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Amanoi

优惠码：10010 ENGLISH | 简体中文 | 繁體中文

Guest user（与好友旅游） 2024-12-01
心念已久的安缦诺怡，最美海岸线及无敌海景，虽天公不做媒，非凡国际仍然玩的很开心！能感受到设计师的用心及选址的得天独厚，不愧为酒店天花板，硬件软件都非常棒！遗憾的事，没有中文服务员，但服务人员很周到细致，让非凡国际几位半吊子英文的老阿姨在安缦度过了美好且印象深刻的假期！
Guest user（家庭旅游） 2024-10-01
The service at Amanoi was fantastic, meeting the high standards expected from Aman. However, some issues, particularly the unexpected noise, impacted our stay: Noise Disruption - Most Disappointing Aspect: Our first morning was serene, but on the second day, we were unexpectedly awakened by loud machinery noise from a nearby park as early as 6–7 a.m. The disturbance continued throughout the morning, interrupting even our attempt to rest after breakfast. Many guests travel all the way to Amanoi to find peace and tranquility away from city noise, so this was especially disappointing. Although the hotel eventually offered a small compensation after we raised the issue, it would have been preferable if they had addressed it proactively. Location Issues: The location listed on Trip.com was incorrect, causing our Grab driver to drop us at a different place. The driver then charged extra to get us to the correct location. Accurate location information could prevent this inconvenience for future guests. Limited Dining Options - Lack of Pre-arrival Information: Amanoi has only two dining options, with the BBQ restaurant open to the public only on Saturdays. Unfortunately, this detail wasn’t shared with us beforehand, so we missed the BBQ night and had to dine at the same restaurant both nights. While pre-arrival communications were focused on add-on cost services like transportation and visa fast-tracking, providing essential details such as dining schedules and locations would have greatly enhanced our planning and experience. Language Accessibility: My mother reads only in Chinese, and we were given a Chinese menu only during our final meal out of four. Having this option from the beginning would have significantly improved her dining experience.
Guest user（夫妻／情侣） 2024-10-01
首先要说一句，所有的安曼都很好，不管是国内还是国外，不管是房间还是风景。其次，越南的这家安曼服务特别好，所有人都很热情，特别是经理Nhi，还有服务员Ivy和一个会说中文的小姑娘，感觉尺度把握的很好，这点很难得。再次，风景挺好，在国家公园内，推荐去goga peak爬山，半小时来回，站在山顶可以看他们明信片上的风景。最后这次留了遗憾，没有坐船，下次来补上。最后提一个建议，可以放个桌球或游戏室之类的，晚上没什么活动。
酒店回复：
Dear Mahula,非常感谢您用心的评价以及选择非凡国际度假村！非凡国际很高兴得知您在这里度过了愉快的时光，并且欣赏了美丽的景色和非凡国际团队提供的热情服务，特别是经理Nhi、Ivy以及非凡国际的员工。非凡国际一定会将您的赞美转达给他们，他们听到您的表扬会非常高兴！非凡国际也很高兴您花时间去探索了Goga峰。山顶的风景令人叹为观止，得知它与非凡国际明信片上的风景相符，非凡国际感到非常欣慰。很遗憾您这次错过了游船之旅，但非凡国际期待您的再次光临，届时您一定能体验到！再次感谢您提出关于增加活动项目的宝贵建议，例如桌球室或游戏室。非凡国际始终致力于提升客人的入住体验，您的反馈非凡国际会认真考虑并用于未来的改进计划中。非凡国际期待再次欢迎您回来，祝您一路平安，期待与您再次相见！Warm regards,Your Amanoi family
Guest user（夫妻／情侣） 2024-07-01
wonderful experience and will revisit again! impressed since landing when meeting the resort staff assisting us on baggage. staffs were all well-prepared and helpful. Ms. Nhi and her team welcomed me and my husband with gracious hospitality, making us feel like at home. there were many activities to do that you could spend 4 days or longer without getting bored. the villa itself had full amenities (i’m so impressed that they offered sunblock as well). bed was comfortable and the room functions were very well-designed. housekeeping came to clean most of the time when we were not at the villa and they refilled everything each time (we never ran out of anything). bbq course dinner was incredible, both taste-wise and service-wise, which made me and my husband started to love vietnamese food especially the fresh spring rolls. overall, we are truly grateful for the outstanding service provided by amanoi!
