"Thank you for the 5-star rating. We’re glad you chose Boca Plaza By Lowkl and hope your stay met your expectations. If you have any suggestions on how we could make your next visit even better, please let us know. We look forward to welcoming you back.\n\nBest regards,\nMaria Teresa"
Dear Arturo, Thank you for your feedback. We’d like to clarify that the deposit was not refunded because our team found a broken table in the room after your departure. As stated in our policy, the deposit covers damages during the stay, and in this case, it was used to replace the item.We understand this may be disappointing, but we aim to maintain our spaces in great condition for all guests. If you'd like to discuss this further, feel free to contact us directly.Best regards,Boca Plaza by Lowkl
Thank you for the amazing 10/10! It means a lot to us, and we’re excited to have you back with us again soon!