Dear Mr. Beeching,Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that your experience with parking caused frustration during your stay.When you checked in, we recorded your vehicle registration to ensure you were covered within our designated parking areas until midday the following day. However, the space directly in front of the hotel is unfortunately not part of the permitted parking zone, and we rely on guests letting us know if they would like guidance on where they can park. We completely understand how disappointing it must have been to find a parking ticket, and we’re sorry that this led to an upsetting start to your morning.We apologise if it felt as though your concerns weren’t fully acknowledged. Our intention is never to doubt our guests, and we’re sorry that this came across differently. Your experience has been shared with the team so we can ensure clearer communication going forward, especially regarding parking locations and maps at check?in.Thank you again for your comments — they help us improve, and we hope we’ll have the opportunity to offer you a much smoother experience in the future.
Dear Mr Morris ,We’re sorry to hear that your experience didn’t meet expectations. Unfortunately, we had no record of the breakfast booking on our system, and on the day our kitchen was operating with a limited menu, which we should have explained more clearly at the time. We regret that this led to frustration and appreciate you taking the time to share your feedback, which we will use to review our service going forward.
Der Charis,Thank you for your kind words about our hotel, staff, and food—we’re delighted you enjoyed your stay. We’re sorry the bed didn’t match your preferred comfort level and that we couldn’t provide an extra mattress topper. Your feedback is appreciated and will help us improve for future guests.
Dear Ellie,Thank you for your kind review, we hope to have the opportunity to welcome you back.Regards,No. 131
Dear Gemma,Thank you for taking the time to rate your experience.We look forward to welcoming you again on another occasion.Kind regards,No. 131 Team
Dear Mr. Wilson,Thank you for taking the time to rate your experience.We look forward to welcoming you again on another occasion.Kind regards,No. 131 Team
Thank you so much for your wonderful review! We’re delighted to hear that you felt comfortable and relaxed during your stay. It’s great to know you enjoyed the unique atmosphere, breathtaking room, and beautiful fine dining experience.We truly appreciate your kind words and can’t wait to welcome you back again!
Dear Hala,Thank you so much for your kind words about our hotel, restaurant, and location—we're delighted to be one of your favourite places in Cheltenham! We're truly sorry to hear that the room you were allocated did not meet your expectations. Had we known during your stay that you were unhappy with the attic room, we would have done our best to move you to a more suitable alternative.We always aim to ensure our guests are comfortable, and we're more than happy to make changes when possible. We hope to welcome you back soon for an even better experience.Regards,No. 131