Non è mai scontato trovare gentilezza, disponibilità ,professionalità e pulizia e,quando accade,il soggiorno è sempre un bel ricordo,il tutto in un luogo arredato con gusto e classe.Bravi!
The hotel is beautiful, but designed for form, not function. I found several things annoying including the lighting. There is an over abundance of lights and switches in the room, the private patio could not be used as the cushions had not been cleaned in a while, the rail on the stairway is so low as unusable. The bath was designed with dual showers and sinks. The showers are so narrow as to be difficult to turn around. The sinks are just basins with no counter space. The showers are below floor level, but the doors so tight to the floor as a mat is unusable. Parking is a 5 minutes walk and the hotel is a 5-10 minute walk to locations in old town. The location of the hotel is a bit gritty with an abundance of graffiti. The breakfast was strictly carbs, pastries, croissants, ficcocia and so on. Yogurt and fruit available too. I found the manager a bit off putting, like she was doing you a favor. Overall I fell there are better options at competitive prices.
O hotel é bem localizado no centro histórico. Fácil acesso. Staff prestativo, gentil e educado.
A instala??o é nova, bem decoradola e muito limpa.
O único inconveniente foi a dificuldade de estacionar. O hotel n?o tem estacionamento próprio e por estar no centro n?o pude entrar com o carro.
Wat een prachtig ingericht hotel. Enorm genoten van de super vriendelijke, goed Engels spelende staff, de ideale plek in Lecce, de geweldig mooie kamer en het super uitgebreide ontbijt. Niets is her personeel te veel. Een absolute aanrader voor je verblijf in Lecce.
The Hotel was lovely and very clean, but on the first night the window, being an Italian window and shutter wouldn’t close for us. It was a simple matter for someone familiar with the mechanism, but there were absolutely no staff onsite to assist! It was easily fixed the next day, but Lecce had strong winds and loud university students who disturbed our sleep! In isolation, not a problem, but we had to go to an early tour next day and the included breakfast did not start until 8pm. We were made to feel uncomfortable turning up at 7.58am with no greeting from the ‘older’ kitchen person who continued to put food out and just ignored us. It was very rude! Caterina, when she was there was lovely, but generally their customer service needs to improve! The place is not cheap, so they need to improve the client experience.
Beautiful, graceful, in the perfect location and brilliantly quiet. The hotel was more gorgeous than imagined and more welcoming than we thought possible. It’s perfect!!
Un petit palais parfaitement situé dans le centre historique de Lecce, superbement rénové, avec même une petite piscine sur le toit pour se rafra?chir. Nous avons même eu la chance d'être upgradé, un vrai plaisir, tour comme le petit déjeuner à la carte sur le toit de palazzo. Un sans faute, ne changez rien.
酒店回复：
Un grand merci pour vos aimables mots. Votre satisfaction est la meilleure reconnaissance de l’engagement que nous mettons dans notre travail. Le Staff de Palazzo Lecce
This small boutique hotel is located inside the historic city, within walking distance of all the important sites and nice restaurants. The manager and other staff are extremely helpful and hospitable. They made sure our stay was very comfortable. The daily breakfast was top notch. They also had plenty of suggestions for places to visit and restaurant recommendations. And they went above and beyond expectations. I would highly recommend this property.