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凤凰城市中心万丽酒店

Renaissance Phoenix Downtown Hotel

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Guest（Other） 2026-01-01
Room was spotless. Great customer service and amazing bartender that has been there 50 years.
Guest（Other） 2025-12-01
Thoroughly enjoyed our stay. The bartender Darian was very fun and helpful with information about the area and also made GREAT cocktails.
Guest（Business traveler） 2025-12-01
The staff at the Renaissance was exceptional! There were a few issues with our room, but nothing that we couldn't live with for the short time we were there.
酒店回复：
Dear Guest, We are delighted that our team at Renaissance Phoenix Downtown Hotel delivered attentive and professional service during your stay. Your compliments will be shared with our staff. However, we apologize for the issues you experienced with your room. Our housekeeping and maintenance teams continually strive to ensure all accommodations meet our high standards, and your feedback helps us improve. Your comfort and satisfaction remain our top priority, and we are committed to making your next visit flawless.Hotel Management
Guest（Traveling with friends） 2025-12-01
Fairly clean shower had some mildew floor a little dirty soap in shower old no bell service but overall comfortable stay
Guest（Other） 2025-12-01
We stayed an hour past checkout because our flight was later in the day. Since we are Bonvoy members, there were no problems.
Guest（Other） 2025-12-01
Staff was great. Room was clean and spacious. Bar downstairs was really nice, some good food available. We didn't spend much time in the room, but it was a pleasant stay and I would stay there again.
Guest（其他） 2025-11-01
Place was A+. Our Airbnb for our trip fell through because they double booked. Grateful for this renaissance hotel. Customer service was excellent. Ambience great. Will definitely be staying again.
Guest（家庭旅游） 2025-11-01
when I checked in, they gave me the wrong room. This is the second time that’s happened. I was supposed to have the club suite was two beds and they gave me the club suite with one bed. I went downstairs with all my luggage and they ended up giving me a regular room with two beds. Had a lot of luggage so I tried to call from the room phone and nobody answered for about 45 minutes. I ended up going back downstairs and waited 30 minutes to get the right room and they made me feel like it was my fault then I got the wrong room. It’s too bad cause this place is really nice and I love the area.
酒店回复：
Dear Guest, We truly appreciate you taking a moment to share your experience with us. It is disappointing to know that the room arrangement did not match what you had planned for your stay, and we understand how frustrating that can be. We are also sorry for the challenges you faced while trying to resolve this matter, and this has been reviewed with our team to prevent similar situations going forward. Your patience throughout the process means a great deal to us. We hope that you will allow us another chance to provide the comfortable, seamless visit that every guest should expect.Hotel Management
Guest（商务非凡国际） 2025-10-01
The staff were very friendly, and I appreciated the vouchers for room service and the little welcome pack with drinks and snacks! The only blight during my stay was the appalling customer service at the gift shop in the hotel - I have never experienced such outright rudeness. I would definitely the Renaissance Downtown to people looking to stay in downtown Phoenix!
酒店回复：
Dear Guest,Thank you for sharing your feedback. We’re glad to hear that you enjoyed the friendly service from our team and appreciated the room service vouchers along with the welcome pack. We also appreciate your highlighting your experience at the gift shop. Your comments are valuable and will help us review and enhance our service standards. Thank you for recommending Renaissance Phoenix Downtown Hotel. We look forward to welcoming you back for an even better experience.Hotel Management
Guest（其他） 2025-08-01
I was in Phoenix to attend events at the convention center and the location of the Renaissance was perfect. The staff was very friendly, the on site restaurant/bar and staff were great. There were a several convenient restaurants in the area as well. The accommodates were top notch. Rooms were large and there was a large closet in the bathroom area as well. Bathrooms were set up nicely with the shower and toilet in an area separate from the sinks which is alway nice when multiple people are trying to get ready. Beds were soooo comfortable! I will definitely stay here again.
酒店回复：
Dear Jerri, We are glad our associates helped to enhance your time with us and that our ideal location exceeded your expectations. We will be sure to share your kind words with our entire team for their job well done. We are also happy you loved our well-appointed accommodations, comfortable beds, and showers. Thank you for choosing Renaissance Phoenix Downtown Hotel, and we love knowing you plan to return. Hotel Management

凤凰城市中心万丽酒店预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+1-602-3330000 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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凤凰城市中心万丽酒店地址：亚利桑那州 · 凤凰城 · · 100 North 1st Street

凤凰城市中心万丽酒店 ◎ Renaissance Phoenix Downtown Hotel
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凤凰城市中心万丽酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-01-01

Guest（Other） 2025-12-01

Guest（Business traveler） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（其他） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（商务非凡国际） 2025-10-01

Guest（其他） 2025-08-01

客户评价由实住客人提供的真实点评