首页 >> 吉隆坡泛太平洋高级服务公寓

吉隆坡泛太平洋高级服务公寓

Pan Pacific Serviced Suites Kuala Lumpur

优惠码：10005 ENGLISH | 简体中文 | 繁體中文

Guest（家庭旅游） 2025-12-01
非常差入住的体验！！！酒店纸条显示12月8号上午10点到下午1点会进行火警警报测试（见图二），但是！！！并没有告诉住客火警测试期间，所有电梯都会停止使用！！！天啊非凡国际住在20多层的高层！！差点误机了！！！10:55分准备出门，结果发现电梯全部停运，致电前台説等5分钟就好了，结果并没有，再问就説10分钟，最后我一个人提着两个大箱子带着近70岁的长者走楼梯，并且机场一路狂跑最后才赶上飞机?? 非常差的旅行体验！！火警测试若涉及电梯停运无法出行，不是得提前告知住客电梯停运的具体时间，并且提醒请非凡国际提前安排好行程吗？！这个不是最基本的吗？而且二次致电前台态度非常冷漠直接怼我説“你生气也没用，不要浪费我时间，我挂了你的电话才能去喊人处理” （中英文翻译可能不够精准，但是当时真的被酒店的拽和冷漠震惊到了！！！有录音为证）已经通过携程发起投诉！实在太气人了！
酒店回复：
Dear Sharonmimizhu, Thank you for sharing your feedback. We sincerely regret the distress and inconvenience you experienced during your departure. Safety procedures, including fire alarm tests, are conducted in line with regulations, and we understand how the elevator unavailability may have impacted your schedule.We also take your comments regarding the handling of your call seriously and will review our service procedures to ensure all guests are assisted promptly and courteously.We appreciate your feedback and hope to have the opportunity to welcome you again.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（情侣） 2025-11-01
地点非常方便，酒店位置就在市中心最繁忙的地带，附近都是很有名的商场，超级多食肆，想逛街买东西都可以满足到。酒店环境不错，入住手续很快，虽然一开始发现房间有点未清走的垃圾，但是很快就已经处理完成，所以整体都不错。而房间面积很大，很宽敞，两个人住实在太舒服！下次再来吉隆坡一定会再次入住。
酒店回复：
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our central location, spacious and comfortable rooms, and the quick check-in experience.We sincerely apologise for the initial oversight regarding the trash in your room and are pleased that it was promptly addressed. Your comments have been shared with our housekeeping team to ensure such instances are avoided in the future.It is wonderful to know that your overall stay was pleasant, and we truly appreciate your kind words. We look forward to welcoming you back to Pan Pacific Serviced Suites Kuala Lumpur on your next visit to the city.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（与好友旅游） 2025-11-01
很棒的酒店，公寓式房间布局，有厨房和洗烘一体机，住起来自由度很大很舒服，两米的大床可以自由翻滚。胶囊咖啡机每天都补充免费的胶囊，真不错。客房小哥打扫的很认真，每天都把房间收拾的很乾净！酒店位置很棒，步行到地铁站、M记打卡点路口三分钟后，步行到柏威年五分钟，步行到HSK超市10分钟，去哪里都很方便，下次还会入住！
酒店回复：
Dear Iceba, On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to express our sincere appreciation for choosing to stay with us.We are delighted to hear that you enjoyed our apartment-style rooms, including the kitchen and washer-dryer combo, spacious bed, and daily replenishment of the coffee capsules. It is also wonderful to know that our housekeeping team kept your room spotless and contributed to your comfortable stay.We are pleased that our central location provided convenience for exploring Kuala Lumpur and accessing nearby attractions and shopping. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back for another exceptional stay.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（家庭旅游） 2025-11-01
位置和地铁站2分钟步程可到，邻近有很多商场及店铺可逛，基本上应有尽有。这间service suites 装修很新，房间很洁净，餐厅自助餐是简单型，但设施及方便度真系无得弹，若再来吉隆坡会再入住，很满意，性价比极高。
酒店回复：
Dear Valued Guest,On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to express our sincere appreciation for choosing to stay with us during your recent visit to Kuala Lumpur.We are delighted to hear that you enjoyed our convenient location, just a short walk from the metro station and surrounded by shopping malls, shops, and key attractions. It is wonderful to know that our newly designed suites, cleanliness, and overall facilities contributed to a comfortable and enjoyable stay.Thank you as well for your feedback on our buffet offerings. While we focus on a simpler selection, we are pleased that the convenience, quality, and value we provide met your expectations.Your satisfaction and high recommendation truly mean a lot to us. We look forward to welcoming you back for another excellent stay in Kuala Lumpur.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（情侣） 2025-10-01
酒店乾净衞生，房间空间大，适合家庭出游，设施也比较新，顶楼有行政酒廊，泳池出片。但马来西亚总体服务比不上国内，订单修改讯息多有不便，影响入住效率，且前台重复收取当地旅游税。酒店地理位置不错，距离楼下麦当劳打卡点仅需3分钟步行距离，距离柏威年购物中心也是步行距离。楼下还有榴莲档口，附近吃饭便利店都很方便，作为吉隆坡中转酒店性价比很高。
酒店回复：
Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay. We’re pleased to know that you found our rooms clean, spacious, and family-friendly, and that you enjoyed our rooftop executive lounge, stunning pool, and convenient location in the heart of Bukit Bintang.We regret to learn that certain aspects of your experience, such as the booking process and the handling of the local tourism tax, did not meet your expectations. Please rest assured that your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance our service efficiency and guest experience.We truly appreciate your kind words on the overall value and look forward to the opportunity to welcome you back for a smoother and more enjoyable stay in the near future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（独自旅游） 2025-01-01
酒店位于武吉免登，周边相当繁华。酒店房间很宽敞，是一个套房，卫生也很干净整洁，酒店顶楼还有泳池和健身房，总之很棒！
Guest user（Couples） 2024-12-01
Wonderful hotel and super friendly concierge staffs, hotel was strategically located in the centre of Bukit Bintang - just 5mins from Lot 10 shopping mall and food centres, 12mins walk to Pavilion shopping mall where lots of restaurants around a walking distance. The hotel was super clean, branded toiletries and bath products, and a comfortable bed too.
酒店回复：
Dear MTYJ, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Happy New Year 2025.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（Couples） 2024-12-01
The location is good, and I booked a one-bedroom suite with a king-size bed. After checking in, we were ready to relax in the bathtub, but we discovered that the water was yellow and brown. The water from the shower and the basin was also brown. I called the reception to report the issue and waited for 20 minutes, but no one came to assist us. After calling again, an engineer finally arrived. He ran all the taps for more than 40 minutes, but the water remained brown and yellow. It was already midnight by that time, so I requested to change rooms. It took a while for them to respond, and eventually, they informed me that the room next door was empty. We moved to the next room, which had two single beds. They didn't offer any explanation or help us move our luggage to the new room. After wasting one and a half hours running the taps, we were left with no resolution by midnight. This was a terrible stay.
酒店回复：
Dear Yan Jing, Thank you for sharing your detailed feedback regarding your recent stay at Pan Pacific Serviced Suites Kuala Lumpur. We sincerely apologize for the inconvenience you experienced during your time with us. We deeply regret that the water quality issue in your room, along with the delayed response from our team, caused such frustration, especially at such a late hour. This is certainly not the standard of service we strive to provide.Please rest assured that we are investigating the cause of the water discoloration to ensure this issue is promptly addressed and does not occur again. We understand how important it is to have a comfortable and relaxing experience, and we are truly sorry that this was disrupted during your stay.Furthermore, we apologize for the lack of assistance with your room change and the inconvenience caused by the room assignment with two single beds. We should have handled the situation more efficiently and ensured that you had all the support you needed.We truly appreciate you bringing these matters to our attention. Your feedback will be shared with the relevant teams to ensure improvements are made. We understand how disappointing this experience must have been, and we hope you will consider staying with us again in the future, giving us the opportunity to provide a much better experience.Sincerely,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（Couples） 2024-12-01
On a recent birthday staycation, I stayed at the Pan Pacific Service Suites Kuala Lumpur, and it was an incredible experience. The staff's friendly and considerate treatment made us feel very special from the time we arrived. They went above and above to make sure everything was ideal, even surprising us with considerate birthday decorations that added even more special touches to our stay. The apartment had all the conveniences of home plus a dash of luxury; it was roomy, exquisitely decorated, and immaculate. Overall, the hospitality was outstanding and the experience was amazing. I highly recommend Pan Pacific Service Suites Kuala Lumpur to anyone seeking a sumptuous and restful getaway.
酒店回复：
