Hello David,We're so glad the recent reimagining of our hotel has met with your highest approval! Thank you for allowing us to introduce you to our Andaz offering here at Midbeach, and we'll pass along your compliments to our team. Until next time!Warm regards,Zack Hay, Resort Manager
Hello Keyaisha,It was a pleasure to settle you comfortably in one of our clean, well-appointed skyline lofts, and we're glad you found it to have plenty of space. Thank you for your patience with our elevators during the busy New Year's weekend, and your feedback on our motion lights in the bathrooms is very helpful. We know future guests will appreciate your hack, and in the meantime, we will be actively seeking solutions.We'd love to welcome you back to sunny Miami soon.Warm regards,Zack Hay, Resort Manager
Hello Susan,Thank you for sharing your top score with us, as well as your helpful feedback. We apologize for failing to make you aware of all the benefits included in your stay, and next time you join us, we look forward to pampering you fully!Warm regards,Zack Hay, Resort Manager
Hello Susan,We appreciate your top score and candid feedback. It's good to know you enjoyed almost every aspect of your stay, and have noted your feedback on our pricing at Aquasal. We know dining in Miami can be costly, and we're glad you found a solution that worked for you.We hope we can entice you back one day...we know we can deliver on value in every regard.Warm regards,Zack Hay, Resort Manager
Hello Margarita,Thank you for taking the time to share your detailed review with us. We’re glad you found our location to be perfect for traversing Miami, and your suggestion of an additional mirror in the bathroom is invaluable to us. We appreciate your mentioning this. Thank you for making yourself at home with us in sunny Miami, and we hope you’ll be drawn back to our boutique feel and caring service soon!Warm regards,Zack Hay, Resort Manager
Hello Makesi,Greetings from Andaz Miami! We’re so glad you loved your stay with us, and we can’t think of a higher endorsement than a desire to return! We’re glad your wife enjoyed the beach, and we hope to greet you both again soon!Warm regards,Zack Hay, Resort Manager
Hello David,We appreciate your candid feedback. Thank you for acknowledging the hard work and caring attitude of so many of our team members, and we also appreciate you letting us know where we can still improve. We will address your concerns with our housekeeping team and bar, and we hope we can host you again one day to ensure a seamless stay.Warm regards,Zack Hay, Resort Manager
Hello Brian,We're glad you joined us at our Midbeach sanctuary during the busy Art Basel week, and we look forward to welcoming you back during a less hectic time in the city!Until then!Warm regards,Zack Hay, Resort Manager