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拉菲尔蒙蒂娜精选酒店

La Fiermontina Luxury Home Hotel

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Guest（Other） 2024-10-01
Look at the management responses to criticisms of this hotel and that tells you everything you need to know. The responses are entitled and condescending and it's always the guest's fault. Welcome to La Fiermontina. As others have mentioned, the breakfast people are delightful. Perhaps they should run this hotel. Instead it's run by a wealthy Italian family as their pet project, but frankly feels more like an expensive guest house where the guests are a bother once they have provided their credit cards. This is not a 5-star experience, from the bedding to the towels to the cheap soaps in the bathroom. The expectations are set by the pricing and if this hotel were less expensive I would have no problem giving them a higher review, but they are charging 5-star rates for 2-star service. Their photos online are very deceptive. The rooms look huge, and they market a very basic small room as a "junior suite" which overlooks the entry area and hallway. I think if they were more realistic in how they portray and describe the rooms it would lead to less guest disappointment based on our experience and the reviews. And no way will they move you to a nicer room... this is what you booked, and this is what you get, goodbye we have things to do. This property has potential if it were better managed, but given the prices, the value is not on offer. Let's wait for the management response to this review. Somehow it will be my fault "If you want a suite, book a suite" without really any intention of taking the constructive feedback many guests have provided, and implementing changes. La Fiermontina is a sad tribute to bygone days.
Guest（Couple） 2024-10-01
Wonderful stay in beautiful hotel! Loved all the art/sculptures and very large room overlooking the gardens. Only complaint we had was that the wifi did not work well in our room. There was a nice library right outside our room where it did work so that just became an extension of our room.
酒店回复：
Dear Mrs. Karen, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated the art, sculptures, and Your spacious One Bedroom Suite #8 with vaulted ceilings and garden view. As our property is a historic fortified masseria, the thick walls, typical of these traditional Puglian structures, can sometimes interfere with Wi-Fi signal strength. We’ll be sure to look into this to ensure a smoother experience for future guests. We hope to welcome you back to La Fiermontina Luxury Home soon! Our sunniest regards, La Fiermontina Family Collection Team
Guest（商务非凡国际） 2024-03-01
Perfekt, saubere, grosse Zimmer, gute Einrichtung, Kaffeemaschine im Zimmer, sehr freundliches Personal, sehr gutes Essen, gut zu finden, historischer Hotelkomplex, sehr ruhig gelegen, mit den Auto gut erreichbar
酒店回复：
Dear Mr. Forrer, Thank you very much for your kind words! We are delighted to hear that you enjoyed your recent stay at La Fiermontina Luxury Home and that our staff provided helpful assistance throughout your visit. We are thrilled that you found the Suite Romantica to your liking and that the location of our hotel added to the overall experience. We hope to welcome you back to us in Lecce or to one of our properties in France and Morocco in the near future. Our sunniest regards regards, La Fiermontina Family Collection Team
Guest（情侣） 2024-01-01
La struttura è molto bella, come la stanza. Ospitalità e servizio eccellenti, e la posizione è decisamente ottima, sia per l'arrivo in macchina che per la vicinanza al centro. L'accoglienza, la cortesia dei collaboratori dell'hotel e veramente degna di nota. Ottima esperienza da consigliare senza alcun dubbio!
酒店回复：
Gentile Vittorio, La ringraziamo per aver trovato il tempo di fornirci questo splendido feedback. Siamo lieti di sapere che ha apprezzato il suo soggiorno nel nostro hotel nel cuore di Lecce. Ci impegniamo affinché i nostri ospiti ricevano un'ospitalità eccellente, e siamo lieti di essere riusciti a farle vivere questa esperienza e siamo felici che ne sia soddisfatto. Ci auguriamo di poterla riaccogliere presto! La Fiermontina Family Collection Team
