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馬德里中心酒店-美利亞旗下酒店

Hotel Madrid Centro, Affiliated by Meliá

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Guest（獨自旅游） 2025-09-01
Lift is small and slow. Breakfast staff took away my food without asking me.
酒店回復：
Dear Guest , Thank you for taking the time to leave a review of your recent stay.While our elevators are maintained for optimal service in our historic Gran Vía location, we regret any inconvenience during peak times.Regarding breakfast service, our team typically checks with guests before clearing items, and we'll reinforce this protocol.We hope you still enjoyed our prime location steps from Plaza Espa?a and our 24-hour TechnoGym facility during your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Caroline P., Voice of Customer Coordinator
Guest（商務非凡国际） 2025-05-01
房間很老了，很吵
酒店回復：
親愛的賓客您好！很感謝您選擇下榻非凡国际酒店！關于噪音問題，非凡国际的客房都配備了隔音設施和雙層玻璃窗，同時非凡国际也提供耳塞。建議您下次入住時可以選擇內側或高層房間，這些房間通常更加安靜。非凡国际的客房雖然保持整潔，但確實需要更新。非凡国际定期進行維護和改進，以確保為客人提供舒適的住宿體驗。期待再次歡迎您的光臨。謹致問候。Lara D., Voice of Customer Coordinator
Guest（情侶） 2025-04-01
El hotel cuenta con aire acondicionado pero nos dijeron que en esta temporada no se prendía y hacía demasiado calor, a las 6 de la ma?ana empezaron a hacer trabajos de construcción en otros cuartos así que te despiertan desde las 6 am se supone que son para descansar, el cuarto que había reservado era una cama matrimonial y solo tenían uno de dos camas individuales, por esas cosas no volvería
Guest（其他） 2025-04-01
A well situated hotel that's pretty good The hotel is very well situated on Gran Via, which is the main street in the heart of Madrid, but like other hotels in capital cities, the rooms are quite small and there's not much room. Our standard room had a double bed, a desk and chair and a wardrobe. There were bedside drawers so there was space to unpack your clothes. The bathroom was large, with a ridiculously oversized counter top with 2 sinks. This would have been lovely, however this was so large it barely left enough room to use the toilet, or get into the bath to have a shower. Also the hand soap dispenser was not over the counter, so every time you used it, it dripped on the floor. The breakfast was good - continental style with a decent selection of breads and pastries, yoghurts and fruit, cheeses and cold meats and a hot counter with eggs, spanish omelette, croquettes and bacon - overall a good breakfast experience. One thing that did annoy me was that the room was listed with Air Conditioning, however this did not work. When we queried this with the Reception, they said it wasn't switched on for the whole hotel because it wasn't warm enough outside yet - we were hot - it was 20 degrees outside. So, they gave us a freestanding fan, which did move the air around a bit, and cooled the room at night.
酒店回復：
Dear Jon, Thank you for taking the time to share your review.We're delighted to hear you enjoyed our prime location on Gran Via, providing the perfect starting point for exploring Madrid's vibrant attractions. It's wonderful that our extensive breakfast buffet added a pleasant start to your day with a variety of local and international choices. However, we apologize if our air conditioning services did not meet your expectations during your stay; we aim to provide a comfortable environment and regret any inconvenience this may have caused. Our spacious bathrooms are designed to offer convenience and luxury, though it seems the layout was not to your full satisfaction, something we will consider in our continuous efforts to provide comfortable guest experiences.We hope we will have the opportunity to see you again in the future. Best regards,Laura L., Voice of Customer Coordinator
Guest（家庭旅游） 2024-11-01
L hotel et très bien situé et l acceuil et parfaite !
酒店回復：
Cher Guest,Merci de partager votre expérience avec nous.Nous sommes ravis de lire que notre emplacement privilégié a contribué à rendre votre séjour agréable et que l'accueil de notre équipe ait été à la hauteur de vos attentes.Au plaisir de vous revoir,Laura López, Voice of Customer Coordinator
Guest（與好友旅游） 2024-11-01
酒店位置優越，交通便利。前臺雖小，但房間性價比較高。
酒店回復：
親愛的賓客，您好！非常感謝您選擇入住我的酒店并作出詳細的反饋！非凡国际很高興聽到您贊賞酒店的優越位置和便捷的交通。您提到的前臺尺寸雖小，非凡国际確保每位客人都能接受到高效而周到的服務。您關于房間性價比的正面評價也讓非凡国际備感鼓舞，非凡国际一直致力于為客人提供寬敞明亮且設計現代的住宿環境。真誠期待您的再次光臨！祝您天天好心情！Laura López, Voice of Customer Coordinator

馬德里中心酒店-美利亞旗下酒店預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+34-91-5417227 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
會議室在線預訂

馬德里中心酒店-美利亞旗下酒店地址：馬德里自治區 · 馬德里 · · Gran Via, 72, 28013 馬德里, 馬德里自治區, 西班牙

馬德里中心酒店-美利亞旗下酒店 ◎ Hotel Madrid Centro, Affiliated by Meliá
關于非凡国际

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非凡国际

馬德里中心酒店-美利亞旗下酒店

客戶評價 由實住客人提供的真實點評

Guest（獨自旅游） 2025-09-01

Guest（商務非凡国际） 2025-05-01

Guest（情侶） 2025-04-01

Guest（其他） 2025-04-01

Guest（家庭旅游） 2024-11-01

Guest（與好友旅游） 2024-11-01

客戶評價由實住客人提供的真實點評