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卡萨德拉斯阿尔特斯-美利亚精选旗下

Casa de Las Artes, member of Meliá Collection

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Guest（情侣） 2025-07-01
Ubicado sobre Atocha, a pasos del barrio de las Artes, este palacete resguarda con su arte un auténtico honrar al huésped. Desde el llegar a recepción y hacer el ingreso en cómodas sillas, con bebida de cortesía, siendo recibido con eficiencia y calidez, pasando x las instalaciones que son lujosas sin ser ostentosas, donde cada rincón tiene una razón de ser y el tiempo parece haberse detenido y pausado para conectarse con el relax. El servicio de desayuno es superlativo. Todos los camareros son increíbles y quiero destacar el detalle amoroso de una se?orita q me hizo té de jengibre para mi voz. Las habitaciones muy cómodas, quizás como sugerencia agregaría un mueble de apoyo para las maletas y q la limpieza pase x la tarde a retocar, tender la cama y dejar un chocolate o algún gesto de cortesía. La piscina y los saunas excelentes, siempre limpios Quisiera mencionar y agradecer a Laura Martínez, la cara visible de este sue?o hecho hotel.
酒店回复：
Estimado huésped, Le agradecemos enormemente que haya compartido su experiencia con nosotros Nos llena de satisfacción saber que su estancia en Casa de las Artes ha sido tan especial. Valoramos enormemente sus amables palabras sobre nuestro personal y su profesionalidad, desde el momento de su llegada hasta el servicio en el desayuno. La atención personalizada que menciona, como el detalle del té de jengibre, refleja el compromiso de nuestro equipo por crear experiencias memorables. Sin embargo, tomamos nota de sus sugerencias respecto al mobiliario adicional y el servicio de limpieza vespertino. Su comodidad es nuestra prioridad y consideraremos atentamente sus comentarios para seguir mejorando. Finalmente, nos complace que haya disfrutado de nuestra privilegiada ubicación en el Barrio de las Artes y de nuestras instalaciones de bienestar, incluyendo la piscina y zona termal. Esperamos tener el placer de recibirle nuevamente en su próxima visita a Madrid. Atentamente, Lara D., Voice of Customer Coordinator
Guest（Couple） 2025-06-01
This was our first trip to Madrid. I searched a few websites before picking this hotel based mostly on the reviews. The hotel is in a great location, initially I was slightly put off as it is on more of a commercial road but if you walk behind the hotel there is a warren of small lanes with lovely restaurants and bars. It’s a 15 minute stroll to the mainline station and the metro is opposite. We used the metro from the airport, you change twice but it’s far better than the uk tube. As said in previous reviews, the staff at this hotel are all lovely, we received a great welcome and were delighted to hear that our room was ready early which made a massive difference after a 2am start. I would recommend a city view, our room looked out onto one of the prettier buildings, we didn’t notice much road noise as the windows were well glazed. We both slept extremely well in a huge bed, great air-con, linen and blackout curtains. The sink is outside the bathroom but it meant that the hairdryer was by a mirror which isn’t always the case. A great hairdryer, no need to pack toiletries inc conditioner, a steamer, coffee machine and minibar/fridge. The room was modern so maybe a shortage of storage drawers if there for long. We had lunch in the restaurant on arrival. A beautiful room with delicious food and great service. I’d recommend the coffee just so that you can enjoy the amazing chocolates that accompany it. Breakfast was perfect. One review mentioned that you had to pay for the a la carte menu, you do in fact get to choose one option from the menu each day which is included & alongside the vast choice from the buffet, this is more than enough. We didn’t use the pool due to feeling on show as other reviews have mentioned. The pool is located further away from reception that I thought though which was better, but it’s opposite the meeting rooms and next to a walk way. A few ornate screens to match the decor would solve the problem. Due to the weather one day we made the most of the relaxing library, you can ask for drinks to be served too. If we came to Madrid again we would re-book. The only thing that was missing was a bit of outside space, but with so much to do it didn’t really cause a problem.
酒店回复：