Guest（情侣） 2023-08-01
Que lugar tan más bonito, desde que llegamos es precioso por fuera, por dentro, sus jardines, el lugar, te sientes super cómodo. El staff es increíble en especial Stephania, pero todos divinos, era nuestro cumplea?os y nos mandaron un pastel. Nuestro cuarto espectacular!!!! Sin dudarlo regresaría a este hotel cuando volvamos a regresar a Lecce
酒店回复：
Estimada Paola, ?Muchas gracias por compartir su maravillosa experiencia en nuestro hotel! Nos llena de alegría saber que su estancia con nosotros fue de 10 sobre 10 y que tanto el entorno como las instalaciones del hotel contribuyeron a una experiencia memorable. Estamos encantados de que hayan encontrado el exterior e interior del hotel, así como nuestros jardines, tan hermosos y acogedores. Es gratificante saber que logramos crear un ambiente donde se sintieron cómodos y bienvenidos. Es maravilloso escuchar que su habitación fue espectacular y que su experiencia general en el hotel fue tan positiva que ya están pensando en regresar. Eso, para nosotros, es el mejor cumplido que podríamos recibir. Esperamos con ansias la oportunidad de darles la bienvenida nuevamente en su próxima visita a Lecce. A presto, La Fiermontina Family Collection Team
Guest（与好友旅游） 2023-07-01
L’h?tel Fiermontina est fantastique, la définition du luxe , service impeccable, chambres spacieuses et magnifiques. Une expérience formidable . On retrouve des ?uvres d’art partout, c’est enchanteur.C’est un endroit à recommander.
酒店回复：
Cher invité, Nous sommes heureux de lire que vous avez trouvé le service exceptionnel. Nous partageons avec fierté votre commentaire avec nos équipes. Merci infiniment, nous espérons vous accueillir à nouveau prochainement pour d'autres séjours inoubliables. Cordialement, La Fiermontina Family Collection Team
Guest（情侣） 2023-06-01
H?tel comme on souhaitait en bénéficier plus souvent. Les chambres, le jardin l'accueil, tout est au meilleur niveau. L'emplacement est idéal dans la vieille ville sans qu'on soit obligé de laisser sa voiture loin de l'h?tel.
酒店回复：
Très chers clients, Nous avons eu l'honneur de vous accueillir et de vous lire. La direction et le personnel tient à vous remercier pour la confiance que vous nous avez accordé. En plus, nous vous remercions d'avoir pris le temps de nous donner vos avis. Nous sommes ravis d'avoir bien apprecié la localisation de l'hotel et nos services. Nous espérons vous accueillir à nouveau ici ou dans les autres maisons de luxe de La Fiermontina Family Collection. Prière de recevoir, Très chers clients, l'assurance de nos salutations distinguées. La Fiermontina Family Collection Team
Guest（其他） 2023-04-01
Se trata de un tranquila propiedad de lujo, distribuido en tres edificios distintos contiguos, situado a pocos metros caminando del centro histórico de Lecce. Está rodeado por un peque?o jardín y una piscina con terraza que, en meses de más calor, debe ser un rincón muy deseable. Disfrutamos de una maravillosa estancia de tres noches con todo tipo de detalles, atenciones y comodidades. Todo el staff contribuyó a ello con su amabilidad y cortesía, sin agobiar innecesariamente al cliente, respetando su intimidad y, lo más importante, transmitiendo una familiaridad hacia el huésped y entre el propio personal del hotel, que creo que constituye uno de los puntos fuertes de La Fiermontina. Quisiera personificar esa familiaridad en Francesco y Alessandro, a riesgo de olvidar a todos los que contribuyeron a hacer nuestra estancia inolvidable. Volveremos a Lecce y, sin duda, a La Fiermontina.

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拉菲尔蒙蒂娜精选酒店地址：普利亚大区 · 莱切 · · Via de Summa

拉菲尔蒙蒂娜精选酒店 ◎ La Fiermontina Luxury Home Hotel
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拉菲尔蒙蒂娜精选酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2024-10-01

Guest（Couple） 2024-10-01

Guest（商务非凡国际） 2024-03-01

Guest（情侣） 2024-01-01

Guest（情侣） 2023-08-01

Guest（与好友旅游） 2023-07-01

Guest（情侣） 2023-06-01

Guest（其他） 2023-04-01

客户评价由实住客人提供的真实点评