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琅勃拉邦索菲特度假村

Sofitel Luang Prabang

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Guest（独自旅游） 2025-03-01
酒店环境优雅泳池非常漂亮草坪上有小兔子报名了清晨的布施活动是非常独特的体验
酒店回复：
Dear Valued Guest,Thank you for sharing your experience! We’re delighted that you enjoyed the elegant surroundings, beautiful pool, and the charming presence of our little rabbits. It’s wonderful to hear that the early morning alms-giving activity was a unique and memorable experience for you.We hope to welcome you back to Sofitel Luang Prabang for another special stay.Best regards,Front Office ManagerSofitel Luang Prabang
Guest（独自旅游） 2025-03-01
??????? ??????? ??? ??????? ??? ?????? ? ????? ???? ??????? ??????
酒店回复：
Dear ???,Thank you for sharing your heartfelt words. We are truly honored to be part of your beautiful memories and to know that the history and charm of our hotel resonated with you. Preserving the heritage of this special place is something we deeply cherish, and your appreciation means a lot to us.We sincerely hope to welcome you back in the future for more unforgettable moments.Best regards,TeDuty manager Sofitel Luang Prabang
Guest（情侣） 2025-03-01
Sofitel系列に何回か泊まっているがその中でも1番印象のいいホテルだった。コストに対し、サービスが良く、清洁で従业员の方の目が届いていると感じた。
酒店回复：
Dear Value Guest,Sabaidee and thank you very much for your kind words!We are truly honored to hear that among your stays at Sofitel hotels, your experience with us left the best impression. Your recognition of our service, cleanliness, and attentive team means a great deal to all of us.Providing warm, genuine hospitality is what we strive for every day, and it’s wonderful to know we succeeded in making your stay special.We look forward to the pleasure of welcoming you back again soon to Sofitel Luang Prabang or 3 Nagas.Warm regards,TeDuty ManagerSofitel & 3 Nagas Luang Prabang
Guest（Couple） 2024-12-01
This hotel is clean and spacious. The rabbits that they keep are so cute. My wife loves taking photos with her snoopy toys with the rabbits. Also, the lady manager is very professional! And thanks for the anniversary gifts. The wine was very good.
酒店回复：
Dear gt,Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you and your wife enjoyed your stay with us and appreciated the cleanliness and spaciousness of our hotel. It's heartwarming to know that the rabbits brought joy to your experience, and we love that your wife had fun capturing those special moments with her Snoopy toys.We truly appreciate your kind words about our lady manager and are pleased that you enjoyed the anniversary gifts. It’s always our goal to ensure that our guests feel valued and celebrated during their time with us.We look forward to welcoming you back on your next visit to Luang Prabang!Warm regards,TeDuty Manager Sofitel Luang Prabang Laos
Guest（Family） 2024-08-01
it is a very beautiful hotel with a beautiful garden view. i enjoy my stay here. also all my family members. the hotel has many friendly staff and especially my thanks to mr. Te vard nouding leng. we will definately come back and choose the hotel again! they also help us book the tour and reserve the restraurant. thank ypu for everything. we recommend our friends to choose this too!
酒店回复：
Dear Valued guest,Thank you for your lovely review! We’re delighted that you and your family enjoyed your stay at Sofitel Luang Prabang, especially the beautiful garden views. It’s wonderful to hear that our friendly staff, including Mr. Té, Vard, Nouding, and Leng, made your stay memorable.We’re also glad we could assist with booking your tours and reserving restaurants—it’s our pleasure to ensure your experience is as seamless as possible. Thank you for recommending us to your friends; we truly appreciate it.We look forward to welcoming you and your family back for another wonderful stay!Warm regards,VardFront Office ManagerSofitel Luang Prabang
Guest（Traveling with friends） 2024-07-01
Lovely hotel set in French colonial buildings. Beautiful location
酒店回复：
Dear Valued guest,Dear Valued guest,Thank you for your kind words about Sofitel Luang Prabang. We are thrilled to hear that you enjoyed our beautiful French colonial buildings and the serene location.We hope to welcome you back for another delightful stay soon.Warm regards,VardFront Office ManagerSofitel Luang Prabang
Guest（Couple） 2024-07-01
Our stay had a lot of high points and a lot of low points. Starting with the high points, the grounds and room were incredible. Our experience at the spa was one of the best we’ve had. The cocktails and Laos-style burger we had for lunch one day were phenomenal. The staff were charming and very accommodating. However, there were a few aspects that were far below the experience expected of a 5 star hotel. First, cocktail service around the pool was abysmal. On almost every occasion we had to go searching for a staff member to take our order, and then the cocktails more often than not took more than half an hour to arrive. This is despite the fact that we seemed to be the only people ordering F&B at that time, i.e. they were not busy at all. Second, the breakfast was a disappointment every day - we were told we could order eggs or noodles, and had to repeatedly press the staff to find out what type of eggs and noodles, and we only discovered on the last day that there was a menu with additional options. We ordered poached eggs on toast, and the eggs had not been drained of excess liquid, and the bread was entirely soaked through. An order of waffles took over an hour to come out - first it was delivered as a pancakes, and then they just forgot about it despite repeated follow ups. The “local” Laos options lacked flavor - very little of the herbs