客戶評價
由實住客人提供的真實點評
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Il nostro recente soggiorno presso questo hotel è stato purtroppo segnato da criticità logistiche e di servizio, che hanno compromesso l'esperienza complessiva. La distanza dell'hotel dal centro città rappresenta il primo, non trascurabile, svantaggio. A fronte di questa posizione periferica, il servizio di navetta, proposto come soluzione, si è rivelato deludente. Non solo è offerto a un costo aggiuntivo, ma gli orari sono risultati non adatti a chi vorrebbe visita la città, con partenze troppo tardive la mattina e ritorni eccessivamente anticipati la sera, rendendo di fatto difficile godere appieno della città. Il problema si è aggravato con la scarsa puntualità della navetta, che ha disatteso gli orari prefissati, causando attese prolungate e la necessità di riorganizzare i nostri piani. Quando abbiamo cortesemente segnalato queste problematiche al personale della reception, abbiamo purtroppo incontrato una risposta per nulla costruttiva. L'atteggiamento è apparso distaccato e non orientato alla risoluzione, lasciandoci con l'impressione che le nostre osservazioni fossero liquidate con superficialità. In sintesi, la gestione del servizio navetta e l'atteggiamento del personale di front-office hanno seriamente inficiato la qualità del soggiorno. Un hotel che necessita di un deciso miglioramento nella gestione del servizio navetta ma sopratutto di migliore formazione del personale, per garantire un'esperienza ospitale all'altezza delle aspettative.
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We have just returned from a 10 night stay half board. We have had a wonderful time at this hotel. Our room No. 324 was spacious and very comfy. I slept well all the time and found the pillow and bed very comfortable. The air con in the room was great and we had a lovely quite large outside balcony area with 4 chairs and a table. Our room was cleaned every day to a very high standard. The view from our room was amazing. We enjoyed the buffet food very much, there was a wonderful selection of food, something to suit everybody and the staff in the restaurant were outstanding, hard working and friendly, we loved it. The staff on reception were very helpful. We would definitely return to the Royal Village if we return to Limone.
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Don't come here for peace and quiet, they put a big speaker near the pool right below our lake view balcony, and they won't turn it off. It seems the new normal here. The dinner is buffet and nothing is hot, I rush to my table and try and eat quickly as possible before it's stone cold. Limone itself is very, Very busy and really there's much better options on the lake - Salo is far nicer. Allow for all ferries to be a half hour late.
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Coming to the end of our 2 week stay here Upon arrival we were shown to our room which was across the road from reception , we upgraded to a superior room to which I was very disappointed with . The room is very basic , no kettle or tea making facilities , no pool towels . The noisiest fridge I’ve ever had . Only nice thing is probably the views from balcony Before unpacking we went back to reception to ask if we had been given the correct room as I was so very disappointed in spending extra for a superior room, was told yes ! The kettle was ￡€20 to hire and towels ￡€20 and they are so thin and small The food at breakfast is fairly good with lots of choices but the hot food always cold Dinner I don’t find so good, hot food always cold If you go past 7.30pm the desserts are depleted and a mess. Bar food at lunch time is far better and good service Tried the Italian restaurant once but not to our liking and had a few breakfast too but found the unfriendliness of the man in charge very rude The cleanliness is very good everywhere and the maid service in room excellent We found the Germans take priority in this hotel and once a coach load of ppl arrived they dominated the whole dining room making meal times uncomfortable We wouldn’t choose this hotel again
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Visited for one week in Sept and as the hotel is up a fairly steep hill from Limone the views from the room were very impressive but overall our experience was one of disappointment. We stayed on half board basis and first night ate in main restaurant and were disappointed with choices and quality of the food available which was warm but not hot. The following nights we ate in the Italian restaurant and although the pasta dishes were ok there were limited other choices of once again warm but not hot food. There is no show cooking in the restaurant so there were no fish dishes available during the week. On a positive note the staff in the restaurant were very helpful and efficient. There is a snack bar which offered decent dishes at lunchtime. The hotel does not provide facilities in the room to make a hot drink which again was quite surprising and very disappointing.
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Stayed here for a week and while Limone is a beautiful town on Lake Garda, this hotel is stuck in a different time. Its dated approach was out of date in the 1990s. We upgraded to one of the Blumen Villa rooms with a lake view. The room was modern but basic and let down by cracked tiles and shower tray in the bathroom. Apart from a small TV, there was a small fridge which didnt work. Not really worth a ‘Superior’ upgrade. The common areas of the hotel are very old fashioned and outdated. The pool areas are nice and open, but only one had a pool bar, from which you can’t get drinks and food to eat or drink in the pool areas. This is a half board hotel and this was where the real let down was for us. We love Italian food, but the hotel clearly caters for a certain type of guest, Elderly German Bus Trip Tourists & the menu reflects that. The dining room is large and has the atmosphere of a 1980’s M62 service area. Food was cold, bland and poor quality. Yes there is free house wine & beer but meal times where like school dinners, get in there, get it done and out again. There is an Italian Restaurant, which has to be booked, but again its a buffet and choices were bland apart from the pizzas. We visited at the end of the season so Limone was starting quieten down so outside the hotel there was little to do on an evening. We did attend an evening’s entertainment in the ‘Music Room’… think Phoenix Night’s Fever Dream & you have the idea! Guy on an electric piano pretending to play while signing Elvis & German covers. Others have mentioned the location up a steep hill. We didn’t have an issue. Others will and while the hotel does have a shuttle bus, charging 2 Euro each way for elderly guests (clearly your target market) was disappointing. Good points, staff nice & helpful but stop somewhere else.
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皇家鄉村酒店預訂電話：+8620-86009099
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其他咨詢：+39-365954561 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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皇家鄉村酒店地址：倫巴第大區 · 利莫內-蘇爾加達 · 普拉亞阿瑪雷 · Via Benedetto Croce 23
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