Coral度假村和Spa，位于暖气充足的山脉度假村马拉里

Coral Resort and Spa Centrally Heated Mountain Side Resort Manali

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Guest（其他） 2024-12-01
During our recent stay, we encountered numerous issues that made us seriously question how this property earned a 5-star rating. Based on our experience, it felt more like a 3-star hotel at best. While the staff was courteous and accommodating, many essential aspects of a luxury stay were severely lacking. **Positives:** The staff was polite, attentive, and eager to help. The General Manager personally greeted guests, and the team’s friendliness seemed to be the primary reason the hotel manages to maintain its current business. **Areas for Improvement:** 1. Limited Kitchen Service: The hotel’s kitchen closes at 11 PM, which is highly unusual for a 5-star property. Even during peak season, the latest the kitchen reportedly stays open is 1 AM. A limited late-night menu should be standard to accommodate guests arriving late or in need of a snack after hours. 2. Noise Disturbance: On our second night, we were disturbed by loud music, shouting, and inappropriate language coming from nearby rooms well past midnight. As we were traveling with a young child, this was particularly concerning. Our first call to room service went unanswered, and although a subsequent call was acknowledged with a promise to resolve the issue, no action was taken. Multiple follow-up calls also went unanswered, leaving us frustrated and sleep-deprived. 3. Non-Functional Amenities: - Television: Upon arrival, the TV didn’t work because the set-top box hadn’t been recharged. We had to call the reception, and after some delay, a staff member replaced it. While this was eventually resolved, such oversights are unacceptable at a 5-star property. - Kettle: The in-room kettle was non-functional and appeared to be there purely for show. This was inconvenient, especially given the lack of late-night room service. 4. Poor Wi-Fi Connectivity: The Wi-Fi was extremely unreliable, disconnecting frequently. In today’s connected world, this is a critical issue. Fortunately, our mobile data coverage was strong, which helped us stay connected. 5. Food Quality: While food preferences are subjective, we found the taste and quality of the food to be subpar, particularly for a hotel claiming a 5-star rating. We have had better dining experiences at well-rated 3-star hotels. 6. Hot Water Issues: This was the most persistent and frustrating problem we faced. Upon check-in, there was hot water in the bathroom, but by the next morning, it was barely lukewarm. We reported the issue, and the front desk assured us it would be fixed. The following morning, the same issue occurred. After waiting for over 30 minutes, we received another assurance that hot water would be available, but the problem persisted. By the third morning, after multiple complaints and delays, we had no choice but to check out without taking showers. Shockingly, we overheard staff discussing similar complaints from other rooms, indicating a widespread issue that should have been urgently addres
Guest（家庭旅游） 2024-11-01
Stayed with family for three nights in two deluxe rooms and had a great experience. Close to Manali proper, good amenities, good food, great staff and excellent value for money. The hotel manager, Anil Bhatt, was always on the floor supervising the staff and assisting guests. We booked through a travel agent, who was dodgy, but Mr Bhatt and the staff looked after us. Highly recommended!
Guest（其他） 2024-06-01
Good service enjoy it Reception and housekeeper doing veri good job... Lovely experience.. Badiya hotel.. Everything is good..feeling relexed.. Everything is good.. Swinming pool also beautiful enjoy it
Guest（家庭旅游） 2024-05-01
Very nice stay amazing experience. Would love to come back and stay in this hotel very helpful staff and management. Food is also very good and rooms are nice clean and hygienic. Thank you coral resort and spa for the exceptional hospitality
酒店回复：
Dear Guest, Greetings, We are delighted to express our sincere gratitude for your recent feedback regarding your experience at Coral Resort And Spa Manali. Your thoughtful insights are profoundly valued, and we extend our heartfelt appreciation for taking the time to share them with us. At Coral Resort And Spa, we are dedicated to providing an elevated standard of hospitality, ensuring that each guest enjoys a remarkable stay characterized by excellence and attentiveness. It is indeed gratifying to learn that we have succeeded in meeting and surpassing your expectations during your recent visit. Your words of commendation have been graciously conveyed to our committed team members, who consistently strive to deliver impeccable service with a focus on warmth, efficiency, and discretion. Your feedback serves as both validation of our efforts and inspiration for continuous improvement. We are deeply honored by your kind words and remain steadfast in our commitment to upholding the highest standards of hospitality excellence. We eagerly anticipate the privilege of hosting you once again at Coral Resort And Spa Manali, where we pledge to provide you with another memorable and impeccable experience. Thank you once again for choosing Coral Resort And Spa Manali, and for your invaluable feedback. Warm regards, Vikram Sharma General Manager
Guest（家庭旅游） 2024-05-01
Best hotel ever visited, specially for hospitality, very polite staff from reception to housekeeping and restaurant, take care of all the needs of customer individually, Thanks to the whole management and staff for the wonderful stay at hotel
酒店回复：
Dear Guest, Greetings, We are delighted to express our sincere gratitude for your recent feedback regarding your experience at Coral Resort And Spa Manali. Your thoughtful insights are profoundly valued, and we extend our heartfelt appreciation for taking the time to share them with us. At Coral Resort And Spa, we are dedicated to providing an elevated standard of hospitality, ensuring that each guest enjoys a remarkable stay characterized by excellence and attentiveness. It is indeed gratifying to learn that we have succeeded in meeting and surpassing your expectations during your recent visit. Your words of commendation have been graciously conveyed to our committed team members, who consistently strive to deliver impeccable service with a focus on warmth, efficiency, and discretion. Your feedback serves as both validation of our efforts and inspiration for continuous improvement. We are deeply honored by your kind words and remain steadfast in our commitment to upholding the highest standards of hospitality excellence. We eagerly anticipate the privilege of hosting you once again at Coral Resort And Spa Manali, where we pledge to provide you with another memorable and impeccable experience. Thank you once again for choosing Coral Resort And Spa Manali, and for your invaluable feedback. Warm regards, Vikram Sharma General Manager