Dear Guest, Thank you for taking the time to review your visit. We are delighted that you appreciated our prime location in the heart of Madrid's cultural district, with easy access to charming lanes filled with restaurants and excellent public transport connections. Thank you for highlighting our staff's dedication to service, exemplified by accommodating your early check-in request. We are pleased that you enjoyed the comfort of our Premium mattresses and the thoughtful in-room amenities, including the professional hairdryer and premium toiletries. Regarding storage space, our rooms feature open wardrobes designed with a contemporary aesthetic. About the pool area, while it offers a serene environment with infused water and premium facilities, we acknowledge your feedback about privacy. As for outdoor space, while our property focuses on indoor comfort, we are fortunate to be surrounded by Madrid's vibrant streets and plazas. It brings us joy to know that you enjoyed our restaurant's refined cuisine and the special touch of our signature chocolates with coffee. We are equally pleased that you found our breakfast offering excellent, with its combination of abundant buffet and à la carte options. The library indeed offers a sophisticated retreat for our guests to unwind with their favorite beverage. We would be honored to welcome you back for another memorable stay in Madrid. Warm regards, Lara D., Voice of Customer Coordinator
Guest（Solo traveler） 2025-06-01
I mostly enjoyed my stay, tempering expectations a bit since it’s not a hotel that is in my usual frequent traveler network. The price point was on the high side for what one gets though, and I didn’t like that when I booked through Chase Sapphire Edit, the direct rate was slightly less even with the ‘benefits’. I liked the look and feel of the hotel, and the hospitality by some of the staff was particularly good. It’s also in a very convenient neighborhood. The downside was that the elevator was non-operational for most of the stay, the configuration of the hotel was a bit odd, and some staff quirks here and there. But maybe that’s just the nature of hotels in Madrid. Check in was fairly straightforward. I received a one category upgrade through Edit and a 90EUR credit. They also sent a welcome amenity of a bottle of cava and a small box of chocolates, which was nice. After completing check in, I was led to my room by the bellman. The hotel is in a classic building, and it appears there are two areas, one in the front with reception/restaurant/gym, and one in the back with the rooms. To get there you traverse a hallway with a small (emphasis on small) pool on your left. I’ve read other reviews say it seems a little uncomfortable to use, like being on display. (They’re not wrong! It’s very zoo/fishbowl like, depending on what kind of animal you’d like to compare the guests to.) Then there’s a grander ‘library’ which serves as a public gathering space where people work or where the hotel holds receptions. After passing through this area, there’s a back entrance (although it is only for emergency use) and the elevator. It was down (for most of my stay), so the bellman took me up a service elevator. The floors are a bit awkward, with the third floor rooms being on various levels (more like a 2?, 3, 3? floor situation), but mine was pretty convenient and I didn’t look too much into where the other rooms were located except to observe that they were on various levels, as aforementioned. On the topic of facilities, the gym was quite nice, on the bottom floor, but maybe because I went when it was quiet. Rowing machine, treadmills, elliptical, bike, weights. Had everything, but not much of any one thing. But quite serene, with comforting lighting. The room itself felt tiny at first, but grew on me as the stay progressed. The living area was relatively small but had a large bed and high ceilings. There was a table suitable for working on, and lighting was sufficient. The shower and toilet were in a small self-contained room, with the sink was on the outside. The room was described as city view deluxe; the window basically looked at another building across the street but there was enough light and the street was fairly quiet. The room was a bit warm when I entered, and it took a while for the AC to get going, but it did eventually. The big positive was the bed—great mattress and firm pillows (after having thin and limp ones on my previous stop). A negati
酒店回复：
