Dear Cheryl,Thankyou for taking the time to review your stay. We are disappointed that the rooms offered didn't suit your expectations. Being a 6 level suburban property, we are limited with views, however we do have some amazing scenery of Port Philip Bay just a short drive away. We hope you enjoyed your apartment facilities and the number of local restaurants and cafes in our area.
Dear Rita. We couldn't have said it better ourselves. Thankyou for your perfect review, we are always happy to see satisfied guests. Looking forward to seeing you next time you need to be in the area.
Dear Allan,Thank you so much for your wonderful feedback and kind words. It was an absolute pleasure hosting you.The team is utterly delighted to hear you found the easy access to shopping, dining and transportation so convenient. Our location certainly provides an abundant of guest options. We are equally proud you found our facilities to be of 5 star standard and would recommend us highly to other travellers.Thank you again for taking the time to post such a glowing review of your experience, Allan. We set a really high standard for ourselves and are thrilled this translated in your interactions with us.The team and I hope your next stay is just around the corner and look forward to welcoming you back with open arms.Wishing you a lovely week and safe travels.Warm regards,
Dear Martin,Many thanks selecting Quest Cheltenham as your 'home away from home' and for taking the time to review your experience at the property. Serena and the team were thrilled to be able to assist you and are immensely proud you enjoyed our spacious and clean apartments and the convenience of our incredible location. We delight in the opportunity to look after you again in future. Thank you again for taking the time to review your stay and giving us a perfect rating, Martin - the pleasure is all ours.Have a wonderful remainder of the week.We look forward to seeing you again soon!Warm regards,
Dear Alannah,Thank you for selecting Quest Cheltenham for your recent accommodation requirements and for taking the time to post a detailed review - giving us a perfect 5/5 rating! I have since passed on your feedback to the team who are so proud you enjoyed the exceptional customer service we pride ourselves upon, and found our rooms to be clean and tidy. We love that you found were able to utilise the 24 x 7 gymnasium located on our doorstep, and the plethora of local eateries with chargebacks in place. All in all we are absolutely delighted you enjoyed your stay and look forward to welcoming you back, Alannah!Thank you again for your kind words and suggestions.Have a wonderful remainder of the week and safe travels.
Dear Brett,Thank you for taking the time to review your stay, rating us 3/5.We set a really high standard for ourselves, with customer service of the upmost importance. As countless reviews attest, my team go out of their way to ensure the check-in process is a seamless one, I am delighted you found both the check-in experience and room 'great'!Due to the shape of our building all our apartments are unique in their layout; I have duly noted you would prefer a different apartment outlook, next time you stay we will do our best to allocate you an apartment in an alternate area of the building.Its always best to let us know before departure so we can make ensure your stay is a comfortable one - the team is always on hand to help. On behalf of the entire team, we look forward to welcoming you back and ensure you next stay is nothing short of exceptional.Have a wonderful week and safe travels.Warm regards,
Thank you for taking the time to provide feedback on your recent stay and giving us a perfect rating!Our entire team enjoyed looking after you as much as you enjoyed your stay and look forward to welcoming you back.If you are ever in the area again, we would love to look after you. Please reach out should you need anything at all - 03 8523 5800.Safe Travels