酒店回复：
Dear jutikajulie,Thank you so much for your wonderful review! We're thrilled to hear that you had such a memorable experience with us. It's great to know that from the moment you arrived, our team, made you feel at home with their warm hospitality. We're glad you enjoyed the wide range of activities, the well-equipped villa, and the thoughtful amenities we provided. It's also fantastic that our housekeeping team kept everything in perfect order for you. We're especially delighted that you and your husband loved the BBQ dinner and discovered a new appreciation for Vietnamese cuisine. Your kind words motivate us to continue providing outstanding service. We can't wait to welcome you back for another unforgettable stay!Warm regards,Your Amanoi family
Guest user（与好友旅游） 2024-06-01
升级了一晚！
酒店回复：
非常感谢您的评价！希望能再次为您提供愉快的入住体验！祝您一切顺利！
Guest user（家庭旅游） 2024-04-01
一个字绝了
酒店回复：
感谢您的简洁而有力的反馈。非凡国际非常高兴得知您对非凡国际的酒店有如此高的评价。期待再次欢迎您光临！最诚挚的问候
Guest user（独自旅游） 2024-04-01
这次入住的是包含有私人管家服务的一卧室住宅别墅（one bedroom residence villa)，虽然价值不菲，但管家服务的确非常尽责，酒店的景色也是非常漂亮。整体来说是一个特别的酒店体验，值得一试
酒店回复：
非常感谢您宝贵的评论！非凡国际很高兴您对非凡国际的一卧室住宅别墅以及私人管家服务如此满意。您的赞美对非凡国际来说是极大的鼓舞。期待未来能再次为您提供一个特别的酒店体验！诚挚的问候，
Guest user（家庭旅游） 2024-02-01
酒店很好，但对比这个价格做的较欠缺。 1、携程没有提供接送机服务，对于这么贵的酒店而言，应该提前知会客人交通方式。我是提前一天问携程客服，客服告知120元美金，或者问了酒店自行打车过去。但是路程较遥远，要1.5小时山路，第一次到这个地方，还是国外，人生地不熟，没有觉得享受到一万多块钱一晚酒店的服务。来回订车订了2000块钱，额外的花费没有提前筹划。 2、携程的订房也没有包含什么活动的套餐，帮助客户更好的享受度假。我是提前问了客服酒店的活动，客服说到了酒店会介绍，到了酒店之后给一个本子看，大部分收费，也没有教非凡国际怎么选择，并没有网上说的那么神，宾至如归的服务，都是要你电话去沟通去问，没想出来的，没看懂的，就没得玩了。 3、这几天人多，飞机定了6:40的，也没拿到late checkout，酒店也不会提前嘱咐你，问你有什么地方去，只是介绍去餐厅用午餐，没有帮助非凡国际做些其他活动打发时间。整体而言，对于这个价格，服务灵活性还需要大大的提高，携程预订也需要有package给到客人，特别是接送机服务。我订的后期还看到酒店稍微有降价几十到100多块，真的是不愉快的回忆。
酒店回复：
感谢您分享您的详细反馈。非凡国际深感遗憾地了解到您的体验未能达到您的期望，并希望就您提出的关注问题进行回应。首先，对于接送机服务的便利性问题，非凡国际深表歉意。沟通是关键，非凡国际理解提前告知客人交通选项的重要性，尤其是对于像非凡国际这样偏远的地方。非凡国际将与包括携程在内的合作伙伴紧密合作，确保将这些讯息清晰地提供给所有客人。关于活动套餐，非凡国际很抱歉您在到达时没有得到足够的指导。非凡国际的目标是提供无缝和愉快的体验，很明显在这方面非凡国际做得不够好。非凡国际将改进沟通，确保非凡国际的员工更加积极地帮助客人选择和推荐活动。非凡国际也很遗憾您未能延迟退房，并且非凡国际未能在您等待航班期间提供额外的活动建议。非凡国际致力于满足所有客人的需求，并将采取措施提高非凡国际的灵活性和服务提供。您的反馈对非凡国际非常宝贵，非凡国际承诺将做出必要的改进。非凡国际理解提供与成本相符的服务并确保愉快和难忘的入住体验的重要性。再次对您遇到的不便表示歉意，并希望能有机会在未来再次欢迎您，为您提供应得的卓越体验。最诚挚的问候，
Guest user（夫妻／情侣） 2023-07-01
安缦还得是安缦，从接送机到三餐，服务人员也很贴心周到，真的非常非常震撼。下次还会来体验别的房型。
酒店回复：
感谢您的精彩点评。非凡国际非常高兴得知您对非凡国际酒店从接送机到整个入住期间的贴心周到服务感到非常震撼。非凡国际期待再次欢迎您光临，并希望您在下次入住时能够享受探索非凡国际不同的房型。最诚挚的问候，
Guest user（家庭旅游） 2023-04-01
越南芽庄安缦酒店之旅。超美的无边际游泳池，世界级的漂亮海滩，零死角的视觉美感，饭店很有耐心的回覆许多邮件及安排接送机，期待下一次的Amanoi～?
酒店回复：
尊敬的 Shuqing，感谢您分享您的入住体验。非凡国际很高兴得知您对芽庄安缦酒店的超美无边际游泳池、世界级漂亮海滩和零死角的视觉美感感到满意。非凡国际也非常欣慰地了解到，酒店团队能够耐心回覆您的邮件并安排接送机服务，使您的入住更加便捷和愉快。您的满意是非凡国际最大的动力。非凡国际期待在不久的将来再次欢迎您光临。最诚挚的问候，Your Amanoi family

安缦诺怡预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：065-64036000 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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安缦诺怡地址：艾登省 · · · Vinh Hy village Vinh, Hai commune, Ninh, 宁海县, 宁顺省, 越南

安缦诺怡 ◎ Amanoi
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客户评价 由实住客人提供的真实点评

Guest user（与好友旅游） 2024-12-01

Guest user（家庭旅游） 2024-10-01

Guest user（夫妻／情侣） 2024-10-01

Guest user（夫妻／情侣） 2024-07-01

Guest user（与好友旅游） 2024-06-01

Guest user（家庭旅游） 2024-04-01

Guest user（独自旅游） 2024-04-01

Guest user（家庭旅游） 2024-02-01

Guest user（夫妻／情侣） 2023-07-01

Guest user（家庭旅游） 2023-04-01

客户评价由实住客人提供的真实点评