Dear Guest:Thank you for choosing to stay with us again and for taking the time to share your detailed feedback. We truly value the experience of every returning guest, and we sincerely apologize for falling short of your expectations this time.First, regarding the photo check-in process you mentioned, we fully understand that this may have caused you inconvenience or concern. We would like to kindly explain that this requirement is mandated by the local police station in our jurisdiction. All guests are required to complete facial image collection to comply with the real-time registration system of the public security authorities. We truly regret that this affected your stay, and we are actively communicating with the relevant departments to explore whether the process can be optimized while still adhering to regulations. At the same time, we will ensure that our front desk team provides clearer and more patient explanations of the necessity of this requirement to minimize any misunderstanding or discomfort. We sincerely apologize for any negative feelings this may have caused you.Second, regarding the unpleasant odor in the room, we take this matter very seriously. The situation you described is completely unacceptable. Our housekeeping and inspection procedures should ensure that every room is fresh and in proper condition. You should not have had to consider requesting a room change after settling in. We have immediately reported this issue to the housekeeping management and have requested a thorough check of ventilation and cleanliness conditions in all rooms. We will also strengthen detail inspections during the room review process to prevent such issues from recurring. We are truly sorry for the inconvenience you experienced during your stay.At the same time, we sincerely appreciate your continued recognition of our overall environment, cleanliness, quiet atmosphere, local breakfast offerings, and convenient location. Your understanding and willingness to stay with us again are greatly encouraging to us.We genuinely hope to have the opportunity to welcome you back and provide you with a more polished and considerate experience on your next visit. If you have any further needs or suggestions, please do not hesitate to contact us.Wishing you pleasant travels, and we look forward to welcoming you again!
