Dear Jan,I’m truly sorry to hear about your experience during your recent stay. Please accept our sincerest apologies for the disappointment you encountered especially regarding breakfast and our towel replacement policy.We regret that the breakfast offerings didn’t meet your expectations, and we understand how important it is to start the day with a satisfying meal. Most importantly, I want to apologize for the frustration caused by our towel replacement schedule and the way your concerns were handled. While we follow Hilton’s sustainability standards, we should have done more to accommodate your requests and make you feel heard. I’m very sorry that we failed to do so.Your feedback is invaluable, and we’re taking it seriously to ensure future guests have a better experience. I hope you’ll consider giving us another opportunity to provide the level of service you deserve.
Dear Dennis,We sincerely apologize for the light rail noise that you experienced in your room. We are working with our management team to find a solution to migrate the noise inside the room, ensuring guests have a restful night's sleep. We have installed sound machines in selected rooms and are exploring alternative solutions. We will continue to work with our management/ownership team to find a permanent solution. Again, we apologize for any inconvenience and welcome you back when in the area.
Tanya, thank you for your review and for bringing the parking issues you encountered to our attention. We will review this with our management team to determine how we can better assist our guests. We appreciate your business and welcome you back when in the area.