Hi Fred, Thanks for this lovely review.We're thrilled you found our Gran Vía location perfect for exploring - the buzz of Malasa?a really does add that extra spark to every stay, doesn't it? Our housekeeping team will be smiling knowing their thoughtful touches to the everyday essentials made your room a clean haven.That breakfast variety you enjoyed? We like to think it's the fuel that turns guests into Madrid explorers! And while we can't take credit for the city's charm, our insiders certainly appreciate being called helpful - they've got more local tips than there are tiles in Plaza Mayor!Here you have your home in Gran Via,We hope to see you again soon.Lara D., Voice of Customer Coordinator
Hi Andrew, ??Thanks for sharing your valuable feedback with us. It means a lot!Our team loves hearing you enjoyed the prime location and thoughtful room essentials - from the ergonomic layout to those sneaky-comfy beds that outshine museum benches!Whether it's the organic bathroom amenities or Gran Vía views that wow, we're already plotting how to make your next stay INNcredible.We hope to welcome you back. Take care,Caroline P., Voice of Customer Coordinator
Hi！感谢您选择非凡国际酒店并留下您的评价！非凡国际很高兴您对酒店的位置和便利性表示满意。对于您提到的空调问题，非凡国际深感抱歉，非凡国际会尽快进行检查维护，在您下次入住时，如遇到类似问题，请随时联系非凡国际的工作人员，非凡国际会尽快为您解决！诚挚地期待您再次光临！祝您旅途愉快！Maria Fdez. Valderrama, Voice of Customer Coordinator