Dear Meghan,Thank you for highlighting our helpful staff and their flexibility with early check-in. We're delighted the room met all your needs and was spotlessly clean. Your satisfaction drives us to maintain high standards.?We can't wait to have you back for another pleasant stay with us on your next visit to New Hope.Thank You,New Hope Inn and Suites Management
Dear Joyce,Thank you for your glowing review of our clean rooms, comfortable beds, and friendly staff. We're delighted to hear about the exceptional service from our maintenance team member who assisted you promptly in the rain—his proactive spirit embodies our commitment to guest care. We wish we knew his name as well, so we could recognize him.?We are glad you had a memorable stay with us at New Hope Inn and Suites and hope you return soon.Thank You,New Hope Inn and Suites Management
Dear Lewis,Thank you for your thoughtful review and for choosing us in New Hope. We're delighted you found our refreshed spaces comfortable and our staff kind. While we embrace our historic charm, we're committed to ongoing enhancements for an even better guest experience.?It was a pleasure hosting you, and we look forward to welcoming you back for another pleasant stay on your next trip to New Hope.Thank You,New Hope Inn and Suites Management
Dear Claudia,Thank you for highlighting our well-maintained rooms, delicious breakfast, and the outstanding bar and kitchen staff. We're thrilled you enjoyed those aspects. We apologize for the manager's unprofessional response on January 10-11; this falls short of our hospitality standards, and we've addressed it directly with him.?Kind Regards,New Hope Inn and Suites Management
Dear Sally,Thank you for highlighting our clean rooms and friendly staff. We're delighted the room stayed comfortable after adjusting the heating unit. We apologize for the slow-draining bathroom sink and appreciate your notifying the front desk at checkout. Our maintenance team has addressed it promptly.?We would love to host you again next time your travels bring you back to New Hope.Thank You,New Hope Inn and Suites Management
Dear Michele,Thank you for highlighting our clean rooms and friendly staff. We apologize for the oversight in key replacement without ID verification—that's not our standard protocol, and we've retrained the team to strictly uphold security measures. We're also addressing the loose bathroom faucet promptly.?We would love to host you again next time your travels bring you back to New Hope.Thank You,New Hope Inn and Suites Management
Dear Jessica,Thank you for your lovely review highlighting our clean rooms, great breakfast, quiet atmosphere, and dog-friendly amenities with ample green space. We're delighted you enjoyed the inviting pool area, even in winter snow.?We look forward to hosting you again soon for another enriching stay at New Hope Inn and Suites on your next trip.Thank You,New Hope Inn and Suites Management
Dear Annabelle,Thank you for your honest feedback and for noting our spacious rooms and decent lobby. We apologize for the outdated elements, including the non-working phone, old carpet, door concerns, and limited breakfast. We're committed to major renovations starting soon to modernize and enhance maintenance across the property.?Kind Regards,New Hope Inn and Suites Management
Dear Julia,Thank you for a Perfect Score Rating on your stay at the New Hope Inn and Suites. We are glad you enjoyed your stay at the hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. ?We would love to host you again for your next visit.Thank You,New Hope Inn and Suites Management