Dear Kenneth, Thank you so much for sharing your wonderful feedback with us. We are absolutely delighted to hear that your birthday staycation at Pan Pacific Serviced Suites Kuala Lumpur was such a memorable experience. It’s truly heartwarming to know that our team’s friendly and thoughtful service made you feel special, and we’re glad the surprise birthday decorations added that extra touch to your celebration.We’re also pleased to hear that you found the apartment to be comfortable, luxurious, and well-equipped—your satisfaction is our top priority. Your kind words about our hospitality mean a lot to us, and we will be sure to share them with the team.Thank you for recommending us, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（Solo travelers） 2024-12-01
Almost a perfect stay, with some room for improvement. First, the positives - the hotel is very well located in the heart of the bukit bintang, a short walk from the Bukit Bintang Monorail and MRT stations, and all the usual malls and eateries. The lobby is nice, and it feels spacious (though less so than the neighbouring Parkroyal). The room is also very spacious and well equipped, even with a washer and dryer (no washing powder or detergent provided, so BYO). In terms of cleanliness, I found 2 long strands of hair (not mine) on the room floor when I just entered. I find this a little tough to forgive since they clearly had ample time to clean. I arrived 2 hours before check in time and was told room isn't ready, and the room was only provides at 3pm (their standard check in time) - I can only assume that this means housekeeping would be done thoroughly but this doesn't appear to be the case. The other parts of the room, including the bathroom, were clean. The only other dim spot is the breakfast - a little disappointing considering the price point and number of stars. The only proteins offered were streaky beef (beef 'bacon') and hardboiled eggs. I saw some people served omelettes and I don't know if there is a separate charge for that, but in any case this option was not offered to me nor was I asked. The view from the breakfast place was at least nice. Overall, I recommend this place if you manage to snag a bargain. Otherwise, your money is probably best spent on the other amazing hotels in the bukit bintang area.
酒店回复：
Dear Terentius, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the location of Pan Pacific Serviced Suites Kuala Lumpur, as well as the spaciousness and amenities of your room. It’s wonderful to know that our central location in Bukit Bintang, along with the convenience of being close to shopping malls and transport options, contributed positively to your stay.We also appreciate your feedback regarding the cleanliness of the room, and we sincerely apologize for the two strands of hair you found upon your arrival. This is certainly not the standard we aim to maintain, and we will ensure that this issue is addressed with our housekeeping team to improve attention to detail going forward.We regret the inconvenience caused by the timing of your room’s availability and the lack of adequate communication around the cleaning process. We also understand your concerns about the breakfast selection, and we apologize that the options available did not meet your expectations. Your feedback on the variety of proteins offered will be shared with our culinary team to consider for future improvements.We value your recommendation and will use your comments to continuously improve the experience we offer our guests. We hope to have the opportunity to welcome you back in the future, and we appreciate your insights as they help us enhance the quality of our service.Sincerely,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

吉隆坡泛太平洋高级服务公寓预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+60-3-27068688 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
会议室在线预订

吉隆坡泛太平洋高级服务公寓地址：吉隆坡 · 吉隆坡 · · Jalan Sultan Ismail, 50250, 吉隆坡, 马来西亚

吉隆坡泛太平洋高级服务公寓 ◎ Pan Pacific Serviced Suites Kuala Lumpur
关于非凡国际

免责声明：非凡国际是携程（含同程艺龙，去哪、住哪等）、Booking、Agoda、Expedia的合作伙伴，仅为您提供网络预订服务，您的订单将由携程、同程艺龙等合作伙伴转发给酒店，如果涉及到违约金等问题，由同程艺龙或携程扣款转交给酒店，非凡国际并非酒店的官方网站，请您知晓。

非凡国际

吉隆坡泛太平洋高级服务公寓

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-12-01

Guest（情侣） 2025-11-01

Guest（与好友旅游） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（情侣） 2025-10-01

Guest user（独自旅游） 2025-01-01

Guest user（Couples） 2024-12-01

Guest user（Couples） 2024-12-01

Guest user（Couples） 2024-12-01

Guest user（Solo travelers） 2024-12-01

客户评价由实住客人提供的真实点评