Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.We would like to kindly clarify that your room was changed only once due to the door issue. We sincerely apologize for this situation and, as a gesture of goodwill, we provided you with a room of a higher category at no additional cost.Please know that our team did their best to assist you through every channel you reached out to us, and we genuinely regret that we were unable to meet your expectations in this instance.We truly appreciate your comments, as they help us continue improving our service.