Dear Guest User, Thank you for sharing your feedback with us. We are glad to hear that you were pleased with the service provided by our front desk staff and the majority of our team. However, we sincerely apologise for the experience you had with your butler. This does not reflect the high standards of service we strive to provide. Your comments are important to us, and we will address this with the relevant team members to ensure that every guest enjoys a seamless and exceptional experience. We hope you will give us the opportunity to welcome you again and provide the outstanding service you deserve.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Beebebop, Thank you for your kind review. We are delighted to know that you experienced nothing less than superlative service during your stay at our iconic sanctuary. It is heartening to hear your appreciation for the elegance of our suites.Your reflections on Raffles Singapore as a tranquil escape from the pace of city life truly capture the essence of what we aspire to offer our guests. We look forward to welcoming you back for another restful and refined stay.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear logan mami, Thank you very much for taking the time to share your detailed feedback.We are delighted to know that your anniversary stay was made memorable by the thoughtful touches from our team, such as the decorations and Singapore Sling welcome drinks. It warms our hearts to learn that Kassim’s kindness left a lasting impression during your time with us, your appreciation will certainly be shared with him.At the same time, please accept our sincere apologies for the inconvenience regarding your misplaced medication and the lack of Mandarin-speaking assistance. We understand how unsettling it must have been, and we regret that the matter was not resolved more swiftly before your departure.Your comments are truly valuable to us as we continuously review how to enhance both our communication and recovery processes. We hope that despite this shortfall, the beauty of the hotel and the warmth of your overall experience will bring you back to Raffles once again, where we would be honoured to restore your full confidence in us.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Leonmatty, Thank you for sharing such a lovely reflection. We are delighted to know that your stay was filled with warmth and comfort, beginning with the gracious welcome at the front desk that made you feel at home. It is wonderful to hear that your upgrade to the John Wayne Suite added to the charm of your visit, and that breakfast by the fountain became a highlight of your day.Your kind words about Raffles as a place for true leisure and relaxation mean a great deal to us, and we are touched to know it left you wishing to stay longer. We look forward to welcoming you back for another indulgent and memorable stay.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Guest,Thank you for taking the time to share such a balanced and detailed review. While we are pleased to know that you enjoyed the quality of our à la carte breakfast, we sincerely regret the aspects of your stay that fell short of expectations.We are truly sorry for the delay at check-in despite your pre-arrival preparations, as well as the inconvenience caused by the strong disinfectant scent, noise from the wooden floors above, and the water pressure in the bathroom. Equally, we regret that your butler experience did not reflect the attentive and consistent service we aspire to provide. These reflections are invaluable and will be shared with the relevant teams for immediate improvement.Your observations remind us of the importance of maintaining seamless service at every step, and we thank you for bringing them to our attention. We hope you might consider giving us the opportunity to welcome you back, so we may provide the refined, comfortable, and memorable experience that Raffles is known for.Yours faithfully,Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Hekuaijiudejingjing, Thank you for your thoughtful reflections. We are delighted that you found Raffles Singapore to be such a meaningful part of your journey, with its deep connection to the history and heritage of Singapore. It is heartening to know that the legacy of our century-old Grand Dame left a strong impression, from its founding in 1887 to its place today as one of the city’s most iconic landmarks.We look forward to welcoming you again for another memorable experience, where timeless history and refined hospitality come together at Raffles.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Lemengdengdejiajia, Thank you for sharing such warm reflections. We are delighted to know your three days with us were filled with the charm of elegance and the unique spirit of the tropics. It is truly heartening to hear that our service, dining, and overall hospitality left such a lasting impression.Your kind words inspire us to continue offering the timeless Raffles experience, and we very much look forward to welcoming you back for another memorable stay on your next visit to Singapore.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Valued Guest, Thank you for sharing such high praise for your stay at Raffles Hotel Singapore. We are delighted to hear that you found the service, location, environment, and décor to be excellent. It is especially wonderful to know that your butler made a positive impression on your experience. We look forward to welcoming you back for another exceptional stay. Kind regards, Thomas Goval Hotel Manager Raffles Hotel Singapore