Dear Joanne,Thank you for taking the time to rate your stay. We are pleased to hear that you enjoyed the cleanliness and location. We sincerely regret that the service at reception did not meet your expectations and that we were unable to offer you an extra blanket. We have taken note of your feedback to improve the experience and service we provide to our guests. We hope to have the opportunity to welcome you back and offer you a service more in line with our standards.Sincerely,Quality Department
Gentile Nunzio,Grazie mille per la sua recensione positiva del nostro hotel! Siamo lieti che abbia apprezzato il suo soggiorno e speriamo di poterla accogliere nuovamente presto.Cordiali saluti,Reparto QualitàSH Suite Palace
Dear Jose,Thank you for sharing your experience at SH Suite Palace and choosing us to enjoy your visit to Valencia.We regret the initial inconvenience with room assignments, although we are pleased to know that our team was able to resolve it efficiently and offer you a satisfactory solution. Thank you for your understanding. We strive every day to provide attentive and flexible service, and comments like yours help us continue to improve.We look forward to the opportunity to welcome you again.Best regards,Quality DepartmentSH Suite Palace
K?ra Annmari,Tack s? mycket f?r din positiva recension av v?rt hotell! Vi ?r glada att h?ra att du trivdes hos oss och att vi uppfyllde dina f?rv?ntningar.Dina v?nliga kommentarer g?r oss n?jda och motiverar oss att forts?tta erbjuda kvalitetsservice. Tack f?r din f?rst?else.Vi v?lkomnar dig g?rna igen om dina resor tar dig tillbaka till Valencia.Vi ?nskar dig en trevlig dag.Med v?nliga h?lsningar,KvalitetsavdelningenSH Suite Palace
Dear guest,Thank you for choosing us to enjoy your time in Valencia. We appreciate your feedback and understanding of what happened.It was an isolated incident, and we apologize for any inconvenience it may have caused. We hope you'll give us another opportunity to offer you a more satisfactory stay the next time you decide to return to Valencia.In the meantime, please accept our warmest regards.Quality DepartmentSH Suite Palace
Liebe Gabriela,Vielen herzlichen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu h?ren, dass Ihre Unterkunft genau Ihren Erwartungen entsprochen hat und Sie begeistert sowie zufrieden waren. Besonders freut es uns, dass Sie die Sauberkeit und die Ausstattung Ihres Zimmers gesch?tzt haben.Ihre Zufriedenheit ist für uns von gr??ter Bedeutung, und wir hoffen, Sie bald wieder bei uns begrü?en zu dürfen.Mit freundlichen Grü?en,KundendienstabteilungSH Suite Palace
Dear Carol,Thank you very much for your kind and detailed review. We are delighted to hear that your stay with us was wonderful and that our team was able to assist you during your late arrival and with the delivery of your husband’s delayed luggage. Your words are a great encouragement to our staff, who strive to provide attentive and personalized service.We’re pleased that you enjoyed the comfort of your room and the peaceful view from the balcony, as well as our excellent location. Thank you also for sharing your recommendations about nearby places—Cool and Espurnes—which we’re sure future guests will appreciate.It was a pleasure to have you with us, and we look forward to welcoming you again on your next visit to Valencia.Warm regards,Quality DepartmentSH Suite Palace
Prezado Paulo,Agradecemos por compartilhar sua experiência conosco e por nos escolher novamente para sua estadia em Valência. Lamentamos sinceramente que, desta vez, sua experiência n?o tenha sido t?o satisfatória quanto a anterior.Pedimos desculpas pelos inconvenientes mencionados, como o estado da roupa de cama, o funcionamento do ar-condicionado e o odor de cigarro no corredor. Suas observa??es s?o muito importantes para nós e já foram encaminhadas às equipes responsáveis para que possamos tomar as medidas necessárias e evitar que situa??es semelhantes ocorram no futuro.Ficamos felizes em saber que o atendimento da recep??o foi cordial e prestativo, e agradecemos por destacar esse ponto positivo. Esperamos ter a oportunidade de recebê-lo(a) novamente e oferecer uma experiência mais agradável e à altura das suas expectativas.Atenciosamente,Departamento de CalidadSH Suite Palace
Dear Brad,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our central location and found your room clean, spacious, and well-equipped. It’s great to know that the air conditioning, fridge, and comfortable bed contributed to a pleasant stay, and that you felt safe and well accommodated.We truly appreciate your kind words and are pleased that you found our pricing fair compared to other options. It would be a pleasure to welcome you back on your next visit to Valencia.Warm regards,Quality DepartmentSH Suite Palace