Dear Guest User, Thank you for taking the time to share your feedback. We are truly sorry that your experience did not reflect the level of care, clarity, and attentiveness that are fundamental to the Raffles name.The concerns you raised regarding the suite allocation, communication delays, and the manner in which your request was handled are deeply regrettable. This is not the experience we strive to provide, and we sincerely apologise for the frustration and disappointment caused. Your comments have been noted with great seriousness and will be carefully reviewed to ensure greater transparency in our service.We appreciate your candour, as such feedback is invaluable in helping us refine the guest journey. Should you be open to sharing further details, we would welcome the opportunity to hear from you directly via singapore@raffles.com.Though we regret that your expectations were not met on this occasion, we thank you for choosing Raffles and for allowing us the opportunity to host you. We hope that we may have the chance to restore your confidence and welcome you back for a stay that truly reflects our heritage and standards.Yours faithfully,Thomas Goval Hotel ManagerRaffles Hotel Singapore
Dear Guest User, Thank you for your gracious words. We are delighted that you felt the classic elegance, thoughtful service, and historic grandeur that define Raffles. It was our pleasure to welcome you, and we look forward to the opportunity of hosting you again.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Kit Teoh, Thank you for your gracious words. We are delighted that the charm of our architecture and grounds, along with our team’s dedication to making each guest feel truly special, resonated with you. It would be our pleasure to welcome you back for another timeless Raffles experience.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Guest User, Thank you for your kind feedback. We are delighted to hear that you found your suite clean and comfortable, enjoyed our attentive service, and appreciated the breakfast and its setting. We look forward to welcoming you back for another memorable stay.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Guest User, Thank you for your kind review. We are delighted to hear that you enjoyed the beautiful, tropical ambiance and the quality of service during your stay. Your feedback regarding the bed enclosure is much appreciated, and we will certainly take it into consideration for future improvements. We look forward to welcoming you back for another wonderful experience.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Xiaomi2323, Thank you for your wonderful review. We are truly delighted to know that every aspect of your stay met your expectations, from the service and facilities to the beautiful garden and thoughtful touches like the Christmas tree in your suite. Your kind words warm our hearts, and we are thrilled to hear that you are already looking forward to your next stay. It will be our pleasure to welcome you back for another unforgettable experience.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear applehead01, Thank you for your wonderful words. We are delighted that you enjoyed your experience and look forward to welcoming you next year for another memorable visit at Raffles Singapore.Yours faithfully, Thomas GovalHotel Manager Raffles Hotel Singapore
Dear Guest, Thank you for your gracious review. We are delighted to know that our team’s warm and efficient service, the timeless charm of our lobby, and the comfort and elegance of your room made your stay memorable. It is our pleasure to host you, and we look forward to welcoming you back to Raffles for another exceptional experience.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Daizhuohuanhuanquganji, Thank you for your wonderful review. We are delighted to hear that you had such an enjoyable stay with us. It’s truly rewarding to know that our spacious suite, and welcoming team made your experience memorable. We’re also pleased that you enjoyed yi by Jereme Leung and the convenience of in-suite breakfast. We look forward to the privilege of welcoming you back the next time you’re in Singapore.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore
Dear Podao, Thank you for sharing your impressions.We’re delighted to know you appreciated the grandeur and craftsmanship of Raffles Singapore.At the same time, we regret to learn that the breakfast did not meet your expectations. Your comments are invaluable and will be shared with our culinary team as we continuously refine our offerings to ensure each experience reflects the standard of excellence our guests deserve.We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more fulfilling stay.Yours faithfully, Thomas GovalHotel ManagerRaffles Hotel Singapore