Dear Madam/Sir, Thank you for your wonderful review! We're thrilled to hear that you had a perfect experience at our hotel. Our staff and facilities are dedicated to providing excellence, and we're delighted that you enjoyed your stay.We truly appreciate your kind words and hope to welcome you back in the future.Warm regards, Juthamas Sitthipeng (Sugar)Senior Customer Relations Officer
Dear Guest,Thank you for your positive feedback! We’re delighted that you and your family had a great time at our resort. We look forward to welcoming you back soon!Warm regards, Juthamas Sitthipeng (Sugar)Senior Customer Relations Officer
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay was not as peaceful as you had hoped. Your comments regarding the noise and room quality are appreciated and will be reviewed by our team to improve the experience for future guests.We hope you enjoyed the rest of your travels and that we may have the chance to welcome you back under better circumstances.Warm regards,Juthamas Sitthipeng (Sugar)Customer Relations Officer
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Dear Guest,Thank you very much for sharing your detailed feedback. We’re pleased to know you and your family enjoyed our leisure facilities, especially the large outdoor pool and the fire show. We’re sorry to hear that some aspects, such as the service, room freshness, and laundry facilities, did not fully meet your expectations.Please rest assured that your comments have been shared with our team for improvement. We truly appreciate your insights and hope to have the pleasure of welcoming you back for an even more enjoyable stay.Warm regards, Juthamas Sitthipeng (Sugar)Senior Customer Relations Officer
Dear Claire EmilyThank you for your wonderful review! We're thrilled to hear that you had a perfect experience at our hotel. Our staff and facilities are dedicated to providing excellence, and we're delighted that you enjoyed your stay. We truly appreciate your kind words and hope to welcome you back in the future.Warm regards, Juthamas Sitthipeng (Sugar)Customer Relations Officer
Dear Andy LauThank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our room service and found value in the room rate, as well as the variety of children’s facilities we offer.We’re sorry to learn that some aspects of your stay did not meet your expectations, including the condition of certain facilities, water pressure, and the limited variety at the buffet dinner. Your comments about the beach, children’s facilities schedule, and other areas have been noted, and we will review them with our team to identify possible improvements.We truly appreciate your honest feedback, as it helps us enhance the experience for all our guests. We hope you might give us another opportunity in the future to provide you with a more enjoyable stay.Warm regards,Juthamas Sitthipeng (Sugar)Customer Relations Officer
Dear Alrahbeni,Thank you very much for your fantastic review.We are happy to read that you enjoyed your stay with us and that we were able to contribute to your pleasant memories. A message of satisfaction like that is always a reward for our team member who ensure our high standards are consistently upheld. The comfort and satisfaction of our guests is our top priority and we’re delighted that we even exceeded your expectations.We look forward to hopefully welcoming you back very soon.Warm regards,Juthamas Sitthipeng (Sugar)Customer Relations Officer
Dear Guest,Thank you for your positive feedback! We’re delighted that you and your family had a great time at our resort. We look forward to welcoming you back soon!Warm regards, Juthamas Sitthipeng (Sugar)Customer Relations Officer