We stayed at the hotel for our annual Xmas party could fault any of it the food was amazing the rooms clean tidy and warm the staff couldn’t do enough for us breakfast had plenty of choice both cooked and continental the Christmas tree was stunning will definitely visit again
We have stayed here before and always enjoyed it, sadly would not return. On getting in our room my husband went into the bathroom and was met with 2 soggy yellow loo rolls, which were quickly replaced, then we noticed the towel heater was leaking, and water was on the shelf explaining the said loo rolls. We were told we could move but only available room was in attic with a bucket in middle of floor as roof leaking. There was no heating on till sometime in the night after we'd gone to bed . We'd found a heater and put it on so we ended up being overheated. No tumblers in bathroom to put our toothbrushes in, pillows not comfy so we both had bad night sleep. Food wise, at evening meal my husbands fish was childlike and mostly batter and the chase burger wasn't up to much. He ended up eating 2 packets crosps when we got back to room as still hungry. Breakfast we had to look for someone so we could have butter on our toast. Only plus side were the staff, who were lovely.
Great service
Dinner was really great, the service and meals themselves. Attentive staff at bar too. Breakfast also prompt and well cooked to order. Frequently chose this hotel as good value and rarely disappoints
Seemed a lot of money for a fairly basic place. Very friendly, cleaner didnt miss any corners, poached eggs particularly good, but cheap bread and jugs of stewing coffee / tea at breakfast
酒店回复：
Thank-You for your feedback. We are glad you enjoyed many aspects of your stay with us. We're sorry to hear that some areas however did not meet your expectations, and we do appreciate your comments as we continue to improve.
We stayed over for 1 night, ready for cycling the Coast to Coast over the weekend. From the moment we arrived through to the moment we left, the staff were great, very hospitable and nothing was too much trouble for them. We ate in the bar and the food was lovely, great Cumberland Sausage and Mustard Mash for me. The breakfast was ok, but served rather cool for me, as though it had been sitting around for a bit. The decor is tired and the hotel could do with a lick of paint, etc, but it was fine for what we needed. Secure bike storage meant peace of mind for our bikes.
Outside of the property is really well maintained and inviting. Breakfast was lovely and piping hot. Staff were very friendly and inviting. It does need quite a bit of modernising in the rooms but they were very clean and the linen was good quality. For what we paid we were very happy. Would definitely return. Thank you
I had a one night stay here and have zero complaints about the hotel. Check in was straightforward, room was very clean, with tea/coffee etc and the bar and restaurant had good options. Breakfast was lovely too.
Visit 11th to 13th July to see family,check in okay,staff very pleasant and friendly.room on ground floor which was excellent.good selection of teas and coffee which were replenished as required.breakfast choice very good as was service..On return Saturday night bar staff advised a family party was on and there maybe a delay getting served. Only issue was not the hotel's fault but the party guests ignorance and inability to understand their behaviour, swearing and loud voices carry especially around 2am and slamming of car doors and affect other people. As hotel is central I would stay here again in the future