Dear Guest:Thank you for choosing to stay with us again and for taking the time to share your detailed feedback. We truly value the experience of every returning guest, and we sincerely apologize for falling short of your expectations this time.First, regarding the photo check-in process you mentioned, we fully understand that this may have caused you inconvenience or concern. We would like to kindly explain that this requirement is mandated by the local police station in our jurisdiction. All guests are required to complete facial image collection to comply with the real-time registration system of the public security authorities. We truly regret that this affected your stay, and we are actively communicating with the relevant departments to explore whether the process can be optimized while still adhering to regulations. At the same time, we will ensure that our front desk team provides clearer and more patient explanations of the necessity of this requirement to minimize any misunderstanding or discomfort. We sincerely apologize for any negative feelings this may have caused you.Second, regarding the unpleasant odor in the room, we take this matter very seriously. The situation you described is completely unacceptable. Our housekeeping and inspection procedures should ensure that every room is fresh and in proper condition. You should not have had to consider requesting a room change after settling in. We have immediately reported this issue to the housekeeping management and have requested a thorough check of ventilation and cleanliness conditions in all rooms. We will also strengthen detail inspections during the room review process to prevent such issues from recurring. We are truly sorry for the inconvenience you experienced during your stay.At the same time, we sincerely appreciate your continued recognition of our overall environment, cleanliness, quiet atmosphere, local breakfast offerings, and convenient location. Your understanding and willingness to stay with us again are greatly encouraging to us.We genuinely hope to have the opportunity to welcome you back and provide you with a more polished and considerate experience on your next visit. If you have any further needs or suggestions, please do not hesitate to contact us.Wishing you pleasant travels, and we look forward to welcoming you again!
