Dear Our Value Guest,Thank you for sharing your kind feedback. We are delighted to hear that your stay with us was filled with pleasant surprises and that our team’s enthusiasm made a positive impression. We are glad you enjoyed the unique charm of our property, where the small entrance leads into a world of history, comfort, and hospitality.We look forward to welcoming you back for another memorable experience.Warm regards,Aitthiphol Kamolsatian (Max)Cluster Front Office Manager3 Nagas Luang Prabang – MGallery Collection
Dear BFtrip,Thank you for sharing your wonderful experience with us. We are delighted to hear you enjoyed the tranquility of our grounds, the company of our little rabbits, and the mix of buffet and traditional made-to-order breakfast options such as khao soi and Lao omelets. Your kind words mean a lot to our team, and we are truly glad that you found your stay both relaxing and memorable. We look forward to welcoming you back for another out-of-the-ordinary experience in Luang Prabang.Warm regards,Aitthiphol Kamolsatian (Max)Cluster Front Office ManagerSofitel Luang Prabang & 3 Nagas Luang Prabang – MGallery Collection
Dear Guest,Thank you for your perfect 10/10 review! We are delighted that you enjoyed the Garden King Suite, our service, and the food prepared by our team. Your kind words about our friendly staff mean a lot to us, and we are truly encouraged by your positive feedback. We look forward to welcoming you back for another outstanding stay in Luang Prabang.Warm regards,Aitthiphol Kamolsatian (Max)Cluster Front Office ManagerSofitel Luang Prabang & 3 Nagas Luang Prabang – MGallery Collection
Dear Value Guest,Sabaidee and thank you for choosing to stay with us at Sofitel Luang Prabang.We’re glad to hear that your experience with us was a positive one, especially after a challenging start to your trip. It’s wonderful to know you enjoyed the outdoor bath and our peaceful garden, along with our friendly resident rabbits. Your feedback regarding breakfast variety is well noted and will be shared with our culinary team for improvement.We hope to have the opportunity to welcome you back for a more complete and satisfying experience.Warm regards,TeDuty ManagerSofitel Luang Prabang Hotel
Dear Anonymous,Sabaidee and thank you for taking the time to share your feedback.We’re delighted that you enjoyed the tranquil environment, spacious rooms, and the charm of our historic setting — especially our friendly rabbits in the garden! We also appreciate your note about the room lighting and pricing during the holiday period. Your comments will help us as we continue to enhance our guest experience.We hope to welcome you back for another relaxing stay in Luang Prabang.Warm regards,TeDuty ManagerSofitel Luang Prabang Hotel
Dear Yisitanbuao,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our hotel well-maintained and among the better options in Luang Prabang. We’re also glad you enjoyed the comfort of your room, the air conditioning, and the variety offered at breakfast.We sincerely apologize for the inconvenience caused by the lack of hot water in the shower. Your comments have been shared with our maintenance team for immediate follow-up to ensure this does not happen again.Regarding the à la carte dinner pricing, we appreciate your perspective and will review this carefully. We always aim to balance quality, service, and value, and your input is important to us.Thank you as well for sharing helpful transportation tips for fellow travelers.We hope to have the opportunity to welcome you back for an even more seamless experience.Warm regards,Aitthiphol Kamolsatian (Max)Cluster front office Manager
Dear Value Guest,Thank you so much for your beautifully written review. Your poetic description captures the spirit of Sofitel Luang Prabang perfectly, and we are truly touched by your words. We’re delighted that you enjoyed the peaceful atmosphere, the charming courtyard, and the thoughtful service from our team.We’re also glad you made use of the complimentary shuttle to 3 Nagas for more dining options. It was truly a pleasure to have you with us, and we hope to welcome you back to our little paradise again soon.Warm regards,TeDuty Manager Sofitel Luang Prabang Hotel