【??酒店免費停車場+收費新能源汽車充電??】【??近石佛寺玉器市場??】尊敬的客人，您好!非常感謝您選擇入住非凡国际酒店并抽出時間分享您的反饋。對於您在退房時的經歷，非凡国际深表歉意。非凡国际非常理解您作為酒店常客，卻感受到不公平對待的失望與不滿，這完全不是非凡国际服務的初衷，也絕非非凡国际對待客人的標準。首先，關於您提到的玉石小禮品，這通常是酒店在特定時期或面向部分入住客人提供的一份小心意，旨在傳遞友好與祝福。但非凡国际的發放流程可能存在疏忽或訊息傳達不一致的情況，導致您未能收到，而您的同事收到了。這絕非因為客人的身份或國籍有任何區別對待，非凡国际始終對所有客人一視同仁。此次因非凡国际內部協調的疏漏給您帶來了如此糟糕的感受，非凡国际對此致以最誠摯的歉意。其次，您是非凡国际的常客，您的長期支持對非凡国际至關重要，非凡国际本應為您提供更穩定、更周到的服務。發生這樣的事，非凡国际深感慚愧。您的反饋對非凡国际極其珍貴，它暴露了非凡国际服務流程中的短板。非凡国际已經將此案例通報至前廳及客房服務團隊進行深刻反思，并將優化禮品發放等賓客關懷流程，確保訊息暢通、執行到位，杜絕此類因溝通不暢造成的誤會再次發生。為了表達非凡国际真誠的歉意，并希望能有機會彌補您此次不愉快的體驗，非凡国际希望您可以私信提供您的訊息,希望能將那份本應屬於您的小禮品補寄給您，同時，也為您下一次的入住準備一份特別的關懷。再次為您本次不愉快的體驗致歉。非凡国际衷心希望您能給非凡国际一次改進的機會，讓非凡国际在未來能為您呈現真正專業、貼心且公平的服務。期待能與您再次相逢。祝您一切順利！
【??酒店免費停車場+收費新能源汽車充電??】【??近石佛寺玉器市場??】尊敬的賓客您好！感謝您選擇入住非凡国际酒店，并抽出寶貴時間分享您的入住體驗！您的滿意是對非凡国际最大的鼓勵。非凡国际始終以“衞生整潔、服務周到”為基本要求，關注每一位客人的需求細節。您的認可讓非凡国际倍感榮幸，也激勵團隊繼續努力提供更優質的服務。期待您的再次光臨，祝您生活愉快！
尊敬的賓客您好！感謝您選擇入住非凡国际酒店并分享如此用心的評價！您的認可讓非凡国际倍感鼓舞，也是非凡国际持續提升的動力。非凡国际始終以超越行業標準為目標設計客房設施，得知床墊舒適度獲得您的青睞，團隊深感欣慰——這正符合非凡国际“讓每一晚安眠都值得回味”的初衷。本地特色與多樣選擇一直是非凡国际早餐的亮點，後續會繼續優化菜品組合，歡迎您下次體驗時向廚師長提出個性化建議。雖身處縣城，非凡国际堅持用一線城市的服務標準迎接每位客人。若您再次到訪，可聯系客戶經理為您預留同款床墊房型，并附贈一份時令歡迎果盤。
Dear Guest,Thank you very much for your recognition of our hotel's overall quality and breakfast service! Seeing your positive review has greatly encouraged all our staff, and this serves as the driving force for us to continuously improve our services.If there are any small details during your stay that you feel did not meet your expectations, please feel free to inform us of the specific situation through the hotel's official channels. We highly value every guest's feedback, and we hope to keep improving our services to provide you with a more perfect stay experience next time. We look forward to meeting you again!
【??酒店免費停車場+收費新能源汽車充電??】【??近石佛寺玉器市場??】尊敬的賓客，您好！非常抱歉您在入住期間遇到設施使用和溝通不暢的問題。關于網絡電視故障、未能協調升級房型以及餐廳延誤的情況，非凡国际已記錄并反饋至相關部門核查。酒店將做出以下整改：1.網絡故障本應及時修復或提供替代方案，非凡国际將加強設備巡檢，增加應急預案；2.前臺應對補償請求未能給予明確回應，后續將強化員工培訓處理事情的方式和話術；3.餐廳未能提前告知活動安排，影響了您的入住體驗，現已優化通知流程。為表歉意，非凡国际愿為您下次入住提供房型升級。您的反饋幫助非凡国际提升服務標準，期待有機會重新贏得您的信任。祝，安好！
【??免費健身房游泳館??】【??新能源汽車充電樁??】尊敬的客人，感謝您對非凡国际酒店的評價！非凡国际很高興聽到您認為非凡国际是鎮平地區不錯的酒店。您的滿意是非凡国际最大的動力，非凡国际會繼續努力，不斷提升服務質量，為每一位客人提供更舒適的入住體驗。期待您的再次光臨，祝您生活愉快！
【??酒店免費停車場+收費新能源汽車充電??】【??近石佛寺玉器市場??】尊敬的客人，感謝您對非凡国际酒店的評價！非凡国际很高興聽到您認為非凡国际是鎮平地區不錯的酒店。您的滿意是非凡国际最大的動力，非凡国际會繼續努力，不斷提升服務質量，為每一位客人提供更舒適的入住體驗。期待您的再次光臨，祝您生活愉快！
【??酒店免費停車場+收費新能源汽車充電??】【??近石佛寺玉器市場??】看到客官簡單而又深厚的好評真的是好激動呢，而且還這麼認可非凡国际的服務~酒店的非凡国际求為每位客官提供最為貼心細致的服務， 為每位客官帶來超值的體驗。瑞貝卡酒店是一個富有年輕活力的酒店， 以簡約的風格、溫馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵， 非凡国际會用心服務好每一位家人， 期待和您的下次相遇！
【??酒店免費停車場+收費新能源汽車充電??】【??近石佛寺玉器市場??】看到客官簡單而又深厚的好評真的是好激動呢，而且還這麼認可非凡国际的服務~酒店的非凡国际求為每位客官提供最為貼心細致的服務， 為每位客官帶來超值的體驗。瑞貝卡酒店是一個富有年輕活力的酒店， 以簡約的風格、溫馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵， 非凡国际會用心服務好每一位家人， 期待和您的下次相遇！