Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We appreciate your comments regarding our location and value for money, and we are pleased to know that you found the hotel functional and suitable for a stay away from the busy Old City area.However, we are sincerely sorry to learn about the issues you experienced with cleanliness and service, as these are certainly not the standards we aim to deliver. Please accept our apologies for the condition of the towels, the delay in providing replacements, and the manner in which your request was handled. Your feedback regarding our housekeeping communication has been taken seriously and will be addressed with the team to ensure more professional, courteous, and guest-focused service at all times.We are also very concerned to hear about the pest issue you encountered in the bathroom. This is unacceptable, and we have shared this feedback with our housekeeping and pest control partners for immediate review and reinforcement of our preventive measures.Your comments are invaluable to us, as they help identify areas where we must improve. We truly regret that your experience did not fully reflect the standards of Mercure, and we hope you might consider giving us another opportunity to provide you with a much-improved stay in the future.Kind regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you very much for your perfect score and for sharing your kind and detailed feedback.We are pleased to know that you found the hotel clean, convenient, and that our team provided attentive and friendly service. It is especially rewarding to hear that our front desk team was able to assist you upon arrival and make your journey from the airport smoother.Regarding the location, while the Old Town is approximately a 20-minute walk away, we are pleased to offer a shuttle service to the Old Town for our guests’ convenience, in addition to the nearby Tops supermarket that many guests find very useful.Your encouraging comments are greatly appreciated and will be shared with our team as motivation to continue delivering warm and helpful service.We look forward to welcoming you back to Mercure Chiang Mai in the near future.Kind regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you very much for sharing your feedback and for rating your stay highly.We are pleased to hear that you enjoyed our convenient location, spacious rooms and beds, swimming pool, and especially our breakfast. Your kind comments are truly appreciated and will be shared with our team.At the same time, we thank you for your honest remarks regarding the renovations and facilities. Your feedback is valuable to us, and please be assured that we are continuously reviewing improvement plans to enhance our facilities and overall guest experience.We truly appreciate your stay with us and look forward to welcoming you back to Mercure Chiang Mai again in the future.Warm regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you very much for sharing your detailed feedback and for rating your stay positively.We are delighted to hear that you enjoyed our convenient location, with easy access to the airport, Old City, nearby supermarket, and local market. It is also encouraging to know that you appreciated the spacious beds and found our complimentary shuttle service helpful, as well as the friendly and attentive service from our team—especially our bell staff.At the same time, we appreciate your honest comments regarding the facilities and breakfast. Your feedback is valuable and has been shared with the relevant teams as we continue to review opportunities to enhance our product and dining experience.Thank you once again for choosing Mercure Chiang Mai. We truly appreciate your feedback and look forward to welcoming you back for an even better stay in the future.Warm regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding the vintage style of the hotel and the simplicity of the room. We are also grateful for your note on the breakfast experience.We sincerely apologize for the inconvenience caused by the windows being sealed. This is due to safety and building structure requirements; however, we understand that it may affect comfort, and your feedback will be taken into account as we continue to improve our facilities.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back to Mercure Chiang Mai for a more pleasant stay in the future.Warm regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you were pleased with our service and that our team’s warm and attentive hospitality made your stay enjoyable.At the same time, we sincerely appreciate your comments regarding the condition of the room facilities, the loud refrigerator, the soundproofing, and the limited breakfast variety. Please be assured that your feedback has been shared with the relevant teams for immediate review, as we are continuously working to improve our facilities and overall guest experience.We are also grateful for your note regarding our location and your understanding of the distance from the Old Town.Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back to Mercure Chiang Mai in the future and providing you with an even better stay.Warm regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you for sharing your feedback with us.We are delighted to hear that you enjoyed our convenient location, nearby market, and the variety offered at our breakfast. Your positive comments are greatly appreciated.At the same time, we acknowledge your remarks regarding the age of our interior facilities. We are continuously working on improvements, and your feedback helps guide our efforts to enhance guest comfort and experience.We sincerely hope to welcome you back to Mercure Chiang Mai on your next visit.Warm regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you for sharing your feedback. We are glad to hear that you found our location convenient and appreciated the nearby dining options.We understand your concern regarding the higher room rates during the Yi Peng Lantern Festival, as this period is one of Chiang Mai’s peak seasons. We also appreciate your comments about the age of the facilities and the bathroom ventilation. Your feedback is valuable and will be shared with our team as we continue improving the guest experience.Thank you once again for staying with us. We hope to welcome you back to Mercure Chiang Mai on a future visit.Warm regards,Sirisook MooreGeneral Manager
Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and apologize for the inconvenience and frustration caused.Please accept our deepest apologies regarding the water leakage issue. This is certainly not the standard we strive to uphold, and we understand how uncomfortable this situation must have been. We have shared your comment with our Engineering team to ensure that such maintenance issues are addressed more promptly and effectively.Regarding the towel charge, we are truly sorry that this matter left you feeling disappointed and unfairly treated. Your feedback about the charge and perceived value is well noted. We understand your point of view and regret that our handling of this situation did not meet your expectations. This has been raised with our management team for review to ensure clearer communication and a more reasonable, transparent approach in the future.We fully respect your decision and are genuinely sorry that your stay did not reflect the quality and service Mercure Chiang Mai aims to deliver. Your comments are taken seriously, as they help us identify areas where we must improve.Thank you again for sharing your experience. We wish you the very best in your future travels.Sincerely,Sirisook MooreGeneral Manager