Dear Guest, Thank you for taking the time to share your review. We are delighted that you appreciated our prime location in the literary heart of Madrid, with convenient access to the city's attractions. Our team, particularly Adriana, takes pride in providing exceptional service, and we are pleased that this was reflected in your experience. We are glad you found comfort in our Premium mattresses and premium bedding, which are carefully selected for optimal rest. Regarding the elevator maintenance during your stay, this was a temporary situation that has since been resolved. We acknowledge your feedback about the pool area's design and are continuously working on enhancing guest privacy while maintaining the artistic concept. The restaurant service standards have been addressed with our team to ensure consistent excellence. We are happy that you enjoyed our well-equipped fitness center and the extensive breakfast selection at our Maché Restaurant, featuring both buffet and à la carte options. We hope to have the occasion to welcome you again. Kindest regards, Lara D., Voice of Customer Coordinator
Guest（其他） 2025-05-01
Personal impertinente y en el restaurante. El hotel es bonito, nuevo y con gusto. La recepcionista nos habló y contó las virtudes del desayuno y nos convenció para cogerlo. A la ma?ana siguiente fue una tremenda decepción. No había nadie para darte la bienvenida y cuando al pasar 20 minutos vinieron a nuestra mesa a atendernos no nos ofrecieron el plato caliente que incluía el desayuno. Cuando fuimos a comentárselo al camarero nos respondió de manera bastante impertinente que deberíamos haber esperado (20 minutos) a que nos sentaran. Personalmente considero que es una salida de tono terrible e impertinente. Cuando fuimos a hablarlo en recepción nos dijeron que “darían parte al departamento de calidad”. No volveré a alojarme en el hotel y tampoco lo recomendaré. Y me pensaré si alojarme en un hotel de Melia de nuevo. Por cierto, el resto del bufet de desayuno bien normalito. Desde luego no vale los 30€ que pague por el.
Guest（其他） 2025-05-01
Never again The hotel looks great on the inside—the interior design is modern and well done, which is the only real highlight. Unfortunately, the stay itself was disappointing. The room had an awful view and was not properly cleaned. Towels were missing, and basic amenities weren’t stocked. Breakfast was well below standard for a 4-star hotel: very limited variety, poor food quality, and inattentive staff. Overall, the experience did not match the price tag. The hotel has potential but needs serious improvements in cleanliness, service, and food quality.
酒店回复：
Dear Sir,Thank you for sharing your experience with us.We appreciate your acknowledgement of our hotel's modern and thoughtfully designed interior, which reflects our commitment to providing an authentic artistic atmosphere inspired by Madrid's Golden Age.We regret the dissatisfaction you experienced regarding your room's view and comfort, as well as concerns about cleanliness and missing amenities; we strive to maintain high standards and this does not align with those goals. Additionally, we are sorry to hear our breakfast offerings and staff attentiveness did not meet your expectations, as we endeavor to deliver a superior culinary experience aligned with our unique gastronomic fusion at our restaurant.Thank you for your candid feedback, which helps us understand our guests' experiences better. We would be pleased to welcome you back for a stay that truly reflects the quality and character we aspire to provide.We hope to have the opportunity to welcome you again and provide an improved visit. Best regards.Casa de las Artes Team
Guest（其他） 2025-05-01
Great gem of a hotel near city center Gorgeous hotel, great for a couple or anyone really. The search options make it hard to tell but has a steak room and sauna, and all the spaces are stunning including the main dining hall. Very Comfortable luxurious beds, great kindness and attentiveness by staff. Happy to return!
Guest（家庭旅游） 2025-05-01
Bonito hotel muy céntrico. El trato ha sido de 10 . Solo nos hospedamos una noche pero nos ha encantado. La habitación es comoda , elegante y con todos los detalles necesarios para estar a gusto . Todo el hotel es muy bonito, sobretodo el bar restaurante con sus vidrieras . Todos los empleados han sido muy amables y atentos . Lo recomiendo
酒店回复：
