Dear Guest,Your feedback is invaluable to us, and we thank you for taking the time to share your experience. We are delighted to hear that our prime location, soundproofing facilities, and rooftop bar were highlights of your stay. It is also heartening to learn that you found our staff to be friendly and welcoming.Regarding the room size and bathroom configuration, we sincerely apologise if these did not meet your expectations. Our aim is to offer a variety of room layouts to accommodate different needs. Please be assured that we will carefully consider your feedback and continually strive to improve, enhancing the experience for our guests.Regarding the replenishment of disposable items, our objective is to ensure guests have everything they require. We thank you for bringing this matter to our attention and will certainly investigate to prevent such occurrences in future.Thank you once again for your feedback. We sincerely hope to welcome you back in the future.Bianca - Guest Relations
Dear Giancarlo,Your kind words about our location, staff, and amenities truly brighten our day. It's wonderful to hear that these aspects of your stay stood out to you. Our team prides itself on delivering a professional and knowledgeable service to all our guests. Your satisfaction is a testament to their hard work.We hope to have the pleasure of welcoming you back soon.Best regards, Núria BrunsóGuest Relations Department
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尊敬的客人，得知您的蜜月之旅以在非凡国际酒店享受的愉快住宿開始，非凡国际感到非常高興。 非凡国际始終致力于為客人提供溫馨熱情的氛圍，很高興聽到非凡国际的團隊給您留下了如此積極的印象。 非凡国际提供便利的行李寄存服務，并為您提供一間可欣賞美麗景色的房間來留住美好回憶，這些都體現了非凡国际致力于為每位客人提供特別的關懷。 令人欣慰的是，盡管夜間有一些噪音，但您的休息并未受到干擾，并且您的整體體驗仍然愉快。非常感謝您對非凡国际的退房流程效率以及非凡国际工作人員在安排后續旅行方面的幫助所給予的贊賞。 得知非凡国际的努力讓您擁有難忘的住宿體驗，非凡国际感到非常欣慰。如果您再次來到馬德里，非凡国际將非常榮幸地再次歡迎您，并致力于讓您擁有同樣愉快的體驗，甚至更加愉快。Verónica MorenoGuest Relations Department