客户评价
由实住客人提供的真实点评
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Its okay i guess we booked two rooms. one got hot water but one weird smell. the other one no smell but no hot water. for one night its oka
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We reached here close to midnight, had to wait for a few minutes for the reception staff to attend to us as she was away from the counter. Check in and check out process was fast and no problem. There is a 24 hour's convenience shop just a few doors away from the hotel entrance. Parking is also easy as there are many parking lots in the area. Room size is decent and the facilities provided was acceptable. However, the aircon was not strong and could be improved.
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Room door handle is shaking and there’s ants and baby cockroaches in the room basin was cracked water is very small, bed is still acceptable.
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There are plenty of eateries around and the location is good. The room is clean, but the soundproofing is only fair. We could hear people talking and laughing at night.
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The hotel reception design is unwelcoming, though the staff who handled my check-in was polite.
Upon entering my room, it looked run-down.
Evidence of poor maintenance was everywhere: tape on the walls falling off, holes in the curtains, cracks on the furniture, and the floor appeared dirty. They also do not provide disposable bedroom slippers.
My sleep was disrupted first by external noise (people playing fireworks to celebrate Deepavali). However, the most significant disruption came at 7 a.m. when I was woken up by an Indian man shouting non-stop in the hotel lobby.
I saw this same man in the lobby when I left for breakfast and again at 10 a.m. when he finally left. Based on his interaction with the front desk, I strongly suspect this non-paying guest who caused the all the noise was a friend of the Indian ******* receptionist. Allowing a friend to loudly disrupt paying guests' sleep for hours is a complete failure of professionalism and security protocol.
I have stayed in 1-star hotels before, and I'd dare say this hotel is worse. While I understand this is a budget hotel, budget is no excuse for facilities to be so badly maintained, nor should noise from non-paying customers in the lobby be allowed to disrupt paying guests' sleep. Do not stay here.
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Room is small only comfortable for one person. Location is very convenient restaurant around the area.
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With this price, it’s reasonable. The most important is cleanliness which still acceptable. The only cons should be, the shower gels provided really need to be replaced with better quality
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极度失望的住宿体验——不安全且维护差劲
我很少写差评，但这次在Taman Sutera的Here Hotel住宿非常令人失望。通往房间的走廊昏暗阴森，几乎像走进了恐怖密室逃脱，令人不安。房门上有明显的划痕，让人怀疑酒店的维护和清洁状况。
电子门卡系统非常不可靠，经常时灵时不灵，造成很多不便。所谓的“免费网线”断断续续，时常无预警断线。浴室水压非常低，洗澡非常困难且不舒服。浴室衣挂是有一个孤零零地在墙上，花洒出水口都生锈了，浴霸感觉都快从墙上掉下来了。
最令人担忧的是通往床铺的楼梯又窄又陡，踩上去吱吱作响，半夜黑暗中我不小心踢到凸出的床架，差点摔下楼梯，安全隐患非常严重。
总体来説，这是我经历过最糟糕的酒店体验之一。强烈建议考虑预订的非凡国际三思，特别是如果你重视安全和舒适的话。
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这个酒店有点惊讶到我了, 我预订的是一间房4 adult, 一间房有两层, 楼上是两个queen side的双人床楼下还有一个单人床, 设计蛮好看的唯一不好的就是有的东西有点破旧了。
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Such a good place to stay with your partner, your family, you friends etc. Top tier cleanliness, good customer service is all what we need!
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和乐酒店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+60-1116171677 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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和乐酒店地址：柔佛州 · 士姑来 · 富顺县 · 西城国际步行街中心广场
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