Estimada Se?ora, Le agradecemos que nos haya hecho llegar sus impresiones. Nos complace enormemente saber que la ubicación céntrica de nuestro hotel y el trato recibido han sido de su completo agrado, ofreciendo siempre un servicio que busca la excelencia. Es un placer conocer que la habitación ha cumplido con sus expectativas de comodidad y elegancia, reflejando nuestro compromiso con el bienestar de nuestros huéspedes. Además, nos alegra que haya disfrutado del ambiente artístico de nuestro restaurante Maché, una fusión entre gastronomía y arte que caracteriza la experiencia en Casa de las Artes. Esperamos tener el placer de recibirle nuevamente para continuar creando recuerdos memorables. Atentamente, Laura López, Voice of Customer Coordinator
Guest（商务非凡国际） 2025-05-01
Ha sido una estancia fugaz pero nos ha dado una gran impresión. Ubicado al lado del Museo Reina Sofía en el Barrio de Las Letras. Era de los pocos Meliá que nos faltaban por conocer. Trato exquisito, hotel tipo boutique, habitación tranquila. Muchas gracias
酒店回复：
Estimado Se?or, Le agradecemos que nos haya transmitido su opinión sobre su estancia. Nos alegra profundamente que haya disfrutado de la ubicación privilegiada junto al Museo Reina Sofía y en el corazón del Barrio de las Letras, un emplazamiento que enriquece la experiencia cultural. Agradecemos sus amables palabras sobre la atención recibida por nuestro equipo, quienes se esfuerzan en hacer sentir a nuestros huéspedes como en casa. Nos complace también que haya apreciado el ambiente íntimo y distinguido de nuestro hotel boutique, así como la tranquilidad de su habitación, ideal para un descanso reparador. Será un placer darle la bienvenida de nuevo en futuras visitas para seguir ofreciéndole momentos inolvidables. Guest Manager
Guest（Family） 2025-04-01
By far, one of the best hotels I have been in Madrid. It was just opened at the time we had our reservation. They were new but professional. We enjoyed a lot being there for a few days. The breakfast, oh my God, was amazing. My son loved it. He could not wait for the next day's breakfast. The ambiance was artistic. Our room was very special with a glass shower in the middle. So romantic. Plus the location is close to the Atocha Station and Retio Park. I miss the mornings when I went running from he hotel to Retio Park and came back for the delicious breakfast. Enjoy it. This is an excellent experience.
酒店回复：
Dear Guest, Thank you for positively reviewing your recent visit. We are thrilled to hear that the breakfast at our hotel was a highlight for your family and that it became a memorable part of your mornings. It is also wonderful to learn that the artistic ambiance of our rooms added a romantic touch to your experience. Our location's proximity to Atocha Station and Retiro Park indeed makes morning runs and exploring the city exceptionally convenient. We are glad to know your visit was comfortable and enjoyable, and we hope to welcome you again for another exceptional experience at our hotel. We look forward to welcoming you back soon. Kind regards, Laura L., Voice of Customer Coordinator
Guest（与好友旅游） 2025-03-01
Simplemente ??ESPECTACULAR!! Gracias a todo el equipo de este precioso hotel por hacer de nuestra estancia una experiencia inolvidable! Especial mención a Adriana (GEX) por toda la atención que recibimos durante la estancia, pendiente de cada detalle! El hotel tiene muy buena ubicación, en pleno centro de Madrid pero lejos del bullicio. El servicio es excelente. Y se descansa muuuuuy bien! Recomendado 200%, volveremos en nuestra próxima visita!
酒店回复：
?Hola!, Gracias por su amable valoración. Quisiera agradecerle, en nombre de todo nuestro equipo, su estupenda valoración y transmitirle que para todos nosotros ha sido un placer haber podido atenderle con el único objetivo de que se haya sentido en nuestro hotel como en su propia casa. Gracias por su positiva valoración y nos alegra que se lleve tan excelente recuerdo de su paso por nuestras instalaciones, habiendo disfrutado de nuestra muy céntrica ubicación y de la cordialidad y cercanía con la que nos gusta atender a nuestros huéspedes. Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso. ?Hasta pronto! Laura López, Voice of Customer Coordinator

卡萨德拉斯阿尔特斯-美利亚精选旗下预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

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卡萨德拉斯阿尔特斯-美利亚精选旗下地址：马德里自治区 · 马德里 · · C. de Atocha, 83, 28012 马德里, 马德里自治区, 西班牙

卡萨德拉斯阿尔特斯-美利亚精选旗下 ◎ Casa de Las Artes, member of Meliá Collection
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卡萨德拉斯阿尔特斯-美利亚精选旗下

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-07-01

Guest（Couple） 2025-06-01

Guest（Solo traveler） 2025-06-01

Guest（其他） 2025-05-01

Guest（其他） 2025-05-01

Guest（其他） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（商务非凡国际） 2025-05-01

Guest（Family） 2025-04-01

Guest（与好友旅游） 2025-03-01

客户评价由实住客人提供的真实点评