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吉隆坡泛太平洋高級服務公寓

Pan Pacific Serviced Suites Kuala Lumpur

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Guest（家庭旅游） 2025-12-01
非常差入住的體驗！！！酒店紙條顯示12月8號上午10點到下午1點會進行火警警報測試（見圖二），但是！！！并沒有告訴住客火警測試期間，所有電梯都會停止使用！！！天啊非凡国际住在20多層的高層！！差點誤機了！！！10:55分準備出門，結果發現電梯全部停運，致電前臺説等5分鐘就好了，結果并沒有，再問就説10分鐘，最后我一個人提著兩個大箱子帶著近70歲的長者走樓梯，并且機場一路狂跑最后才趕上飛機?? 非常差的旅行體驗！！火警測試若涉及電梯停運無法出行，不是得提前告知住客電梯停運的具體時間，并且提醒請非凡国际提前安排好行程嗎？！這個不是最基本的嗎？而且二次致電前臺態度非常冷漠直接懟我説“你生氣也沒用，不要浪費我時間，我掛了你的電話才能去喊人處理” （中英文翻譯可能不夠精準，但是當時真的被酒店的拽和冷漠震驚到了！！！有錄音為證）已經通過攜程發起投訴！實在太氣人了！
酒店回復：
Dear Sharonmimizhu, Thank you for sharing your feedback. We sincerely regret the distress and inconvenience you experienced during your departure. Safety procedures, including fire alarm tests, are conducted in line with regulations, and we understand how the elevator unavailability may have impacted your schedule.We also take your comments regarding the handling of your call seriously and will review our service procedures to ensure all guests are assisted promptly and courteously.We appreciate your feedback and hope to have the opportunity to welcome you again.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（情侶） 2025-11-01
地點非常方便，酒店位置就在市中心最繁忙的地帶，附近都是很有名的商場，超級多食肆，想逛街買東西都可以滿足到。酒店環境不錯，入住手續很快，雖然一開始發現房間有點未清走的垃圾，但是很快就已經處理完成，所以整體都不錯。而房間面積很大，很寬敞，兩個人住實在太舒服！下次再來吉隆坡一定會再次入住。
酒店回復：
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our central location, spacious and comfortable rooms, and the quick check-in experience.We sincerely apologise for the initial oversight regarding the trash in your room and are pleased that it was promptly addressed. Your comments have been shared with our housekeeping team to ensure such instances are avoided in the future.It is wonderful to know that your overall stay was pleasant, and we truly appreciate your kind words. We look forward to welcoming you back to Pan Pacific Serviced Suites Kuala Lumpur on your next visit to the city.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（與好友旅游） 2025-11-01
很棒的酒店，公寓式房間布局，有廚房和洗烘一體機，住起來自由度很大很舒服，兩米的大床可以自由翻滾。膠囊咖啡機每天都補充免費的膠囊，真不錯。客房小哥打掃的很認真，每天都把房間收拾的很乾凈！酒店位置很棒，步行到地鐵站、M記打卡點路口三分鐘后，步行到柏威年五分鐘，步行到HSK超市10分鐘，去哪里都很方便，下次還會入住！
酒店回復：
Dear Iceba, On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to express our sincere appreciation for choosing to stay with us.We are delighted to hear that you enjoyed our apartment-style rooms, including the kitchen and washer-dryer combo, spacious bed, and daily replenishment of the coffee capsules. It is also wonderful to know that our housekeeping team kept your room spotless and contributed to your comfortable stay.We are pleased that our central location provided convenience for exploring Kuala Lumpur and accessing nearby attractions and shopping. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back for another exceptional stay.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（家庭旅游） 2025-11-01
位置和地鐵站2分鐘步程可到，鄰近有很多商場及店鋪可逛，基本上應有盡有。這間service suites 裝修很新，房間很潔凈，餐廳自助餐是簡單型，但設施及方便度真系無得彈，若再來吉隆坡會再入住，很滿意，性價比極高。
酒店回復：
Dear Valued Guest,On behalf of the Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, we would like to express our sincere appreciation for choosing to stay with us during your recent visit to Kuala Lumpur.We are delighted to hear that you enjoyed our convenient location, just a short walk from the metro station and surrounded by shopping malls, shops, and key attractions. It is wonderful to know that our newly designed suites, cleanliness, and overall facilities contributed to a comfortable and enjoyable stay.Thank you as well for your feedback on our buffet offerings. While we focus on a simpler selection, we are pleased that the convenience, quality, and value we provide met your expectations.Your satisfaction and high recommendation truly mean a lot to us. We look forward to welcoming you back for another excellent stay in Kuala Lumpur.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest（情侶） 2025-10-01
酒店乾凈衞生，房間空間大，適合家庭出游，設施也比較新，頂樓有行政酒廊，泳池出片。但馬來西亞總體服務比不上國內，訂單修改訊息多有不便，影響入住效率，且前臺重復收取當地旅游稅。酒店地理位置不錯，距離樓下麥當勞打卡點僅需3分鐘步行距離，距離柏威年購物中心也是步行距離。樓下還有榴蓮檔口，附近吃飯便利店都很方便，作為吉隆坡中轉酒店性價比很高。
酒店回復：
Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay. We’re pleased to know that you found our rooms clean, spacious, and family-friendly, and that you enjoyed our rooftop executive lounge, stunning pool, and convenient location in the heart of Bukit Bintang.We regret to learn that certain aspects of your experience, such as the booking process and the handling of the local tourism tax, did not meet your expectations. Please rest assured that your feedback has been shared with the relevant teams for review and improvement, as we continuously strive to enhance our service efficiency and guest experience.We truly appreciate your kind words on the overall value and look forward to the opportunity to welcome you back for a smoother and more enjoyable stay in the near future.Sincerely Yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（獨自旅游） 2025-01-01
酒店位于武吉免登，周邊相當繁華。酒店房間很寬敞，是一個套房，衛生也很干凈整潔，酒店頂樓還有泳池和健身房，總之很棒！
Guest user（Couples） 2024-12-01
Wonderful hotel and super friendly concierge staffs, hotel was strategically located in the centre of Bukit Bintang - just 5mins from Lot 10 shopping mall and food centres, 12mins walk to Pavilion shopping mall where lots of restaurants around a walking distance. The hotel was super clean, branded toiletries and bath products, and a comfortable bed too.
酒店回復：
Dear MTYJ, On behalf of Hotel Management Team and all staff of Pan Pacific Serviced Suites Kuala Lumpur, I would like to express my sincere appreciation to you for selecting Pan Pacific Serviced Suite Kuala Lumpur during your recent visit to Kuala Lumpur, MalaysiaIndeed, it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.All of us at Pan Pacific Serviced Suite are looking forward to serving you again and again.Happy New Year 2025.Sincerely Yours, Allan Wong Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur
Guest user（Couples） 2024-12-01
The location is good, and I booked a one-bedroom suite with a king-size bed. After checking in, we were ready to relax in the bathtub, but we discovered that the water was yellow and brown. The water from the shower and the basin was also brown. I called the reception to report the issue and waited for 20 minutes, but no one came to assist us. After calling again, an engineer finally arrived. He ran all the taps for more than 40 minutes, but the water remained brown and yellow. It was already midnight by that time, so I requested to change rooms. It took a while for them to respond, and eventually, they informed me that the room next door was empty. We moved to the next room, which had two single beds. They didn't offer any explanation or help us move our luggage to the new room. After wasting one and a half hours running the taps, we were left with no resolution by midnight. This was a terrible stay.
酒店回復：
Dear Yan Jing, Thank you for sharing your detailed feedback regarding your recent stay at Pan Pacific Serviced Suites Kuala Lumpur. We sincerely apologize for the inconvenience you experienced during your time with us. We deeply regret that the water quality issue in your room, along with the delayed response from our team, caused such frustration, especially at such a late hour. This is certainly not the standard of service we strive to provide.Please rest assured that we are investigating the cause of the water discoloration to ensure this issue is promptly addressed and does not occur again. We understand how important it is to have a comfortable and relaxing experience, and we are truly sorry that this was disrupted during your stay.Furthermore, we apologize for the lack of assistance with your room change and the inconvenience caused by the room assignment with two single beds. We should have handled the situation more efficiently and ensured that you had all the support you needed.We truly appreciate you bringing these matters to our attention. Your feedback will be shared with the relevant teams to ensure improvements are made. We understand how disappointing this experience must have been, and we hope you will consider staying with us again in the future, giving us the opportunity to provide a much better experience.Sincerely,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（Couples） 2024-12-01
On a recent birthday staycation, I stayed at the Pan Pacific Service Suites Kuala Lumpur, and it was an incredible experience. The staff's friendly and considerate treatment made us feel very special from the time we arrived. They went above and above to make sure everything was ideal, even surprising us with considerate birthday decorations that added even more special touches to our stay. The apartment had all the conveniences of home plus a dash of luxury; it was roomy, exquisitely decorated, and immaculate. Overall, the hospitality was outstanding and the experience was amazing. I highly recommend Pan Pacific Service Suites Kuala Lumpur to anyone seeking a sumptuous and restful getaway.
酒店回復：
Dear Kenneth, Thank you so much for sharing your wonderful feedback with us. We are absolutely delighted to hear that your birthday staycation at Pan Pacific Serviced Suites Kuala Lumpur was such a memorable experience. It’s truly heartwarming to know that our team’s friendly and thoughtful service made you feel special, and we’re glad the surprise birthday decorations added that extra touch to your celebration.We’re also pleased to hear that you found the apartment to be comfortable, luxurious, and well-equipped—your satisfaction is our top priority. Your kind words about our hospitality mean a lot to us, and we will be sure to share them with the team.Thank you for recommending us, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely yours,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur
Guest user（Solo travelers） 2024-12-01
Almost a perfect stay, with some room for improvement. First, the positives - the hotel is very well located in the heart of the bukit bintang, a short walk from the Bukit Bintang Monorail and MRT stations, and all the usual malls and eateries. The lobby is nice, and it feels spacious (though less so than the neighbouring Parkroyal). The room is also very spacious and well equipped, even with a washer and dryer (no washing powder or detergent provided, so BYO). In terms of cleanliness, I found 2 long strands of hair (not mine) on the room floor when I just entered. I find this a little tough to forgive since they clearly had ample time to clean. I arrived 2 hours before check in time and was told room isn't ready, and the room was only provides at 3pm (their standard check in time) - I can only assume that this means housekeeping would be done thoroughly but this doesn't appear to be the case. The other parts of the room, including the bathroom, were clean. The only other dim spot is the breakfast - a little disappointing considering the price point and number of stars. The only proteins offered were streaky beef (beef 'bacon') and hardboiled eggs. I saw some people served omelettes and I don't know if there is a separate charge for that, but in any case this option was not offered to me nor was I asked. The view from the breakfast place was at least nice. Overall, I recommend this place if you manage to snag a bargain. Otherwise, your money is probably best spent on the other amazing hotels in the bukit bintang area.
酒店回復：
Dear Terentius, Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the location of Pan Pacific Serviced Suites Kuala Lumpur, as well as the spaciousness and amenities of your room. It’s wonderful to know that our central location in Bukit Bintang, along with the convenience of being close to shopping malls and transport options, contributed positively to your stay.We also appreciate your feedback regarding the cleanliness of the room, and we sincerely apologize for the two strands of hair you found upon your arrival. This is certainly not the standard we aim to maintain, and we will ensure that this issue is addressed with our housekeeping team to improve attention to detail going forward.We regret the inconvenience caused by the timing of your room’s availability and the lack of adequate communication around the cleaning process. We also understand your concerns about the breakfast selection, and we apologize that the options available did not meet your expectations. Your feedback on the variety of proteins offered will be shared with our culinary team to consider for future improvements.We value your recommendation and will use your comments to continuously improve the experience we offer our guests. We hope to have the opportunity to welcome you back in the future, and we appreciate your insights as they help us enhance the quality of our service.Sincerely,Allan WongComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

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吉隆坡泛太平洋高級服務公寓地址：吉隆坡 · 吉隆坡 · · Jalan Sultan Ismail, 50250, 吉隆坡, 馬來西亞

吉隆坡泛太平洋高級服務公寓 ◎ Pan Pacific Serviced Suites Kuala Lumpur
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吉隆坡泛太平洋高級服務公寓

客戶評價 由實住客人提供的真實點評

Guest（家庭旅游） 2025-12-01

Guest（情侶） 2025-11-01

Guest（與好友旅游） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（情侶） 2025-10-01

Guest user（獨自旅游） 2025-01-01

Guest user（Couples） 2024-12-01

Guest user（Couples） 2024-12-01

Guest user（Couples） 2024-12-01

Guest user（Solo travelers） 2024-12-01

客戶評價由實住客人提供的真實點評