Thank you for sharing your feedback with us.We’re glad to hear that you enjoyed the stay overall, especially the friendliness of our staff, the comfort of the room, and the heating.At the same time, we’re truly sorry to read about the issue you mentioned. Please accept our sincere apologies for the concern this caused you. We take matters of hygiene and cleanliness extremely seriously, and this kind of situation is not at all what we want for our guests. Your comment has been shared with our housekeeping team so it can be thoroughly reviewed.We hope to have the opportunity to welcome you again in the future under much better circumstances.
Dear Hakan,Thank you for sharing your feedback. We are glad to hear that you found the rooms clean, spacious, and stylish, and that our team was friendly and helpful, including assisting with your room change.We apologize for any inconvenience caused by the street noise and appreciate your comments regarding breakfast, which help us continue improving our offerings.We hope to welcome you back in the future.Kind regards,