and spice that makes Laos food great. I think this and the pool service issue are primarily the result of a lack of training and instruction for staff - they were clearly doing their best, but did not know what to do. Third, the pool area needs a lot more spent on maintenance. The decking is cracking and falling apart. The mosaic tiles in the pool are falling apart, A LOT of the tiles are missing, and I got a very large laceration on my forearm from the sharp edge of a tile sticking out. If this pool were in a western jurisdiction, it would not meet health and safety standards. Fourth, the gym was not worth visiting if you want to lift weights. Possibly the worst weights offering I’ve seen for a hotel of that price and with that much space. We want to reiterate how great and enthusiastic the staff were. I think this is primarily a management oversight, training, and maintenance capex issue.
酒店回复：
Dear Valued guest,Thank you for taking the time to share your detailed feedback about your recent stay at Sofitel Luang Prabang. We are delighted to hear that you enjoyed many aspects of your stay, including our beautiful grounds, rooms, spa, cocktails, and the accommodating nature of our staff. Your kind words about their enthusiasm and charm are much appreciated.We sincerely apologize for the areas where your experience did not meet the high standards we strive to maintain. Your comments regarding the pool service, breakfast experience, and the condition of the pool area and gym are invaluable to us.We are particularly concerned about the service delays at the pool and breakfast. We understand how frustrating it must have been to experience slow service and unclear communication about breakfast options. We will address these issues with our team to ensure they receive the proper training and guidance to improve service efficiency and clarity.Regarding the pool and gym facilities, we are sorry to hear about the maintenance issues you encountered. Safety and comfort are our top priorities, and we are taking immediate steps to address the decking and pool tile concerns to prevent any future incidents. Additionally, we will review our gym facilities to enhance the experience for our guests.Your feedback highlights areas where we can improve, and we are committed to making the necessary changes to ensure a more seamless and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your valuable feedback.Warm regards,VardFront Office ManagerSofitel Luang Prabang
Guest（Family） 2024-07-01
We are very happy with our stay at the Sofitel of Luang Prabang, very warm welcome from the arrival until our departure. This is a very quiet and relaxing hotel with plenty of serene atmosphere, which we were looking forward to get during our stay. As it is a bit out of the city center with 5 minutes drive or 10 minutes by tuktuk, they do offer free shuttles from 6pm to 9:30pm to town or back. Courteous staff, helpful and friendly people. Breakfast is simple, not gargantuan, sufficient enough, they offer free 5 minutes massage when you arrive for breakfast if you desire to have one… The pool and garden are beautiful and well maintained. All in all, good values and good vibes from this place, we will return and recommend it to our friends to go.
酒店回复：
Dear Valued guest,Thank you so much for your kind words about your stay at Sofitel Luang Prabang. We are delighted to hear that you had a warm welcome and enjoyed the serene and relaxing atmosphere we strive to provide.We’re glad you found our location convenient, with the complimentary shuttle service making trips to town easy. It’s wonderful to know that our staff’s courteous and friendly service made your stay even more enjoyable.We appreciate your feedback on our breakfast offerings and are happy you enjoyed the complimentary massage. It's great to hear that you loved our pool and garden, as we take pride in maintaining these areas for our guests’ enjoyment.Thank you for recommending us to your friends, and we look forward to welcoming you back for another relaxing stay in the future!Warm regards,VardFront Office ManagerSofitel Luang Prabang
Guest（Traveling with friends） 2024-04-01
The hotel is very beautiful with shuttle bus service to the 3 Nagas.
酒店回复：
Dear Valued guest,Thank you for choosing to stay with us at Sofitel Luang Prabang! We're thrilled to hear that you found our hotel beautiful and enjoyed our shuttle bus service to 3 Nagas.Your kind words mean a lot to us and we're delighted that you had a pleasant experience with us. We strive to provide our guests with exceptional service and convenience during their stay.We hope to have the pleasure of welcoming you back soon for another memorable stay in the heart of Luang Prabang.Warm regards,VardFront Office ManagerSofitel Luang Prabang
Guest（Family） 2023-04-01
The room, staff and surroundings were outstanding.
酒店回复：
Thank you so much for your feedback and very glad as you have a nice stay with us and mention the room , staff and surroundings wee oustanding too.We looking forward to welcome you back again soon. Best Regard Sofitel Team

琅勃拉邦索菲特度假村预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

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琅勃拉邦索菲特度假村地址：琅勃拉邦省 · 琅勃拉邦 · · Ban Mano Rd, 06000 琅勃拉邦, 琅勃拉邦省, 老挝

琅勃拉邦索菲特度假村 ◎ Sofitel Luang Prabang
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琅勃拉邦索菲特度假村

客户评价 由实住客人提供的真实点评

Guest（独自旅游） 2025-03-01

Guest（独自旅游） 2025-03-01

Guest（情侣） 2025-03-01

Guest（Couple） 2024-12-01

Guest（Family） 2024-08-01

Guest（Traveling with friends） 2024-07-01

Guest（Couple） 2024-07-01

Guest（Family） 2024-07-01

Guest（Traveling with friends） 2024-04-01

Guest（Family） 2023-04-01

客户评价由实住客人提供的真实点评