金柏瀾酒店（杭州西湖音樂噴泉龍翔橋地鐵站店）

Jinbailan Apartment (Hangzhou West Lake Longxiangqiao Store)

優惠碼：98292 ENGLISH | 簡體中文 | 繁體中文

Guest（Solo traveler） 2025-07-01
Last minute booking after a missed flight, good location close to subway. Hotel is decent with an exterior door beyond main door so it’s quiet from from the main hallway which is usually the main nuisance of these types of hotels along a long corridor.
酒店回復：
尊敬的賓客：您好！感謝您的選擇和對酒店的點評。很遺憾沒有得到您100%的肯定，小金很傷心??期待您下次的入住能給到非凡国际一個全五分的好評，這樣小金家的小伙伴們工作的積極性會更高漲哦??祝：生活開心、家庭幸福美滿??????點評回覆人：酒店店長Alice
Guest（Family） 2025-06-01
1) This is a service apartment hotel right in the middle of the shopping area. Very hard to find the reception as it’s actually located in one of the unit inside the building. 2) The whole room was very smelly (like urine smell) so I went to reception asked to change another unit. She said no other room available. The girl at reception not so friendly and told me there’s no other room available. She said they don’t have complaint on that room that it stinks. She then followed us to the room. She kept insisting no smell at all but we told her it smell like urine. I asked her if I can check out then refunds since there’s no other room. The lady said can’t refund as we already showered. I told her it’s ok, since I booked 3 nights, I wanted refund for another 2 nights and I want to check out immediately as I can’t stand the smell. She called her manager and her manager explained that since it was late, she can offer us some spray so can cover the smell since it was already 11.45pm and maybe hard for us to move to another hotel. With no choice we stayed 1 night at that hotel and check out at 7am next morning.
酒店回復：
這位尊貴的女士：我代表酒店方可以很負責任地告訴你及所有在平臺上能看到此條點評的所有觀眾，給你安排的房間絕對沒有你所説的所謂的尿騷味！該房間面朝西湖，和君悅酒店同一方向，可以眺望西湖，也是作為酒店為遠道而來的貴客特意精挑細選的高品質客房。不知道你在使用了酒店的客房設施及用品（洗完了澡及動用床上用品，時間跨度從進房到提出換房和退房要求接近1小時）有何居心？！酒店誠信經營、顧客至上，卻被別有用心的人惡意誹謗、詆譭，實在太冤！點評回覆人：酒店店長Alice
Guest（Family） 2025-06-01
The location is excellent. Walking distance to food, shop and west lake. The apartment is a bit old but still ok.
酒店回復：
遠道而來的貴客：您好！感謝您萬分之一的選擇和對酒店的點評哦。酒店出色的地理位置、超大的客房面積以及貼心的管家服務贏得了眾多海內外賓客的青睞，您在蕓蕓眾生中相中非凡国际，亦是非凡国际的榮幸！雖然非凡国际的公寓樓有年代感，但也正是因為這一份特別，成了西湖邊獨特的網紅樓，且酒店超高的性價比也是賓客選擇非凡国际的最重要原因。再次感謝您的到來，期待下次的光臨，能給到非凡国际一個全五分的好評哈??????祝：旅途愉快、生活開心??????點評回覆人：酒店店長Alice
Guest（Couple） 2025-05-01
I don’t think we could have found a better location in Hangzhou — right next to the metro, on a lively pedestrian street, and just a short walk from West Lake. The room was spacious, clean, and modern — a very comfortable place to relax after a day out. The Wi-Fi was included and worked perfectly throughout our stay. The staff at the reception were incredibly kind and welcoming, which made us feel right at home from the start. Highly recommended for anyone visiting Hangzhou!
酒店回復：
