"Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. It’s disappointing to hear the hot tub was not operating, the pool area lacked towels, and the room did not meet your expectations in comfort and cleanliness. We understand how important these amenities are and will address these issues with our team to improve. Your comments about the room odor and temperature are especially concerning, and we apologize for the discomfort caused. We value your feedback as it helps us improve our services and facilities. We hope to have the opportunity to better serve you in the future."
"Thank you for your feedback and for recognizing our clean rooms and friendly staff. We apologize for the inconvenience caused by the elevator issues and the need to use stairs; we understand how this can be disruptive. We're also sorry for the mix-up with the room assignment. Your comments are valuable, and we will address these matters to improve future stays. We appreciate your understanding regarding the late check-out, and we’re glad it was helpful. We hope to have the opportunity to serve you better on your next visit.\n\nBest regards \nMar8ia Teresa"
"Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator issues and the noise disturbances during your stay. We understand how these disruptions can impact your experience. Additionally, we are sorry to hear about your interaction with our night front desk attendant; this does not reflect the level of service we aim to provide. Your comments are valuable, and we will address these concerns directly with our team to improve our services. We appreciate your feedback as it helps us enhance our guest experience and hope you might consider staying with us again in the future.\n\nBest regards \nMaria Teresa"
"Thank you for sharing your experience. We're glad you found check-in to be smooth and the bed comfortable, contributing to a restful stay. We appreciate your understanding regarding the restaurant and Tiki bar closures on Mondays, and we apologize for any inconvenience. We're pleased you enjoyed the quiet and peaceful environment. Your feedback helps us enhance our offerings and service, and we hope to welcome you back soon for an even more enjoyable experience.\n\nKind regards,\nLaura Benitez - General Manager"
"Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and found our hotel clean and inviting. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another enjoyable visit.\n\nKind regards,\nLaura Benitez - General Manager"
"Muchas gracias por su excelente valoración. Nos alegra saber que disfrutó su estadía, encontrando nuestro hotel limpio y tranquilo. Nuestro objetivo es ofrecer una experiencia agradable y cómoda a todos nuestros huéspedes, y su reconocimiento nos motiva a seguir mejorando cada día. Será un placer recibirlo nuevamente en su próxima visita.\n\nSaludos cordiales,\nLaura Benitez\nGerente General"
"Thank you for the excellent rating. We’re delighted you enjoyed your stay at Boca Plaza By Lowkl. Your positive feedback motivates our team to continue delivering outstanding service. We look forward to welcoming you back soon for another exceptional experience.\n\nBest regards,\nMaria Teresa"