Dear Guest,We appreciate your kind words about your stay at Hotel Madrid Centro, Affiliated by Meliá and are happy you returned home with great memories of your holiday.We're delighted you appreciated our central Gran Vía location providing easy access to Madrid's attractions.It's gratifying to know our staff offered you attentive service throughout your stay.We're equally pleased you recognized the high standards of our room cleanliness, hotel condition, and amenities.We look forward to the pleasure of seeing you again in the future. Kind regards,Caroline P., Voice of Customer Coordinator
Estimada se?ora, Nos gustaría darle las gracias por alojarse con nosotros durante su reciente visita a Madrid.Nos complace saber que valoró especialmente nuestra adaptación para garantizar su comodidad en planta baja.Destacamos su reconocimiento a la limpieza meticulosa que mantienen nuestros equipos de housekeeping.Su mención a la amabilidad del personal refleja el compromiso diario de todo nuestro equipo por crear experiencias memorables.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Cordiales saludos,Caroline P., Voice of Customer Coordinator
Estimada Maria, Muchas gracias por la rese?a acerca de su experiencia en Hotel Madrid Centro, Affiliated by Meliá y la inmejorable valoración que ha compartido.Nos complace saber que disfrutó de nuestra habitación triple, dise?ada para ofrecer comodidad y funcionalidad en cada detalle.Su mención a nuestra privilegiada ubicación en Gran Vía nos enorgullece, pues permite a nuestros huéspedes explorar lo mejor de Madrid con total facilidad.Transmitiremos sus elogios al equipo, cuya dedicación y trato cercano son nuestro mayor orgullo.Un cordial saludo,Emilia M., Voice of Customer Coordinator
Dear Guest,Thank you for taking the time to share your feedback.We're delighted our staff made a positive impression during your visit.While we regret some aspects of your room didn't meet expectations, we're proud to offer some of Madrid's best-connected accommodations in this historic building.Many guests particularly enjoy starting their day with our panoramic breakfast buffet before exploring the Gran Vía's cultural attractions.We look forward to seeing you again in the future. Kindest regards,Lara D., Voice of Customer Coordinator
Dear Guest,Thank you for taking the time to share your feedback.We're delighted you appreciated our team's professionalism and our prime location steps from Plaza Espa?a.Your recognition of our room cleanliness and comfort standards is particularly rewarding for our housekeeping team.It was our pleasure to deliver quality service that met your expectations, and we're grateful you highlighted our well-maintained hotel facilities.We would be delighted to welcome you back on another occasion.Kind regards,Laura López, Voice of Customer Coordinator
Dear Guest,Thanks for this kind review.We're delighted our team made you feel welcome and that the room's comfort met your expectations.Your appreciation for the balcony's fresh air resonates with our focus on creating inviting spaces.While we continuously update our facilities, we're particularly proud of our prime Gran Vía location that puts Madrid's cultural treasures at your doorstep.Our breakfast buffet with city views remains a guest favorite we hope you'll sample next visit.We hope to see you again soon, Kind regards,Laura López, Voice of Customer Coordinator
Dear Guest,Thank you for taking the time to share your feedback.We sincerely regret to read that your stay did not meet your expectations. We strive to maintain the highest standards of cleanliness and comfort, and we are truly sorry if this was not reflected during your visit.Please note that the air conditioning system in our hotel is centralized and operates seasonally to ensure optimal temperature control for all guests — we regret any discomfort this may have caused.Your valuable feedback has been shared with our housekeeping and maintenance teams to review the issues mentioned and ensure corrective actions are taken.We hope to have the opportunity to welcome you again and provide you with the experience of quality and care that our guests usually enjoy.Kind regards,Emilia M., Voice of Customer Coordinator
Estimada se?ora, Muchas gracias por sus comentarios.Nos complace saber que valoró la limpieza impecable de su habitación, un estándar que mantenemos con rigurosa dedicación.Reconocemos que algunas de nuestras habitaciones con vistas a la Gran Vía pueden tener dimensiones más reducidas, aunque ofrecen panorámicas únicas del corazón de Madrid. Respecto al ruido, disponemos de habitaciones interiores insonorizadas y equipadas con doble acristalamiento que podríamos asignarle en futuras visitas.Sobre el desayuno, lamentamos no haber superado sus expectativas aunque ofrecemos opciones internacionales y descuentos por reserva anticipada para que puedan disfrutar de nuestro buffet con vistas privilegiadas.Le enviamos nuestros más cordiales saludos, esperando volver a verle muy pronto,Lara D., Voice of Customer Coordinator
Dear Guest,Thank you for taking the time to review your stay.We appreciate your recognition of our well-maintained rooms and furniture that create a welcoming environment.It's rewarding to know you enjoyed the comfort of our accommodations during your Madrid exploration.Our privileged location on Gran Vía indeed offers unparalleled access to cultural landmarks, and we're delighted this enhanced your city experience.We hope to welcome you back in the future.Best wishes,Martina P., Voice of Customer Coordinator
Gentile Elena,Grazie per il suo prezioso feedback.La sua menzione della cortesia del nostro team ci riempie di orgoglio.Il bilanciamento tra vista privilegiata sulla Gran Via e l'isolamento acustico delle camere rappresenta infatti il nostro fiore all'occhiello.Prendiamo atto del suo commento sui corridoi, dove stiamo intensificando i protocolli di manutenzione straordinaria.La tranquillità che ha apprezzato nella camera viene garantita da doppi vetri e un attento posizionamento delle stanze.In attesa di poterla accogliere di nuovo presso il Hotel Madrid Centro, Affiliated by Meliá, le porgiamo i nostri cordiali saluti.Martina P., Voice of Customer Coordinator