尊敬的國際友人們：你們好！非常感謝您的入住和完美點評。您的肯定是對非凡国际最大的支持和鼓勵，高品質的完美服務一直是非凡国际不斷追求的目標，不懈努力的方向，希望每一位賓客因非凡国际的一句問候而感到溫馨，會因非凡国际的一個笑容而備感溫暖，希望您在金柏瀾酒店感受到的不僅僅是滿意更是一份輕松與安逸，在一天的旅途奔波或是工作辛勞后能得到徹底放松。再次感謝您的到來和點評，衷心期待您的再次光臨！點評回覆人：酒店店長Alice
Guest（Traveling with friends） 2025-05-01
It’s a prime spot, right by the west lake and the Apple Store!
酒店回復：
尊敬的國際友人：您好！感謝您的選擇和對酒店的點評哦??????長久以來從細節出發堅持賓客第一，是非凡国际一貫實施與追求的服務理念。優秀的酒店不僅是提供住宿服務的場所，更能成為一座城市的文化地標和承載。非凡国际將不懈努力，為您帶來更舒適的入住體驗，希望酒店能成為您來杭下榻的首選之處，金柏瀾酒店與您一起再啟遇見之旅??????
Guest（Solo traveler） 2025-05-01
Same as feedback from other guests, this hotel (technically not a hotel but condo units converted into hotel rooms) has the best location. It is located along Yingtai walking street, and just 100m away from west lake as well as the jetty. It is also very near to subway. Location wise is a full score. But it is very difficult to locate the hotel since Jinbailan only operates L5 and L9 of that condo as their hotel rooms. So, you will not find big signage "金柏瀾" on building exterior. Please see my attached pictures for the building exterior and the doorway to get to the lifts and go to L9 to find their reg counter. Since it is not a full fledge hotel, the room's facilities is really nothing to shout about. You will feel like going back home. That said, because of its superb location, unless I can find better alternative with better value-for-money, I will stay here again on my next return trip.
酒店回復：
尊敬的賓客：您好！感謝您的選擇和對酒店的點評。讓賓客享有美好的入住體驗是非凡国际義不容辭的責任，能得到您的贊許非凡国际深感榮幸！酒店位于西湖名勝風景區，周邊植物繁茂，與西湖咫尺之距。酒店附近還有龍井八景、楊公堤、茅家埠、茶葉博物館、靈隱寺、九溪煙樹等知名景點供您出行游玩。非常開心給您帶來一段美好又溫暖的時光，希望您下次回來，能給到非凡国际一個全五分的肯定哦??????祝您生活愉快、天天開心??????點評回覆人：酒店店長Alice
Guest（Traveling with friends） 2025-04-01
Super convenient location and nice staff.
酒店回復：
尊敬的國際友人：您好！感謝您不吝的夸獎和對酒店的肯定。美麗的西湖永遠流傳著動人的故事，吸引著五湖四海的朋友們簇擁而來～～～您的美譽是對非凡国际最好的嘉獎，再次感謝您的到來和信任，期待下一個季節的遇見哦??????點評回覆人：酒店店長Alice
Guest（Family） 2025-04-01
Expectations needs to be set before booking this hotel to be fully satisfied with the stay. Pros: staff is nice,polite and helpful. They offer upgrade for more smaller room booking and arranged us to be on the same floor. My mom room was upgraded to an a lot bigger room with washing machine in the room, she was happy to be able to wash her clothes. The location is the main star of this hotel. It's right at the center of attraction , walking distance to west lake , malls, restaurant, and night market. The bed was alrighty for me, it's more towards the harder type which im ok with but the pillow is a little too soft. View from my room window is pretty nice as well. They have tour staff there when we check in. It would be good for people that do not have plan in advance as their price is quite cheap. But do make sure u research all the places that is stated before agreeing on the package. We misunderstood that the package includes tour to tea village, but it's actually some kinda tea center where we wasted an hour ish listening to ppl talking about tea and selling tea to us. Cons: the hotel is hard to find as it's not