of your New Year stay with us. We truly appreciate your understanding regarding the fireworks view, as surrounding developments are indeed beyond our control. What matters most to us is knowing that the intention of welcoming the New Year together as a family was fulfilled, and we’re delighted to hear you enjoyed that meaningful time with your loved ones.We’re especially happy to know that your little one had a great time at our kids’ playroom — seeing toddlers explore freely and enjoy the space is exactly what it’s designed for. It’s also wonderful to hear you enjoyed breakfast, particularly the bread station and build-your-own sandwich spreads — a solid favourite among our guests!For future celebrations such as Merdeka or New Year’s Eve, we would highly recommend reserving a table in advance at our Sky Lounge, Le Qielli. With both indoor and outdoor seating, it offers a stunning skyline view and is an ideal spot to enjoy fireworks from KLCC, KL Tower, and MATIC for a more immersive countdown experience.Thank you once again for choosing Hotel Maya Kuala Lumpur. We’re glad your overall experience was a positive one, and we hope to welcome you and your family back for another memorable stay.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you so much for choosing to stay with us at Hotel Maya Kuala Lumpur, and for taking the time to share your experience.We’re truly glad to know you enjoyed your visit. It’s always encouraging to hear that our efforts to provide a welcoming and comfortable stay are appreciated. Whether it’s the service, the location, or the little touches along the way, we hope we made your time in Kuala Lumpur a memorable one.We look forward to welcoming you back whenever your travels bring you our way again.Warmest regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Ethan Wong,Thank you for taking the time to share your feedback with us. We appreciate your candid comments and regret to learn about the housekeeping and maintenance issues you experienced, including the dust in the room, blocked toilet drain, and the condition of the shower fixtures. These are not reflective of the standards we aim to uphold, and your feedback has been shared with the relevant teams for immediate review and corrective action.With regard to the elevators, the hotel has a total of four guest lifts; however, only two are currently in operation as the remaining lifts are undergoing upgrading works until August 2026. This enhancement is part of our long-term plan to improve guest comfort and convenience, and we appreciate your patience during this period.We also take note of your comment on the pool size, which is designed to complement our city-centre setting. Thank you for your balanced feedback, and we hope to have the opportunity to welcome you back for an improved stay in the future.Warm regardsBelle StephenMarketing Communications Executive
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re pleased to know you found our location convenient and appreciated the space in the room.Regarding the drinking water arrangement, we would like to clarify that we no longer provide single-use plastic mineral water bottles as part of our ESG sustainability initiative to reduce plastic waste. Instead, we provide glass bottles in the room and water dispensers on each floor for guests’ convenience. We understand this may differ from some expectations, and we appreciate your understanding as we take steps toward more responsible hospitality practices.Your comments on the facilities have been noted and shared with the relevant teams as we continue to improve the overall guest experience.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Tung,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay was affected by the nearby construction and the interaction you encountered at the front desk.Please allow us to clarify that the construction site next to the hotel is not under our management. That said, after multiple negotiations, we have reached an agreement with the external party that all construction works are strictly limited to daytime hours in an effort to minimise noise disturbance for our guests. We regret that this still caused discomfort during your stay.We are also disappointed to learn about your experience with our receptionist. This is certainly not the level of warmth and professionalism we strive to uphold in the service industry, and your feedback has been shared with the relevant team for immediate attention.Thank you for staying with us, and we appreciate your candid feedback as it helps us improve.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Jonathan,Thank you so much for sharing such a thoughtful and detailed review of your stay with us. We’re delighted to hear that our team, location, and facilities contributed to a positive experience, and we truly appreciate your recognition of our efforts toward sustainability.We understand the concerns regarding the nearby construction and surrounding landscape. While these are beyond our control, we do our best to assist with room arrangements and ensure guest comfort. Your comments on room hygiene and facilities are also well noted for further improvement.We’re thrilled to know you would choose us again and recommend Hotel Maya Kuala Lumpur. We look forward to welcoming you back for another memorable stay.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for taking the time to share your review with us. We’re glad to know that you appreciated our convenient location near the Petronas Twin Towers and that you found the room clean.We sincerely apologise for the inconvenience caused by the construction noise from the nearby site and the drainage issue you encountered. Unfortunately, the external construction is beyond our control, but we’ve coordinated with the contractors to ensure that work is limited to daytime hours to minimise disruption to our guests.Regarding parking, kindly note that validation must be done at our reception before exiting, as this allows us to provide the discounted parking rate for in-house guests. We truly appreciate your patience and understanding, and your feedback on our room fixtures has been noted for our ongoing improvement efforts.We hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We are delighted to hear that you enjoyed our excellent location near the Petronas Twin Towers and KLCC, as well as the spacious room and large bathtub that your daughters could enjoy.We sincerely apologise for the shortcomings you encountered, particularly with the breakfast variety and room cleanliness. Your comments have been shared with our F&B and Housekeeping teams for immediate review and improvement, as we fully understand how important these aspects are to a comfortable and enjoyable stay.We truly appreciate your constructive feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to welcome you back again, with noticeable improvements to make your next stay a more positive one.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Nur Khadijah,Thank you for taking the time to share your review with us. We are pleased to hear that you enjoyed the convenience of our location as well as the room arrangement according to your request.We are, however, truly sorry to learn about the inconvenience you experienced with the bathtub pipes. Please be assured that our maintenance team is on standby 24/7, and we would have been more than happy to assist you immediately, even during the late hours. Your feedback will be shared with our team so that such matters can be avoided in the future.We sincerely appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for taking the time to share your recent experience with us.We’re glad to hear that you appreciated our strategic location and spacious room layout, as well as the quality of our bedding and bathroom amenities. We do understand your feedback regarding the room soundproofing and overall expectations of a 5-star hotel. Please rest assured that we are exploring practical solutions to improve guest comfort and minimize sound intrusion.Your comments regarding room cleanliness have also been taken seriously and shared with our housekeeping team for immediate attention.We truly value your honest feedback as it helps us continue to improve, and we do hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur