Dear John,Glad you enjoyed our pool and the hotel’s location. I’m sorry other aspects fell short of your expectations. Your feedback regarding the facilities is taken seriously, and we’ll address your comments to improve going forward.Warm regards,Guest Relations Department
Dear Boris,Thank you for your detailed feedback and kind words about our front desk and staff. I’m glad you enjoyed our central location and the friendliness of our team.As you’ve noted, and as mentioned online, the hotel does not have private parking. Regarding the elevator, since your stay was during the weekend, there were two elevators operating: one regular and one designated as a Shabbat elevator. It seems you may have used the Shabbat elevator, which indeed operates more slowly.We’d be happy to host you again in the future and provide you with an even better experience.Best regards,Guest Relations Team