actually a stand alone hotel building, more like a Airbnb style kinda hotel where a few hotels is in the same building. No card is needed to access the lift so, we do not feel as safe because anyone can just enter our room floor. They uses passcode for the hotel room instead of card which the password was send by the receptionist to the tour staff (not sure if he is the hotel staff or not) phone. We do not feel safe knowing someone else has our room password in their phone ?? there is not lock inside the room, so we felt anxious about ppl might open our door and come in anytime. Room and overall building is not the cleanest even though they do come and clean daily as it's a pretty old building. So in conclusion, if you book this place for it's location, then hotel is perfect and the price is reasonable for the prime location. But if you prefer clean and security it might not be the best options.
酒店回復：
遠道而來的外賓：您好！感謝您不遠萬里的光臨。從您詳細而細膩的文字描述中，非凡国际感受到了您的用心和真誠！感謝您對酒店的肯定，同時非凡国际也體會到酒店還有一些地方有待提升。所謂“瑕不掩瑜”，酒店以優越的地理位置、良好的服務吸引了眾多國內外的賓客。再次感謝您的到來和點評，期待您下次的入住能看到非凡国际的進步??????祝旅途愉快、天天開心??????點評回覆人：酒店店長Alice
Guest（Solo traveler） 2025-04-01
The location of this hotel was perfect for getting around the city (due to its proximity to the subway station, and it was only a couple of blocks from the lake. The room was quite spacious. There was a bit of wear and tear, but generally quite nice as a base for exploring Hangzhou. It even had a peek-a-boo, view between buildings.
酒店回復：
遠道而來的貴賓：您好！感謝您的蒞臨和對酒店的客觀評價！您的滿意是非凡国际永恒的追求。很傷心在您給予的點評分中非凡国际看到了酒店并未被您完全認可，這是非凡国际的遺憾！期待您下次的光臨能看到非凡国际的進步并給予非凡国际一個接近完美的點評分哈??????再次感謝您的到來和點評，祝旅途愉快??????點評回覆人：酒店店長Alice
Guest（Couple） 2025-03-01
For basic needs. The highlight of this apartment is not the room but the location. The building is next to the lake and in the shopping street. We can go outside the come back to rest easily. The apartment reception is at 9th floor. It’s a bit hard for foreigners to find it as most of the signs are not in English.
酒店回復：
尊敬的國際友人們：你們好！感謝您的選擇和對酒店的評價哦。酒店的服務宗旨是“為來自五湖四海的朋友們提供最便捷、舒適、溫馨的入住體驗”，感謝您對酒店的信任！從您的點評中，非凡国际感受到非凡国际還做得不夠完美，目前也在努力提升各個板塊，前臺小伙伴們當前在積極地學習英語對話能力，希望給國際朋友們一個更好的溝通和服務體驗。非常感謝您給予非凡国际的建議，非凡国际會做得更好噠??????點評回覆人：酒店店長Alice

金柏瀾酒店（杭州西湖音樂噴泉龍翔橋地鐵站店）預訂電話：+8620-86009099 （電話忙線或無人接聽時，請在線預訂！）

其他咨詢：+86-18058120915 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
會議室在線預訂

金柏瀾酒店（杭州西湖音樂噴泉龍翔橋地鐵站店）地址：浙江 · 杭州 · 上城區 · 市民街99號世包國際中心

金柏瀾酒店（杭州西湖音樂噴泉龍翔橋地鐵站店） ◎ Jinbailan Apartment (Hangzhou West Lake Longxiangqiao Store)
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非凡国际

金柏瀾酒店（杭州西湖音樂噴泉龍翔橋地鐵站店）

客戶評價 由實住客人提供的真實點評

Guest（Solo traveler） 2025-07-01

Guest（Family） 2025-06-01

Guest（Family） 2025-06-01

Guest（Couple） 2025-05-01

Guest（Traveling with friends） 2025-05-01

Guest（Solo traveler） 2025-05-01

Guest（Traveling with friends） 2025-04-01

Guest（Family） 2025-04-01

Guest（Solo traveler） 2025-04-01

Guest（Couple） 2025-03-01

客戶評價由實住客人提供的真實點評