Dear Guest, Thank you for taking the time to rate us. It is much appreciated. We hope to welcome you back soon! Best wishes, Spa Tervis
Dear Guest! Thank you for staying with us and for taking the time to share your feedback with us. We are happy to read that you enjoyed our location, restaurant and sauna centre and were pleased with it. However, I would also like to thank you for pointing out the areas where we could improve. We do hope that you are perhaps willing to give us another chance in the future, and we can welcome you back to Tervis. With best regards, Spa Tervis
Dear Guest, It is great to see you were so happy with your stay with us. Thank you for sharing that and until next time. Warm regards, Spa Tervis
Dear Guest, Thank you a lot for your review and score. We are sorry to hear that the food at the restaurant was not as expected. We will pass on your feedback to the restaurant's chef.With best regards, Spa Tervis
Dear guest,Thank you for your feedback!We're truly sorry to hear that the service and room cleanliness did not meet your expectations. This is not the standard we strive for, and we sincerely apologize for the inconvenience. Your comments have been forwarded to the relevant teams, and we will work to address these issues promptly. We hope to welcome you back in the future to offer you a better experience!Best regards, Spa Tervis
Dear guest,Thank you for your feedback!We are truly sorry to hear that you experienced poor service and encountered rude behavior from our reception staff. This is completely unacceptable and does not reflect the high standards of hospitality we aim to provide. We sincerely apologize!We take your feedback seriously and will address this matter immediately with our reception team.We understand your disappointment, and we truly hope you might consider giving us another chance in the future to demonstrate the quality of service we are capable of providing.Kind regards,Spa Tervis
Dear Guest,Thank you for your feedback! We are glad to hear that, overall, you had a good experience with us. We appreciate your comments about the breakfast and will look into it.We also apologize for the Wi-Fi signal issues in the rooms and will work on improving a better guest experience.We hope to welcome you back soon!Best regards,Spa Tervis
Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your third stay with us, and we appreciate your kind words about our spa and the service at Restaurant Kuu. It’s great to know that the 'For you with love' package and the gift were a pleasant surprise. We also value your feedback about the breakfast buffet and will take it into consideration as we continue to improve our offerings. We look forward to welcoming you back again soon! Best regards, Tervis Spa Group
Dear Patryk, Thank you for taking the time to review our property. It brings us great joy knowing that you had such an amazing stay with us. We will be delighted to share this wonderful feedback with the rest of the team.
Dear Peter, Thank you for taking the time to share your review following your recent stay at Spa Tervis. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.