Estimado huésped, Le agradecemos enormemente que haya compartido su experiencia con nosotros Nos llena de satisfacción saber que su estancia en Casa de las Artes ha sido tan especial. Valoramos enormemente sus amables palabras sobre nuestro personal y su profesionalidad, desde el momento de su llegada hasta el servicio en el desayuno. La atención personalizada que menciona, como el detalle del té de jengibre, refleja el compromiso de nuestro equipo por crear experiencias memorables. Sin embargo, tomamos nota de sus sugerencias respecto al mobiliario adicional y el servicio de limpieza vespertino. Su comodidad es nuestra prioridad y consideraremos atentamente sus comentarios para seguir mejorando. Finalmente, nos complace que haya disfrutado de nuestra privilegiada ubicación en el Barrio de las Artes y de nuestras instalaciones de bienestar, incluyendo la piscina y zona termal. Esperamos tener el placer de recibirle nuevamente en su próxima visita a Madrid. Atentamente, Lara D., Voice of Customer Coordinator
Dear Guest, Thank you for taking the time to review your visit. We are delighted that you appreciated our prime location in the heart of Madrid's cultural district, with easy access to charming lanes filled with restaurants and excellent public transport connections. Thank you for highlighting our staff's dedication to service, exemplified by accommodating your early check-in request. We are pleased that you enjoyed the comfort of our Premium mattresses and the thoughtful in-room amenities, including the professional hairdryer and premium toiletries. Regarding storage space, our rooms feature open wardrobes designed with a contemporary aesthetic. About the pool area, while it offers a serene environment with infused water and premium facilities, we acknowledge your feedback about privacy. As for outdoor space, while our property focuses on indoor comfort, we are fortunate to be surrounded by Madrid's vibrant streets and plazas. It brings us joy to know that you enjoyed our restaurant's refined cuisine and the special touch of our signature chocolates with coffee. We are equally pleased that you found our breakfast offering excellent, with its combination of abundant buffet and à la carte options. The library indeed offers a sophisticated retreat for our guests to unwind with their favorite beverage. We would be honored to welcome you back for another memorable stay in Madrid. Warm regards, Lara D., Voice of Customer Coordinator
Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated our prime location in the literary heart of Madrid, with convenient access to the city's attractions. Our team, particularly Adriana, takes pride in providing exceptional service, and we are pleased that this was reflected in your experience. We are glad you found comfort in our Premium mattresses and premium bedding, which are carefully selected for optimal rest. Regarding the elevator maintenance during your stay, this was a temporary situation that has since been resolved. We acknowledge your feedback about the pool area's design and are continuously working on enhancing guest privacy while maintaining the artistic concept. The restaurant service standards have been addressed with our team to ensure consistent excellence. We are happy that you enjoyed our well-equipped fitness center and the extensive breakfast selection at our Maché Restaurant, featuring both buffet and à la carte options. We hope to have the occasion to welcome you again. Kindest regards, Lara D., Voice of Customer Coordinator
Dear Sir,Thank you for sharing your experience with us.We appreciate your acknowledgement of our hotel's modern and thoughtfully designed interior, which reflects our commitment to providing an authentic artistic atmosphere inspired by Madrid's Golden Age.We regret the dissatisfaction you experienced regarding your room's view and comfort, as well as concerns about cleanliness and missing amenities; we strive to maintain high standards and this does not align with those goals. Additionally, we are sorry to hear our breakfast offerings and staff attentiveness did not meet your expectations, as we endeavor to deliver a superior culinary experience aligned with our unique gastronomic fusion at our restaurant.Thank you for your candid feedback, which helps us understand our guests' experiences better. We would be pleased to welcome you back for a stay that truly reflects the quality and character we aspire to provide.We hope to have the opportunity to welcome you again and provide an improved visit. Best regards.Casa de las Artes Team
Estimada Se?ora, Le agradecemos que nos haya hecho llegar sus impresiones. Nos complace enormemente saber que la ubicación céntrica de nuestro hotel y el trato recibido han sido de su completo agrado, ofreciendo siempre un servicio que busca la excelencia. Es un placer conocer que la habitación ha cumplido con sus expectativas de comodidad y elegancia, reflejando nuestro compromiso con el bienestar de nuestros huéspedes. Además, nos alegra que haya disfrutado del ambiente artístico de nuestro restaurante Maché, una fusión entre gastronomía y arte que caracteriza la experiencia en Casa de las Artes. Esperamos tener el placer de recibirle nuevamente para continuar creando recuerdos memorables. Atentamente, Laura López, Voice of Customer Coordinator
Estimado Se?or, Le agradecemos que nos haya transmitido su opinión sobre su estancia. Nos alegra profundamente que haya disfrutado de la ubicación privilegiada junto al Museo Reina Sofía y en el corazón del Barrio de las Letras, un emplazamiento que enriquece la experiencia cultural. Agradecemos sus amables palabras sobre la atención recibida por nuestro equipo, quienes se esfuerzan en hacer sentir a nuestros huéspedes como en casa. Nos complace también que haya apreciado el ambiente íntimo y distinguido de nuestro hotel boutique, así como la tranquilidad de su habitación, ideal para un descanso reparador. Será un placer darle la bienvenida de nuevo en futuras visitas para seguir ofreciéndole momentos inolvidables. Guest Manager
Dear Guest, Thank you for positively reviewing your recent visit. We are thrilled to hear that the breakfast at our hotel was a highlight for your family and that it became a memorable part of your mornings. It is also wonderful to learn that the artistic ambiance of our rooms added a romantic touch to your experience. Our location's proximity to Atocha Station and Retiro Park indeed makes morning runs and exploring the city exceptionally convenient. We are glad to know your visit was comfortable and enjoyable, and we hope to welcome you again for another exceptional experience at our hotel. We look forward to welcoming you back soon. Kind regards, Laura L., Voice of Customer Coordinator
?Hola!, Gracias por su amable valoración. Quisiera agradecerle, en nombre de todo nuestro equipo, su estupenda valoración y transmitirle que para todos nosotros ha sido un placer haber podido atenderle con el único objetivo de que se haya sentido en nuestro hotel como en su propia casa. Gracias por su positiva valoración y nos alegra que se lleve tan excelente recuerdo de su paso por nuestras instalaciones, habiendo disfrutado de nuestra muy céntrica ubicación y de la cordialidad y cercanía con la que nos gusta atender a nuestros huéspedes. Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso. ?Hasta pronto! Laura López, Voice of Customer Coordinator