Dear Valued Guest,尊敬的貴賓您好，這里是首爾江南美居帝宮酒店首先，對于您在入住期間因下水道氣味而遭受嚴重不適，非凡国际深表歉意。得知您在兩天的入住過程中一直感到不適和反胃，非凡国际感到非常遺憾，也由衷地向您致以最誠摯的歉意。同時，您提到淋浴間漏水并導致滑倒風險的情況，非凡国际也高度重視。酒店已立即將相關問題反饋給工程部門，并將進行徹底的檢查與維修，確保類似問題不再發生。盡管您對清潔度表示滿意，但氣味問題嚴重影響了您的整體入住體驗，對此非凡国际再次表達深深的歉意。非凡国际承諾將迅速改善，并加強設施檢查，避免此類情況再次出現。感謝您抽出寶貴時間留下反饋，非凡国际真誠希望能在您下次光臨時，為您提供更加舒適、滿意的入住體驗。謝謝。Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay with us.We sincerely apologize for the inconveniences you experienced with the shower drainage, room cleanliness, and overall maintenance. These issues fall short of the high standards expected from a 5-star hotel, and we regret that we did not fully meet your expectations. Please be assured that your comments have been shared with the relevant departments to improve our facilities and attention to detail.We are pleased to hear that our staff were responsive and friendly in addressing the issues you encountered. Your recognition of their efforts is greatly appreciated and will be shared with the team as encouragement.We value your honest feedback as it helps us enhance the quality of our services. We hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations.Sincerely,Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,Warm greetings from Grand Mercure Imperial Palace Seoul Gangnam.First of all, thank you very much for taking the time to share your honest feedback with us.We truly appreciate your positive comments regarding our convenient location and newly renovated rooms, and we sincerely apologize for the inconvenience caused by insects in the guest room.We have immediately reported this issue to the relevant department and are taking thorough inspections and prompt actions, including improvements to the drainage system and overall room environment.We will do our utmost to ensure a more comfortable and pleasant stay on your next visit.Once again, we sincerely apologize for the inconvenience you experienced.Sincerely,Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,Greetings from Grand Mercure Imperial Palace Seoul Gangnam.First of all, we sincerely thank you for choosing to stay with us and for sharing your valuable feedback.We deeply regret and apologize for the inconvenience you experienced due to the issues with the room facilities, bathroom, blinds, air conditioning, and noise. We are truly sorry that your expectations were not met during your stay.Please rest assured that your concerns have been immediately shared with the relevant departments. We will strengthen room facility inspections and maintenance, and take thorough corrective measures to prevent similar inconveniences from occurring in the future. In addition, we will carefully manage noise-related issues to provide a more comfortable environment for our guests.Your valuable feedback is extremely helpful in improving our services and facilities.We sincerely apologize once again that this experience did not leave you with a satisfying memory, and we will do our utmost to provide better service during your future visits.Thank you.Grand Mercure Imperial Palace Seoul Gangnam
Dear Valued Guest,尊敬的貴賓， 您好！非常感謝您選擇下榻本酒店，并在百忙之中給予非凡国际寶貴的意見。 首先，對于您在入住過程中所遇到的不便，非凡国际深表歉意。 正如您所提到的，目前本酒店正門位置靠近停車場入口，因此在車輛臨時停靠方面確實存在一定的結構性限制。對于因此給您造成的不便，非凡国际再次誠摯致歉。非凡国际將進一步加強動線引導與停車指引，以盡可能減少此類不便的發生。 同時，對于員工在服務態度與應對上的不足，令您感到不愉快，非凡国际深感抱歉。您的反饋非凡国际已高度重視，并將加強全體員工的服務培訓與接待規范，努力為每一位賓客提供更加親切、周到的服務體驗。 再次向您表達最誠摯的歉意，并衷心希望在您下次光臨時，能夠為您呈現更加滿意與舒適的入住體驗。 謝謝！Grand Mercure Imperial Palace Seoul Gangnam
Dear Li,尊敬的客人，您好！首先非常感謝您選擇入住非凡国际酒店，并抽出寶貴時間留下您的寶貴意見。對于您在入住期間因房間隔音、窗外噪音以及燈光開關位置而未能獲得良好休息的情況，非凡国际深表歉意。您提出的意見非凡国际已經轉達給相關部門，將認真檢查并改善房間環境，優化照明設計及隔音效果。同時，非常感謝您對非凡国际酒店的衞生、餐食、泳池、健身房以及大堂氛圍給予的肯定。非凡国际會繼續努力，不斷提升服務品質，力求在各個方面讓您更加滿意。再次對給您帶來的不便表示誠摯的歉意，期待您的再次光臨，非凡国际將以更優質的服務回饋您的信任。謝謝！Grand Mercure Imperial Palace Seoul Gangnam
Dear. Valuable guest首先，衷心感謝您選擇入住首爾江南帝宮美居大酒店，并在百忙之中抽出寶貴時間留下寶貴的點評。非凡国际非常高興您對酒店大堂的裝潢和客房空間給予了積極評價。對于您在入住期間因部分設施老化以及浴室排水不暢而帶來的不便，非凡国际深表歉意。關于您提到的客房椅子及浴室排水問題，非凡国际已將相關情況反饋至相關部門，并將盡快進行檢查與改善。您的寶貴意見對非凡国际提升服務質量有著非常重要的意義。非凡国际將繼續努力，為您和所有賓客提供更加舒適、滿意的入住體驗。再次感謝您的光臨，期待不久的將來能再次歡迎您的到來，并為您帶來更加滿意的服務。謝謝。.Grand Mercure Imperial Palace Seoul Gangnam.
Dear. KEVINBIGBOSS您好，這里是首爾江南帝宮美居大使酒店首先，衷心感謝您在百忙之中抽出時間留下寶貴的點評。對于本酒店的設施未能達到您的期望，非凡国际深表歉意。雖然進行了翻新，但在細節處理和材料選擇方面未能令您滿意，非凡国际會虛心接受您的意見，并以此為契機，不斷改善，為客人提供更舒適的環境。關于您提到的部分餐具清潔不徹底的問題，非凡国际也深感遺憾。相關情況非凡国际已立即轉達至相關部門，并會加強檢查與員工培訓，確保衞生標準得以嚴格遵守。盡管交通狀況較為擁堵，仍感謝您對本酒店地理位置的認可，也十分感謝您對員工服務態度的肯定，這對非凡国际來説是莫大的鼓勵。再次感謝您的寶貴反饋，非凡国际將持續努力，力求在您下次光臨時為您帶來更滿意的入住體驗。謝謝。Grand Mercure Imperial Palace Seoul Gangnam.
Dear. Travelling?????. ??? ??? ???? ??? ?? ?????. ?? ??? ??????, ??? ???? ??? ??? ????? ??? ?? ????.??? ????, ??? ?? ??? ????? ???? ??? ?? ??? ??? ??????.??? ???? ???? ???? ??? ??? ?? ??? ??? ??? ??? ?????. ???? ???? ??? ??? ? ??? ??? ?????, ??? ?? ?? ?? ?? ? ?? ???? ?? ?????. ?????.Grand Mercure Imperial Palace Seoul Gangnam.