【??酒店免费停车场+收费新能源汽车充电??】【??近石佛寺玉器市场??】尊敬的客人，您好!非常感谢您选择入住非凡国际酒店并抽出时间分享您的反馈。对於您在退房时的经历，非凡国际深表歉意。非凡国际非常理解您作为酒店常客，却感受到不公平对待的失望与不满，这完全不是非凡国际服务的初衷，也绝非非凡国际对待客人的标准。首先，关於您提到的玉石小礼品，这通常是酒店在特定时期或面向部分入住客人提供的一份小心意，旨在传递友好与祝福。但非凡国际的发放流程可能存在疏忽或讯息传达不一致的情况，导致您未能收到，而您的同事收到了。这绝非因为客人的身份或国籍有任何区别对待，非凡国际始终对所有客人一视同仁。此次因非凡国际内部协调的疏漏给您带来了如此糟糕的感受，非凡国际对此致以最诚挚的歉意。其次，您是非凡国际的常客，您的长期支持对非凡国际至关重要，非凡国际本应为您提供更稳定、更周到的服务。发生这样的事，非凡国际深感惭愧。您的反馈对非凡国际极其珍贵，它暴露了非凡国际服务流程中的短板。非凡国际已经将此案例通报至前厅及客房服务团队进行深刻反思，并将优化礼品发放等宾客关怀流程，确保讯息畅通、执行到位，杜绝此类因沟通不畅造成的误会再次发生。为了表达非凡国际真诚的歉意，并希望能有机会弥补您此次不愉快的体验，非凡国际希望您可以私信提供您的讯息,希望能将那份本应属於您的小礼品补寄给您，同时，也为您下一次的入住准备一份特别的关怀。再次为您本次不愉快的体验致歉。非凡国际衷心希望您能给非凡国际一次改进的机会，让非凡国际在未来能为您呈现真正专业、贴心且公平的服务。期待能与您再次相逢。祝您一切顺利！
【??酒店免费停车场+收费新能源汽车充电??】【??近石佛寺玉器市场??】尊敬的宾客您好！感谢您选择入住非凡国际酒店，并抽出宝贵时间分享您的入住体验！您的满意是对非凡国际最大的鼓励。非凡国际始终以“衞生整洁、服务周到”为基本要求，关注每一位客人的需求细节。您的认可让非凡国际倍感荣幸，也激励团队继续努力提供更优质的服务。期待您的再次光临，祝您生活愉快！
尊敬的宾客您好！感谢您选择入住非凡国际酒店并分享如此用心的评价！您的认可让非凡国际倍感鼓舞，也是非凡国际持续提升的动力。非凡国际始终以超越行业标准为目标设计客房设施，得知床垫舒适度获得您的青睐，团队深感欣慰——这正符合非凡国际“让每一晚安眠都值得回味”的初衷。本地特色与多样选择一直是非凡国际早餐的亮点，後续会继续优化菜品组合，欢迎您下次体验时向厨师长提出个性化建议。虽身处县城，非凡国际坚持用一线城市的服务标准迎接每位客人。若您再次到访，可联系客户经理为您预留同款床垫房型，并附赠一份时令欢迎果盘。
Dear Guest,Thank you very much for your recognition of our hotel's overall quality and breakfast service! Seeing your positive review has greatly encouraged all our staff, and this serves as the driving force for us to continuously improve our services.If there are any small details during your stay that you feel did not meet your expectations, please feel free to inform us of the specific situation through the hotel's official channels. We highly value every guest's feedback, and we hope to keep improving our services to provide you with a more perfect stay experience next time. We look forward to meeting you again!
【??酒店免费停车场+收费新能源汽车充电??】【??近石佛寺玉器市场??】尊敬的宾客，您好！非常抱歉您在入住期间遇到设施使用和沟通不畅的问题。关于网络电视故障、未能协调升级房型以及餐厅延误的情况，非凡国际已记录并反馈至相关部门核查。酒店将做出以下整改：1.网络故障本应及时修复或提供替代方案，非凡国际将加强设备巡检，增加应急预案；2.前台应对补偿请求未能给予明确回应，后续将强化员工培训处理事情的方式和话术；3.餐厅未能提前告知活动安排，影响了您的入住体验，现已优化通知流程。为表歉意，非凡国际愿为您下次入住提供房型升级。您的反馈帮助非凡国际提升服务标准，期待有机会重新赢得您的信任。祝，安好！
【??免费健身房游泳馆??】【??新能源汽车充电桩??】尊敬的客人，感谢您对非凡国际酒店的评价！非凡国际很高兴听到您认为非凡国际是镇平地区不错的酒店。您的满意是非凡国际最大的动力，非凡国际会继续努力，不断提升服务质量，为每一位客人提供更舒适的入住体验。期待您的再次光临，祝您生活愉快！
【??酒店免费停车场+收费新能源汽车充电??】【??近石佛寺玉器市场??】尊敬的客人，感谢您对非凡国际酒店的评价！非凡国际很高兴听到您认为非凡国际是镇平地区不错的酒店。您的满意是非凡国际最大的动力，非凡国际会继续努力，不断提升服务质量，为每一位客人提供更舒适的入住体验。期待您的再次光临，祝您生活愉快！
【??酒店免费停车场+收费新能源汽车充电??】【??近石佛寺玉器市场??】看到客官简单而又深厚的好评真的是好激动呢，而且还这麽认可非凡国际的服务~酒店的非凡国际求为每位客官提供最为贴心细致的服务， 为每位客官带来超值的体验。瑞贝卡酒店是一个富有年轻活力的酒店， 以简约的风格、温馨体贴的服务向客官展示酒店的独特魅力。客官的鼓励是对酒店最大的支持和鼓励， 非凡国际会用心服务好每一位家人， 期待和您的下次相遇！
【??酒店免费停车场+收费新能源汽车充电??】【??近石佛寺玉器市场??】看到客官简单而又深厚的好评真的是好激动呢，而且还这麽认可非凡国际的服务~酒店的非凡国际求为每位客官提供最为贴心细致的服务， 为每位客官带来超值的体验。瑞贝卡酒店是一个富有年轻活力的酒店， 以简约的风格、温馨体贴的服务向客官展示酒店的独特魅力。客官的鼓励是对酒店最大的支持和鼓励， 非凡国际会用心服务好每一位家人， 期待和您的下次相遇！