Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re pleased to know that you found the hotel good overall and appreciated our walking-distance location near the Petronas Twin Towers, Suria Mall, and nearby evening stroll areas, as well as the general view.We acknowledge your comments regarding the hotel rating and room view. As surrounding developments may affect visibility, views can vary depending on room location. Your feedback has been noted and is valuable to us as we continue to review and improve the overall guest experience.Thank you once again for sharing your perspective.Warm regardsBelle StephenMarketing Communications Executive
Dear Valued Guest,Thank you for sharing your wonderful feedback with us. We’re delighted to know that you were extremely satisfied with the facilities, cleanliness, and in-room amenities, as well as the breakfast selection. It’s also great to hear that our proximity to the Petronas Twin Towers, shopping malls, and nearby train stations added convenience to your stay.We truly appreciate your kind comments and look forward to welcoming you back again in the future.Warm regardsBelle StephenMarketing Communications Executive
Dear Valued Guest,Thank you for sharing your feedback with us. We regret to learn that your stay was affected by noise concerns, particularly from sound intrusion and the nearby construction activities.Please allow us to share that the construction is being carried out by an external party beyond our management. That said, we have gone through an agreement with the neighbouring site whereby construction works are limited to daytime hours in an effort to reduce inconvenience to our guests. In parallel, we are exploring practical solutions to minimise sound intrusion. Some of the soundproofing demonstrations we have trialled have not shown significant improvement in noise reduction, but we continue to review feasible measures to enhance guest comfort.Your comments are valuable to us and have been shared with the relevant teams for ongoing improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Syazleen,Thank you for staying with us at Hotel Maya Kuala Lumpur and for taking the time to share your thoughts.We’re so pleased to hear you had an enjoyable experience. It means a lot to us when our guests appreciate the comfort, hospitality, and thoughtful details we strive to provide throughout their stay. Your feedback is truly valued and motivates us to keep delivering memorable stays.We hope to have the pleasure of welcoming you back again on your next visit to Kuala Lumpur.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for sharing your feedback with us. We’re pleased to know that you appreciated our convenient location near KLCC, efficient check-in experience, breakfast selection, and the overall view from the hotel. Your comments regarding parking and the room view are also noted and appreciated.Thank you once again for your time, and we hope to welcome you back again in the future.Warm regardsBelle StephenMarketing Communications Executive
Dear Valued Guest,Thank you sincerely for choosing Hotel Maya Kuala Lumpur for the third time — your continued loyalty truly means a lot to us. We’re delighted to know that you consistently enjoy our clean and comfortable rooms, friendly team, and especially our strategic location near the KLCC Twin Towers. It’s also great to hear that the nearby dining options such as Pelita Nasi Kandar and Saloma Bistro added to your overall convenience.Your kind words and willingness to return again and again are the best compliments we could receive. We look forward to welcoming you back for many more pleasant stays.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely regret to learn about the issues you experienced during your stay, particularly the unpleasant odour in the room, cleanliness concerns, and the impact this had on your comfort and rest. This is certainly not the standard we aim to provide, and your comments have been shared with the relevant teams for immediate review and corrective action.We also regret that traffic noise disrupted your sleep. As the hotel is located within a busy city area, some ambient sound may be experienced. That said, we are exploring practical solutions to minimise sound intrusion. Some of the soundproofing demonstrations we have trialled, have not shown significant improvement in noise reduction. We appreciate your understanding as we continue to address this challenge.Thank you for bringing these matters to our attention. Your feedback is valuable to us as we work towards improving the overall guest experience.Warm regardsBelle StephenMarketing Communications Executive
Dear Valued Guest,Thank you for sharing your wonderful feedback with us. We’re delighted to know that your stay turned out to be a very positive experience and that you enjoyed the breakfast, room cleanliness, and our team’s service. It’s also great to hear that our location near the Petronas Towers added to your overall satisfaction.We truly appreciate your kind comments and are pleased to know that you were extremely satisfied with your stay. We look forward to welcoming you back again in the future.Warm regardsBelle StephenMarketing Communications Executive
Dear Valued Guest,Thank you for your kind feedback. We’re delighted to know you enjoyed our fast and excellent service, comfortable rooms, and the convenience of the water cooler on each floor. We truly appreciate you noticing and supporting our ESG initiative, which is part of our ongoing effort to reduce single-use plastics and promote more sustainable practices.We look forward to welcoming you back again soon.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for choosing Hotel Maya Kuala Lumpur for your family stay and for sharing your kind review. We’re pleased to know that you found the room spacious and comfortable, and that our facilities, breakfast, and parking met your expectations. It’s always encouraging to hear that our offerings contributed positively to your overall experience. We look forward to welcoming you and your family back again.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur