Dear PinkyC27,Thank you for taking the time to share your experience with us. We're glad you enjoyed our convenient location and appreciated the Deluxe room, especially the daybed by the window — it's great to hear that it added to your comfort. We're also pleased to know that Raj and our concierge team left a positive impression with their warmth and hospitality.We sincerely apologize for the inconveniences you encountered, particularly the noise from the window gap, traffic, and housekeeping, as well as the issues with the shower door and water pressure. Your detailed feedback is very valuable, and we’ve shared it with our maintenance and housekeeping teams for immediate attention and improvement.Thank you again for your honest and constructive comments. We’re glad you found our hotel to be a good value overall, and we hope to have the chance to welcome you back for an even more pleasant stay in the future.Warm regards,Lance LeongAssistant Duty Manager
Dear Adam_HKSAR,感謝您抽出時間分享您的入住體驗。很高興聽到您對非凡国际員工的服務態度和酒店的整體衞生感到滿意。關於酒店位置，非凡国际也很高興您覺得交通便利，方便您游覽牛車水和魚尾獅等景點。同時，對於您提到的房間空間和淋浴排水問題，非凡国际非常重視，已將反饋轉達給相關部門，努力改進設施。關於飲用水的供應，感謝您的建議，非凡国际會考慮如何提升賓客的便利。希望未來還有機會為您提供更完善的服務，期待您的再次光臨！謝謝您Lance LeongAssistant Duty Manager
Dear Guest,非常感謝您詳細而真誠的評價！非凡国际非常高興得知您對房間設施、衞生環境、服務態度以及早餐種類等方面都感到滿意。能夠為您帶來一個安靜舒適的住宿體驗，是非凡国际最大的榮幸。也很高興聽到您對非凡国际地理位置的肯定，非凡国际確實希望為每位賓客提供便捷又愉快的旅程體驗。感謝您對非凡国际團隊的認可，非凡国际會繼續努力。期待您下次攜家人一同入住，非凡国际將竭誠為您提供更加出色的服務。記得提前預訂，享受更優價格哦！謝謝您Lance LeongAssistant Duty Manager再次感謝您的支持，期待與您再次相見！
Dear Guest User,非常感謝您選擇入住非凡国际酒店，并抽出寶貴時間分享詳細的入住體驗。很高興聽到您對酒店地理位置、便利設施以及工作人員的服務給予肯定，非凡国际會繼續保持和提升服務質量。對於您提到的空調溫度不穩定及備品補給不及時的問題，非凡国际深表歉意。相關部門已收到反饋，正積極改進，確保為賓客提供更舒適的入住環境和更細致的服務。感謝您的支持與理解，期待您下次再次光臨，非凡国际將竭誠為您提供更加完美的體驗！謝謝您梁修根值班副經理
Dear User,Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed our prime location and found it convenient to explore nearby attractions and dining options.We also appreciate your honest comments regarding the bathroom layout and noise from the construction nearby. Your feedback is very valuable to us as we continuously strive to improve our guests’ experience. We apologize for any inconvenience caused and hope it did not affect your overall stay too much.We look forward to welcoming you back in the future and providing an even better experience.Thanks with regards,LanceAssistant Duty Manager
Dear User,感謝您對非凡国际酒店的喜愛與支持！很高興您喜歡這里的環境, 設計以及便捷的地理位置。也希望下次您有更多時間，可以好好享受泳池帶來的放松時光。非凡国际期待您再次光臨，歡迎常住，讓非凡国际為您持續提供舒適愉快的住宿體驗！Warm Regards,Lance LeongAssistant Duty Manager
Dear Guest User,非常感謝您對非凡国际酒店的高度評價！很高興您對酒店的性價比, 設施, 衛生, 環境和服務都感到滿意。您的肯定是非凡国际持續提升服務品質的最大動力。非凡国际也很高興能為您提供方便的交通和貼心的人性化服務。期待未來有機會再次歡迎您的光臨！Warm Regards,Lance LeongAssistant Duty Manager
Dear Daisig,Thank you so much for sharing your experience in such detail! We’re truly delighted that you chose our hotel for your solo adventure in Singapore and that our room layout, pool, and overall atmosphere met your expectations.It’s wonderful to hear that you enjoyed the beautiful views from your room, the convenience of our location near Clarke Quay MRT, and your daily walks to Fort Canning and beyond. It sounds like you made the most of your stay by exploring so many iconic landmarks and hidden gems around the city — we're glad we could be your home base for all of it.We’re also pleased to know you had a relaxing time at the pool and that our breakfast and friendly team helped start your days on a positive note. It’s great that our luggage storage service made your last day more convenient, allowing you to continue exploring stress-free.Thank you once again for your kind words. We hope to welcome you back for another memorable stay — whether it’s a solo trip or with loved ones next time!Warm Regards,Lance LeongAssistant Duty Manager