Dear Helen,Thank you for taking the time to share your feedback after your stay with us and for choosing us for your visit to Valencia. In reference to your comment, we regret the inconvenience that may have caused it.We appreciate your understanding and look forward to providing you with a more enjoyable experience on your next visit.Kind regardsQuality Department
Dear Lori ,Thank you very much for having taken the time to share this lovely review following your recent stay with us.I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back.Kind Regards,Quality deptSH Suite Palace