Dear PinkyC27,Thank you for taking the time to share your experience with us. We're glad you enjoyed our convenient location and appreciated the Deluxe room, especially the daybed by the window — it's great to hear that it added to your comfort. We're also pleased to know that Raj and our concierge team left a positive impression with their warmth and hospitality.We sincerely apologize for the inconveniences you encountered, particularly the noise from the window gap, traffic, and housekeeping, as well as the issues with the shower door and water pressure. Your detailed feedback is very valuable, and we’ve shared it with our maintenance and housekeeping teams for immediate attention and improvement.Thank you again for your honest and constructive comments. We’re glad you found our hotel to be a good value overall, and we hope to have the chance to welcome you back for an even more pleasant stay in the future.Warm regards,Lance LeongAssistant Duty Manager
Dear Adam_HKSAR,感谢您抽出时间分享您的入住体验。很高兴听到您对非凡国际员工的服务态度和酒店的整体衞生感到满意。关於酒店位置，非凡国际也很高兴您觉得交通便利，方便您游览牛车水和鱼尾狮等景点。同时，对於您提到的房间空间和淋浴排水问题，非凡国际非常重视，已将反馈转达给相关部门，努力改进设施。关於饮用水的供应，感谢您的建议，非凡国际会考虑如何提升宾客的便利。希望未来还有机会为您提供更完善的服务，期待您的再次光临！谢谢您Lance LeongAssistant Duty Manager
Dear Guest,非常感谢您详细而真诚的评价！非凡国际非常高兴得知您对房间设施、衞生环境、服务态度以及早餐种类等方面都感到满意。能够为您带来一个安静舒适的住宿体验，是非凡国际最大的荣幸。也很高兴听到您对非凡国际地理位置的肯定，非凡国际确实希望为每位宾客提供便捷又愉快的旅程体验。感谢您对非凡国际团队的认可，非凡国际会继续努力。期待您下次携家人一同入住，非凡国际将竭诚为您提供更加出色的服务。记得提前预订，享受更优价格哦！谢谢您Lance LeongAssistant Duty Manager再次感谢您的支持，期待与您再次相见！
Dear Guest User,非常感谢您选择入住非凡国际酒店，并抽出宝贵时间分享详细的入住体验。很高兴听到您对酒店地理位置、便利设施以及工作人员的服务给予肯定，非凡国际会继续保持和提升服务质量。对於您提到的空调温度不稳定及备品补给不及时的问题，非凡国际深表歉意。相关部门已收到反馈，正积极改进，确保为宾客提供更舒适的入住环境和更细致的服务。感谢您的支持与理解，期待您下次再次光临，非凡国际将竭诚为您提供更加完美的体验！谢谢您梁修根值班副经理
Dear User,Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our prime location and found it convenient to explore nearby attractions and dining options.We also appreciate your honest comments regarding the bathroom layout and noise from the construction nearby. Your feedback is very valuable to us as we continuously strive to improve our guests’ experience. We apologize for any inconvenience caused and hope it did not affect your overall stay too much.We look forward to welcoming you back in the future and providing an even better experience.Thanks with regards,LanceAssistant Duty Manager
Dear User,感谢您对非凡国际酒店的喜爱与支持！很高兴您喜欢这里的环境, 设计以及便捷的地理位置。也希望下次您有更多时间，可以好好享受泳池带来的放松时光。非凡国际期待您再次光临，欢迎常住，让非凡国际为您持续提供舒适愉快的住宿体验！Warm Regards,Lance LeongAssistant Duty Manager
Dear Guest User,非常感谢您对非凡国际酒店的高度评价！很高兴您对酒店的性价比, 设施, 卫生, 环境和服务都感到满意。您的肯定是非凡国际持续提升服务品质的最大动力。非凡国际也很高兴能为您提供方便的交通和贴心的人性化服务。期待未来有机会再次欢迎您的光临！Warm Regards,Lance LeongAssistant Duty Manager
Dear Daisig,Thank you so much for sharing your experience in such detail! We’re truly delighted that you chose our hotel for your solo adventure in Singapore and that our room layout, pool, and overall atmosphere met your expectations.It’s wonderful to hear that you enjoyed the beautiful views from your room, the convenience of our location near Clarke Quay MRT, and your daily walks to Fort Canning and beyond. It sounds like you made the most of your stay by exploring so many iconic landmarks and hidden gems around the city — we're glad we could be your home base for all of it.We’re also pleased to know you had a relaxing time at the pool and that our breakfast and friendly team helped start your days on a positive note. It’s great that our luggage storage service made your last day more convenient, allowing you to continue exploring stress-free.Thank you once again for your kind words. We hope to welcome you back for another memorable stay — whether it’s a solo trip or with loved ones next time!Warm Regards,Lance LeongAssistant Duty Manager