Guest（家庭旅游） 2024-05-01
The hotel property has been maintained very well, it was very clean and hygienic. Hospitality was too good. The restaurant team was very active and service was quick. The food was tasty. All together we enjoyed our stay there. We highly recommend this hotel for your stay at Manali.
酒店回复：
Dear Esteemed Guest, Greetings, We are delighted to express our sincere gratitude for your recent feedback regarding your experience at Coral Resort And Spa Manali. Your thoughtful insights are profoundly valued, and we extend our heartfelt appreciation for taking the time to share them with us. At Coral Resort And Spa, we are dedicated to providing an elevated standard of hospitality, ensuring that each guest enjoys a remarkable stay characterized by excellence and attentiveness. It is indeed gratifying to learn that we have succeeded in meeting and surpassing your expectations during your recent visit. Your words of commendation have been graciously conveyed to our committed team members, who consistently strive to deliver impeccable service with a focus on warmth, efficiency, and discretion. Your feedback serves as both validation of our efforts and inspiration for continuous improvement. We are deeply honored by your kind words and remain steadfast in our commitment to upholding the highest standards of hospitality excellence. We eagerly anticipate the privilege of hosting you once again at Coral Resort And Spa Manali, where we pledge to provide you with another memorable and impeccable experience. Thank you once again for choosing Coral Resort And Spa Manali, and for your invaluable feedback. Warm regards, Vikram Sharma General Manager
Guest（与好友旅游） 2024-05-01
This Manali resort offers stunning views and cozy accommodations. With attentive staff and complimentary welcome drinks, guests feel right at home. Dining is a treat with diverse cuisine options and live music. Perfect for unwinding amidst serene natural beauty.
酒店回复：
Dear Esteemed Guest, Greetings, We are delighted to express our sincere gratitude for your recent feedback regarding your experience at Coral Resort And Spa Manali. Your thoughtful insights are profoundly valued, and we extend our heartfelt appreciation for taking the time to share them with us. At Coral Resort And Spa, we are dedicated to providing an elevated standard of hospitality, ensuring that each guest enjoys a remarkable stay characterized by excellence and attentiveness. It is indeed gratifying to learn that we have succeeded in meeting and surpassing your expectations during your recent visit. Your words of commendation have been graciously conveyed to our committed team members, who consistently strive to deliver impeccable service with a focus on warmth, efficiency, and discretion. Your feedback serves as both validation of our efforts and inspiration for continuous improvement. We are deeply honored by your kind words and remain steadfast in our commitment to upholding the highest standards of hospitality excellence. We eagerly anticipate the privilege of hosting you once again at Coral Resort And Spa Manali, where we pledge to provide you with another memorable and impeccable experience. Thank you once again for choosing Coral Resort And Spa Manali, and for your invaluable feedback. Warm regards, Vikram Sharma General Manager
Guest（家庭旅游） 2024-05-01
Good food and hospitality. Staff behavior was excellent. Location was excellent. Rooms was spacious. Child enjoy a lot. Ambiance was excellent. Specially live music with dinner. Garden area was good. . Mall road was nearby only. All was goods and peaceful
酒店回复：
Dear Esteemed Guest, Greetings, We are delighted to express our sincere gratitude for your recent feedback regarding your experience at Coral Resort And Spa Manali. Your thoughtful insights are profoundly valued, and we extend our heartfelt appreciation for taking the time to share them with us. At Coral Resort And Spa, we are dedicated to providing an elevated standard of hospitality, ensuring that each guest enjoys a remarkable stay characterized by excellence and attentiveness. It is indeed gratifying to learn that we have succeeded in meeting and surpassing your expectations during your recent visit. Your words of commendation have been graciously conveyed to our committed team members, who consistently strive to deliver impeccable service with a focus on warmth, efficiency, and discretion. Your feedback serves as both validation of our efforts and inspiration for continuous improvement. We are deeply honored by your kind words and remain steadfast in our commitment to upholding the highest standards of hospitality excellence. We eagerly anticipate the privilege of hosting you once again at Coral Resort And Spa Manali, where we pledge to provide you with another memorable and impeccable experience. Thank you once again for choosing Coral Resort And Spa Manali, and for your invaluable feedback. Warm regards, Vikram Sharma General Manager

Coral度假村和Spa，位于暖气充足的山脉度假村马拉里预订电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）

其他咨询：+91-7807869945 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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Coral度假村和Spa，位于暖气充足的山脉度假村马拉里地址：喜马偕尔邦 · 默纳利 · · Kullu - Naggar - Manali Road, Shuru Rd, Prini, 175143 默纳利, 喜马偕尔邦, 印度

Coral度假村和Spa，位于暖气充足的山脉度假村马拉里 ◎ Coral Resort and Spa Centrally Heated Mountain Side Resort Manali
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Coral度假村和Spa，位于暖气充足的山脉度假村马拉里

客户评价 由实住客人提供的真实点评

Guest（其他） 2024-12-01

Guest（家庭旅游） 2024-11-01

Guest（其他） 2024-06-01

Guest（家庭旅游） 2024-05-01

Guest（家庭旅游） 2024-05-01

Guest（家庭旅游） 2024-05-01

Guest（与好友旅游） 2024-05-01

Guest（家庭旅游） 2024-05-01

Coral度假村和Spa，位于暖气充足的山脉度假村马拉里

客户评价由实住客人提供的真实点评