Estimada Estefania,Gracias por tu comentario. Sentimos muchísimo el grave inconveniente que sufriste durante tu estancia. La situación fue completamente inesperada y comprendemos plenamente lo estresante que debió haber sido, especialmente al no disponer de agua durante parte de tu visita.Para garantizar la seguridad de todos nuestros huéspedes, tomamos medidas inmediatas: cerramos las ventas de la propiedad, cancelamos las reservas futuras y trasladamos a muchos huéspedes a nuestra otra propiedad Numa en Valencia. Lamentamos profundamente que no te hayas sentido acompa?ada y apoyada durante este proceso; sentimos de verdad que tu experiencia no haya estado a la altura de lo que mereces.Nos gustaría confirmar que ya se ha procesado un reembolso parcial como disculpa por las molestias causadas y que debería reflejarse en tu cuenta en breve.Agradecemos sinceramente que hayas compartido tu experiencia. Tus comentarios son muy valiosos para nosotros y nos ayudan a mejorar nuestros procesos, especialmente en situaciones excepcionales como esta.Un saludo cordial,Julie
Hallo Andreas, wir bedanken uns für dein Feedback! Es freut uns sehr, dass du deine Zeit bei uns genossen hast. Wir wünschen dir alles Gute für die Zukunft und freuen uns darauf, dich schon bald wieder bei uns begrü?en zu dürfen!Freundliche Grü?e,Julie
Dear Ivan,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,JanaNuma Guest Experience Team
Dear Nikita,Thank you very much for sharing your experience with us. We truly appreciate your honesty and are very sorry to hear that this stay did not meet the standards you had previously experienced with Numa.We sincerely apologize for the disturbance caused by the construction work nearby and for not informing you in advance. We fully understand how unexpected noise, dust, and activity close to your room can impact both comfort and the feeling of safety, and we’re sorry that this affected your stay.Please know that we take your feedback seriously, and we will reach out to you directly to discuss your experience and look for a suitable solution together. Your comfort and peace of mind are very important to us.We truly appreciate your kind words about your stay in Numa Salzburg and hope we’ll have the opportunity to welcome you back to Numa in the future and provide you with the high-quality experience you expect and deserve.Best regards,Julie
Hallo Karin,Danke für dein Feedback! Wir freuen uns, dass dir der Aufenthalt in unserem Hotel gefallen hat. Es tut uns leid, dass das Frühstück nicht deinen Erwartungen entsprochen hat. Wir nehmen dein Feedback ernst und geben es an das zust?ndige Team weiter. Wir hoffen, dich bald wieder bei Numa begrü?en zu dürfen!Liebe Grü?e,Julie
Dear Donald,Thank you for your feedback! We’re glad to hear that you appreciated the modern and clean environment and that our team was able to assist you promptly with your questions. It’s great to know that our cleaning staff could help as well.We hope to welcome you back for another comfortable stay soon!Best regards,Julie
Dear Morayma,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,Julie
Dear Heidi,Thank you so much for your wonderful feedback! We're really happy to hear that the thoughtful setup, comfortable mattress and pillows, great coffee, and convenient location all helped make your stay enjoyable.It’s great to know that everything you needed was easily accessible and that extending your stay was smooth and simple. We truly appreciate your kind words and are delighted that you loved your time with us.We’d be thrilled to welcome you back anytime!Best regards,Julie
Hallo Sascha, vielen Dank für deine netten Worte! Wir freuen uns sehr zu h?ren, dass du deinen Aufenthalt bei uns genossen hast. Hoffentlich dürfen wir dich bald für weitere Reisen mit Seele bei Numa willkommen hei?en!Freundliche Grü?e,JanaNuma Guest Experience Team